Managing Conflict at Work: Tackling Difficult Situations with Confident Communication & Negotiation

Struggling with workplace conflict? This practical training course teaches you to stay calm, communicate assertively and turn disagreements into productive outcomes — using the Assertiveness Continuum framework. Ideal for all professionals who want greater confidence in difficult conversations.

Discover how to negotiate with confidence — without the conflict. This interactive training course teaches professionals at every level a proven, interest-based approach to reaching fair, lasting agreements in any workplace situation.

Stop avoiding difficult conversations. This engaging 90-minute training course gives you a structured, flexible approach to managing conflict, poor performance and sensitive issues at work — so you can stay focused on outcomes, not emotions. Open to professionals across all industries.

Struggling with difficult colleagues or demanding clients? This practical 90-minute live online course equips you with proven techniques to stay calm, communicate assertively and handle six common challenging behaviours — without conflict or confrontation.