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The Role of an Effective HR Advisor Training Course

This practical two-day programme is a must-attend event for any newly promoted or aspiring HR advisors, as well as those looking for a refresher.

★★★★★ "Really good, I felt that I took a lot away from it and I would recommend it to others. I believe I a... more (30)"

29-30 July 2024
+ 10-11 December 2024 »

from £799

Need help?  Enrol or reserve

Course overview

Are you working in HR and looking to develop your skills to take your career to the next level? This programme will build on your skill set and experience, and give you the knowledge to fully understand the role and responsibilities of an HR advisor.

Providing an effective human resource service to businesses is the principal goal of all HR teams. The HR department is responsible for making sure the organisation is able to meet business needs through the management of the company’s most valuable resource – its employees. Overseeing the biggest item on the budget comes with responsibility for ensuring the best blend of skills and talents with timely interventions and effective support. The role of the HR advisor is pivotal in making this happen.

This practical two-day programme is a must-attend event for any newly promoted or aspiring HR advisors, as well as those looking for a refresher. The seminar will focus on the key skills needed by the HR advisor, as well as the practical duties required by the role. There will be a range of participative activities focusing on the processes of recruitment, induction of new starters, performance review processes, performance management challenges, reviewing and implementing policies and managing others. Plus there will be time to consider the implications of Brexit on the HR function.

Key objectives of this programme

By the end of this programme you will be able to:

  • Develop and action effective HR policies and procedures
  • Examine and implement recruitment procedures to create high levels of return on investment
  • Establish strong bonds of commitment with new staff to reduce attrition rates
  • Identify organisational learning needs and how these impact the bottom line
  • Understand the importance of having the right staff, with the right skills, in the right roles
  • Guide managers in the practical application of performance reviews and understand the links to overall organisation performance
  • Support line managers in the handling of formal disciplinary procedures protecting both them and your organisation from legal challenges
  • Enhance your people skills to work with HR administrative staff and processes to achieve a one-stop shop approach to transactional HR

This course is part of our HR Strategy training courses series that aims to equip HR professionals with the skills and expertise to thrive within their industry.

A recommendation about the expert trainer

I had the pleasure of working with Jocelyn over several months, supporting the professional development aspect of our HR development programme. Having participated in a number of modules delivered by Jocelyn, it is clear that her facilitation and coaching skills are excellent. Jocelyn has a breadth and depth of experience that clearly shines through in her design and delivery of programme content. The fact that Jocelyn can draw on her past experiences really brings the learning to life, this enhances the experience for her participants. In particular, Jocelyn has a strong commercial and strategic focus that encourages participants to see the difference that HR can make within an organisation. I have personally learnt a lot from Jocelyn, and would have no hesitation in recommending her.’

Lisa Quirke, Senior Learning and Development Consultant, KCOM Group

Who should attend?

  • HR advisors
  • New and existing HR staff
  • HR officers and coordinators
  • HR assistants and administrators aspiring to the role of an HR advisor

Enrol or reserve

The The Role of an Effective HR Advisor course will cover:

Module 1: The importance of the role of the HR advisor

  • Key responsibilities of an effective HR advisor
  • Working collaboratively with line managers
  • Working with and reporting to key stakeholders
  • Promoting equality and diversity within the organisation
  • Developing effective job descriptions and competencies
  • Managing employee welfare services, including health and safety
  • Managing and implementing organisational change
  • Quantifying evidence indicators for effective HR

Module 2: Recruiting and selecting talent

  • Recruitment campaigns
  • Best practices for effective hiring
  • Preparing job advertisements
  • Working with agencies
  • Dealing effectively with applicants
    • Drawing up a shortlist
    • Interviewing skills and techniques
    • Selecting fairly
    • Reference checking
    • Issuing contracts
  • Managing and implementing an effective induction process

Module 3: Remuneration and rewards

  • Advising on remuneration and pay issues
  • Payroll
  • Pensions
  • Benefits
  • Annual salary reviews
  • Benchmarking and reporting
  • Linking pay and performance

Module 4: Managing staff performance

  • Performance reviews and why they are not an HR tool
  • Working with line managers to manage performance
  • Tracking and managing sickness and attendance
    • Short-term sickness
    • Long-term sickness
    • Return-to-work procedures
  • Managing and advising on disciplinary and grievance procedures
  • Staff counselling
  • Career development and progression
  • Producing stats and data which add value and impact on the organisation

Module 5: Identifying, planning and implementing training needs

  • Performing Training Needs Analysis (TNA) reviews
  • Handling learning and development requests
  • Identifying development opportunities
  • Measuring and reporting the return on investment (ROI)
  • Succession planning and talent management

Module 6: Reviewing, updating and implementing policies

  • Developing and implementing formal policies and procedures
    • Anti-discrimination
    • Equal opportunity
    • Health and safety
    • Maternity, paternity and parental
    • Leave of absence
    • Flexible working
    • Other time-off rights
    • Disciplinary and grievance
    • Codes of conduct
  • Staff handbooks
  • Giving constructive advice and guidance and working with line managers
  • Communicating standards of performance and best practice to key stakeholders

Module 7: Managing and working with others – both internal and external

  • Overseeing junior administrators
  • Getting the best out of the team
  • Performance management as a line manager of others
  • Dealing with suppliers
  • Outsourcing
    • Managing agencies and sub-contractors
  • Trade unions
  • Applying continuous improvement programmes within HR
  • Considering the implications of Brexit on HR

Enrol or reserve

Jocelyn Hughes
Metamorph Ltd

Jocelyn Hughes is a recognised expert in HR management and personal development, having worked in training and personal development since the early 1980s. A strong advocate of training for a reason, she has a practical approach to training which aims to provide participants and organisations with readily useful content, transferable to the workplace. Having enjoyed a successful career in training management, she began working as a freelance consultant in 1998, working with major blue chip organisations across the UK and internationally. Jocelyn is widely respected for her experience and expertise. She is a qualified NLP practitioner and is a published author of ‘Contact Centre Management’ with Echelon Publishing.

More details

NEW higher discounts for multiple bookings - bring your colleagues to make your training budget go further:

  • 30% off the 2nd delegate*
  • 40% off the 3rd delegate*
  • 50% off the 4th delegate*

Please contact us for pricing if you are interested in booking 5 or more delegates

29-30 July 2024

Live online

09:30-17:00 UK (London) (UTC+01)
10:30-18:00 Paris (UTC+02)
04:30-12:00 New York (UTC-04)
Course code 13857

  • GBP 799 999
  • EUR 1,159 1,439
  • USD 1,327 1,639

Until 24 Jun

View basket 

Not ready to book yet?

for 7 days, no obligation

10-11 December 2024

Live online

09:30-17:00 UK (London) (UTC+00)
10:30-18:00 Paris (UTC+01)
04:30-12:00 New York (UTC-05)
Course code 14088

  • GBP 799 999
  • EUR 1,159 1,439
  • USD 1,327 1,639

Until 05 Nov

View basket 

Not ready to book yet?

for 7 days, no obligation

* Early booking discounts may not be combined with other discounts or offers. As such, the discounts for 2nd/3rd/4th delegates are based on the full price; and apply only when booking multiple delegates on the same date.

Reviews of IPI's The Role of an Effective HR Advisor training course

Really good, I felt that I took a lot away from it and I would recommend it to others. I believe I am now more confident in my role and abilities. Jocelyn was very articulate and I found her inspiring. I would love to work for her!!

Apr 29 2024

Maddy Tasney
HR Advisor, Claranet Ltd

Apr 29 2024

I was hoping to achieve a better understanding of HR roles and responsibilities in general and how these tie in with organisations and I think the course has definitely helped me achieve this. Jocelyn was a great tutor and made the training really engaging. Overall I found the course really useful, the content was good and slides were not overloaded with too much information.

Lauren Killoran
HR Coordinator, SRK Consulting Ltd

Aug 7 2023

Fantastic speaker! Very thorough, always has new ideas and interesting opinions on how things are conducted. She was very experienced and knew exactly what she was talking about. Enjoyed the presentation as it was a mixture of listening, speaking and contributing.

Olivia Watson
HR Coordinator, Artelia

Sep 20 2022

Informative. Very good

Debby McDonald
HR Advisor, Knauf

Sep 20 2022

Very knowledgible, confident and helpful.

Riki Banfield
HR Advisor, Knauf UK

Oct 16 2019

Jo was a fountain of knowledge. I can't believe how quickly the course went and the small group gave us more opportunity to interact.

Orleen Knight
Office Manager/HR Generalist, Opsview Ltd

Oct 16 2019

The course was detailed and interesting with an element of fun which made the day more enjoyable. Jo presented very well and encouraged us to ask questions.

Suzanne Glenie
Admin, Alston Garrard & Co Ltd

May 16 2019

The content was really informative, the presentation was well done and the speaker was very clear and to the point.

Ayo Ogundana
HR Adviser, Westminster Abbey

May 16 2019

This was a really useful course with a great overview of the key elements of the role, as promised.

Jacki Gray
HR Assistant, Historic Royal Palaces

May 16 2019

Very good course for most levels of aspiring and current HR Advisors.

Sarah Braybrooke
HR Adviser, St Christopher's Hospice

May 16 2019

Very knowledgeable, confident and competent [speakers].

Sarah Gibson
HR Advisor, Knauf

May 16 2019

The content was great, we covered everything we needed to cover. Jo was fab and very knowledgeable.

Sadie Selby
HR Assistant, Hall & Woodhouse

Oct 18 2018

Really enjoyed the little stories from her [the speaker's] working experience. [The course was] excellent, enjoyable, inspiring and informative.

Clare Render
HR Administrator, The Entertainer

Oct 18 2018

Jo was brilliant, always had time to stop and answer questions and tried to make the course relevant to us all specifically. The course was brilliant!

Hannah Chree
Regional HR Manager, Arena Racing Company

Oct 18 2018

I thought the course was very beneficial to what I was aiming to achieve, the content, presentation and speaker were absolutely fantastic. It was interactive and allowed everyone to share knowledge and best practice.

Ramohan Bhogal
Human Resources Generalist, London Luton Airport Operations Ltd

May 10 2018

Thoroughly excellent. Better than expected.

Lisa Pini
Office Manager, Newline Group

May 10 2018

Very well placed and a good coverage of the areas.

Tamsin Trent
HR Officer, Envitia Ltd

Oct 18 2018

I attended a course last year and I found Jocelyn very good, patient and clear. She gave real life examples so it made it easy to see where you could put it into practice. It was easy to understand and for us to be able to ask questions.

Jane Stockley
HR Assistant / Administrator , UK Changes

May 10 2018

I liked the balance of the course from Jocelyn talking us through the slides / information and then breaking it up with group and individual activities.

Claire Tindell
HR Coordinator, Cantel UK Ltd

Oct 19 2017

Very impressed overall with venue, trainer and staff.

Kate Young
HR EXEC, Nexans UK Ltd

Oct 19 2017

A very well put together course which gave me confidence in my abilities. I never felt as though anything was a silly question. I thoroughly enjoyed the two days – thank you, Jo!

Toni Parfitt
HR Advisor, SIS Ltd

Oct 19 2017

Excellent, well presented and communicated.

Rebecca Whitfield
HR Administrative Officer, EEF Ltd

May 16 2017

Very engaging and knowledgable .

Jasnett Lindo
HR Team Leader , Viridian Housing

May 16 2017

Clear and concise.

Loraine Allen
HR Advisor, Magellan Aerospace (UK) Ltd

May 16 2017

Incredibly knowledgeable speaker who puts everything into straightforward terms.

Lisa Sellers
HR Coordinator, Kenwood Ltd

Oct 19 2017

Found the course very informative.

Grace Cefai
HR Coordinator, Immediate Media

Oct 19 2017

Well experienced, very engaging and interactive.

Charly Wood
HR Coordinator, Immediate Media

May 17 2016

Content was more than expected. Presentation and booklet informative. Speaker was great.

Karen Johnson
HR Co-ordinator, Sabre Insurance Company Limited

May 17 2016

Really interesting and engaging throughout.

Emily Johnstone
Group HR Advisor, Edward Billington & Son Ltd

May 17 2016

Course content was clear and well structured. Presentation was pitched right for the small audience allowing plenty of participation. Speaker was great - her wealth of experience on the subject was fantastic.

Hayley McCann
Facilities and Devlopment Manager, Suzuki (GB) Plc

United Kingdom

  • Samsung Electronics UK Ltd
  • A.C. Wilgar
  • Alston Garrard & Co Ltd
  • Arena Racing Company
  • Artelia
  • BAE Systems
  • BMS Group Ltd
  • British Library
  • Cantel UK Ltd
  • Claranet Ltd
  • Courtauld Institute Of Art
  • Domino's Pizza Group UK & Ireland
  • Edward Billington & Son Ltd
  • EEF Ltd
  • Envitia Ltd
  • Ergea Group
  • Hall & Woodhouse
  • HH Associates Ltd
  • Historic Royal Palaces
  • Immediate Media
  • InterSystems
  • JJ Rhatigan and Company UK Ltd
  • Keltbray Training
  • Kenwood Ltd
  • KFC
  • Knauf
  • Knauf UK
  • Kuwait Petroleum Int Aviation Co Ltd
  • London Luton Airport Operations Ltd
  • London Luton Airport Ops Limited
  • Magellan Aerospace (UK) Ltd
  • Newline Group
  • Opsview Ltd
  • Peter Brett Associates
  • Q8Oils
  • Regal Manufacturing
  • Sabre Insurance Company Limited
  • Samsung Electronics (UK) Ltd
  • SIS Ltd
  • SRK Consulting (UK) Ltd
  • St Christopher's Hospice
  • Suzuki (GB) Plc
  • The Entertainer
  • Town & Country Housing Group
  • Trethowans LLP
  • UK Changes
  • Ultrahaptics
  • Viridian Housing
  • Westminster Abbey
  • Whyte and Mackay Ltd
  • Xodus Group


  • Nexans UK Ltd


  • Novabase Services - Management & Consulting Services, SA

United States of America

  • Southern Company

Enrol or reserve

Run The Role of an Effective HR Advisor Live online for your team

2 days

Typical duration

Pricing from:

  • GBP 800
  • Per attendee, based on 10 attendees
  • Course tailored to your requirements
  • At your choice of location, or online


We can customise this course to your requirements and deliver it on an in-house basis for any number of your staff or colleagues.

Contact our in-house training experts Aleksandra Beer and Yesim Nurko to discuss your requirements:

Multiple colleagues? See above for details of our discounts for 2, 3, or 4 delegates. For more, talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra Beer

Aleksandra BEER
Training expert

Yesim Nurko

Training expert

+44 (0)20 7749 4749