- Live online
- In-house
- 12 CPD hours
Conflict Management for Pharmaceutical Executives In-house Training
This highly effective four module webinar aims to help delegates to develop and hone their skills in resolving and managing conflict. More details...
Questions?
Contact Harry about this course, or call us on +44 7749 4749
Live online
- 09:30 - 16:39 UK (London) (UTC+00)
- 10:30 - 17:39 Paris (UTC+01)
- 04:30 - 11:39 New York (UTC-05)
Course code 16975
3rd place FREE
£999 / €1,399 / $1,607
Pricing details: multiple places, early booking discounts
Live online
- 09:30 - 16:39 UK (London) (UTC+01)
- 10:30 - 17:39 Paris (UTC+02)
- 04:30 - 11:39 New York (UTC-04)
Course code 17299
3rd place FREE
£999 / €1,399 / $1,607
Pricing details: multiple places, early booking discounts
Tailored to your team's requirements, at your choice of location or online.
From
£800
Per delegate, based on 10 delegates and a duration of 2 days
Course overview
Effective conflict management is an essential leadership skill for pharmaceutical executives operating in complex, highly regulated and cross-functional environments.
This highly practical four-module webinar provides participants with proven strategies, communication techniques and behavioural tools to prevent, manage and resolve workplace conflict.
Participants will learn how to manage difficult conversations, navigate challenging stakeholder relationships, communicate assertively and resolve conflict constructively across teams, functions and cultures.
Through interactive workshops, case studies and role-play exercises, delegates will practise conflict-resolution techniques in realistic pharmaceutical business scenarios.
After the webinar, participants will have the opportunity to attend a complimentary, optional 45-minute virtual coaching session with the course tutor. This private and confidential session allows participants to reinforce their learning, explore key concepts in greater depth, and discuss how the content can be applied within their own workplace.
Browse our extensive selection of Life Sciences training courses for industry-leading insights into a range of topics. These include Medical Devices, IVDs, Biotech and Biopharma, Animal Health and Pharmaceutical training courses.
Benefits of attending
- Understand the root causes of workplace conflict and how to prevent issues from escalating
- Recognise the early warning signs of conflict and address issues proactively
- Develop practical techniques for managing difficult people, challenging stakeholders and emotionally charged situations
- Build effective communication and assertiveness skills for managing workplace conflict
- Apply proven conflict-resolution frameworks to achieve more constructive outcomes
- Improve your ability to influence and communicate effectively across all levels of the organisation
Who should attend?
This training course has been specifically designed for professionals working within the pharmaceutical industry who wish to strengthen their conflict-management capabilities, improve communication effectiveness and enhance their leadership impact.
It is particularly valuable for executives, senior managers, team leaders, project managers and functional specialists who regularly navigate difficult conversations, stakeholder disagreements, competing priorities and cross-functional challenges.
This course will cover:
Introduction
- Understanding the root causes of workplace conflict and how conflict develops within pharmaceutical organisations
- Identifying the underlying drivers of conflict, disagreement and workplace tension
- Recognising and diagnosing different forms of workplace conflict and selecting appropriate resolution strategies
- Applying structured problem-solving and decision-making techniques to conflict situations
- Understanding the most common conflict challenges facing pharmaceutical and life sciences organisations today
- Assessing and developing the core competencies required for effective conflict resolution, stakeholder management and leadership communication
Exploring and categorising the different types of conflict
- Understanding the dynamics of conflict at individual, team and organisational levels
- Identifying barriers to successful conflict resolution in regulated, matrix and cross-functional environments
- Developing emotional awareness of both yourself and others; understanding how perceptions and cultural differences can influence conflict situations with stakeholders.
- Understanding how different thinking styles affect communication, decision-making and conflict resolution
- Adapting influencing approaches to manage conflict and gain stakeholder buy-in
- Managing conflict across diverse cultures, functions and global teams
The 'Seven Lens Toolkit' for managing conflict
- Assessing: researching facts, data and important information
- Envisioning: encouraging strategic thinking
- Testing: engaging in risk analysis and what if scenarios
- Approving: building trust and buy-in across cultures and functions
- Innovating: formulating creative ideas and solutions
- Delivering: developing and executing the action plan for dealing with conflict
- Self-assessment questionnaire: understanding your strengths and weaknesses
Communication
- Understanding communication strategies for preventing, managing and resolving workplace conflict
- Managing conflict effectively in remote, hybrid and face-to-face settings
- Using communication platforms to facilitate difficult conversations and conflict resolution
- Navigating hierarchical, matrix and cross-functional organisations during conflict situations
- Managing conflict and decision-making across diverse teams, functions and cultures
- Setting and managing stakeholder expectations during difficult conversations
- Understanding how differing values, priorities and perspectives contribute to workplace conflict
Practical workshops with case studies and role play
- Adapting communication and behavioural approaches to different conflict situations
- Understanding passive, aggressive and assertive communication styles
- Planning and structuring conflict-resolution discussions and difficult conversations
- Exploring realistic pharmaceutical conflict scenarios through facilitated case studies
- Practising communication techniques that prevent, de-escalate and resolve workplace conflict
- Developing practical assertiveness techniques for managing challenging stakeholders
- Managing emotionally charged situations and difficult personalities with confidence
Conclusion
- Complete a personal conflict-management profile, identify strengths and development areas, and create a tailored 5–10 point Personal Development Plan focused on communication, assertiveness and conflict-management effectiveness
Robert Hersowitz
MDI
Robert Hersowitz has established an international reputation as a management and management development consultant. He has spent the past thirty years designing and delivering programmes and workshops to a wide variety of organisations in Europe, the USA, the Middle East and Africa. His expertise is broadly based, working with middle and senior management in the private and public sector. He has trained and coached over 30,000 managers and executives.
Other assignments include long-standing projects with clients in the airports, industrial gases, information technology, financial services, pharmaceutical industries, govt., military and voluntary sectors.
He is a regular contributor to conferences as a keynote speaker and seminar leader both in the UK and abroad. He has written and published several articles and has contributed to a number of books on themes of Human Resource Development, Virtual Teams and Self Managing Teams for Prentice Hall and HRD Associates
United Kingdom
- Ipsen
- University of Sheffield
Run Conflict Management for Pharmaceutical Executives Live online for your team
2 days
Typical duration
Pricing from:
- GBP 800
- Per attendee, based on 10 attendees
- Course tailored to your requirements
- At your choice of location, or online
We can customise this course to your requirements and deliver it on an in-house basis for any number of your staff or colleagues.
Contact our team to discuss your requirements:
