Published on Jul 13, 2026
Nicky Perfect, a former hostage and crisis negotiator, shares invaluable lessons on communication, negotiation, and building trust from her 31-year career in policing. Discover how these skills can be adapted for everyday life, leadership, and conflict management.
Key topics
Chapters
00:00 Introduction and Nikki Perfect's Background
02:25 The Art of Negotiation and Its Everyday Applications
04:26 The Power of Passion and Storytelling in Communication
07:37 How a Conversation Changed Nikki’s Life
09:23 Transition from Policing to Negotiation
12:03 Key Lessons from Negotiation Training
16:47 Understanding Everyone Has a Story
19:18 Community Engagement During COVID
22:36 Influencing People, Not Changing Them
25:12 Beliefs Drive Behaviour and Reactions
32:02 The Impact of Perspective and Empathy
34:24 Managing Emotional Brain States
36:57 The Four Modes of Listening
47:55 The Power of Feeling Heard
55:44 Changing Perspectives on Success
58:09 The Future of Communication and AI
Published on Jul 13, 2026 by Ella Thomas