Presented by
Management Forum
The Role and Skills of a Valuable HR Assistant Training Course
Practical applied learning for HR professionals – a one-day intensive briefing on best practice and employment law requirements for the effective HR assistant .
★★★★★ "The content, presentation and speaker all exceeded my expectations of this webinar. Adobe connect wa... more (120)"
- Format: Live online
- CPD: 6 hours for your records
- Certificate of completion
- Developing High Performance HR Business Partner and Consulting Skills
- The Role and Skills of a Valuable HR Assistant
- The Role of an Effective HR Advisor
- The Role of the Senior HR Manager
- The Role and Skills of the HR Business Partner
- The Training Manager's Desktop Guide
- High-Performance Consulting Skills
Course overview
An effective HR assistant plays a key role in the efficient running of a HR department. The daily pressures are demanding, procedures are constantly evolving due to changes in legislation, and you have to handle sensitive employee issues on a regular basis. It is vital to ensure you are aware of key employment laws and best practice skills to handle employee issues effectively as they arise, and ensure you avoid costly errors.
In one intensive day, this highly practical HR assistant programme will make sure you are up to date with regulations and procedures to avoid infringements and the risk of costly disputes.
Benefits of attending:
- Master the steps in successful recruitment and making job offers
- Understand what must be included in a contract of employment by law and how employers can add to this to protect their particular interests or needs
- Learn how to vary contract terms
- Appreciate employee entitlement and employers’ responsibilities in different types of leave including pregnancy, maternity, paternity and parental leave
- Understand how GDPR and the Data Protection Act 2018 affect HR practices
- Examine the details of discrimination law to ensure that you are providing equality of opportunity and avoid costly mistakes
- Get to grips with discipline and grievance procedures to feel more confident when involved in employee disputes
- Ensure you know what ‘fair’ dismissals are and how employers are expected to be ‘reasonable’ in the manner of dismissal
- Review Rights to Work issues in the UK post Brexit
This highly practical workshop contains case studies and actual situations faced by HR assistants. During each session the trainer will define, examine and discuss the specific role and responsibilities of a HR assistant connected with that topic.
This course is part of our HR Strategy training courses series that aims to equip HR professionals with the skills and expertise to thrive within their industry.
A recommendation for the expert trainer
‘I had the pleasure of working with Jocelyn over several months, supporting the professional development aspect of our HR development programme. Having participated in a number of modules delivered by Jocelyn, it is clear that her facilitation and coaching skills are excellent. Jocelyn has a breadth and depth of experience that clearly shines through in her design and delivery of programme content. The fact that Jocelyn can draw on her past experiences really brings the learning to life, this enhances the experience for her participants. In particular, Jocelyn has a strong commercial and strategic focus that encourages participants to see the difference that HR can make within an organisation. I have personally learnt a lot from Jocelyn, and would have no hesitation in recommending her’.
Lisa Quirke, Senior Learning and Development Consultant, KCOM Group
Who should attend?
- New and existing HR staff looking for more training
- Experienced HR staff looking for an update on employment law procedures
- Staff assigned to HR duties and responsibilities
- HR administrators wanting to progress to the next level
This course will cover:
Introduction: the importance of HR
- The contribution of HR to the business
- HR roles and responsibilities
- The essential role of the HR administrator
- Arriving at employment policies and procedures
- Responsibility for making HR policies effective
- Internal relationships
The importance of employment law
- The range of current legislation affecting HR practices
- Statutory vs occupational rights
- Frequency of changes
The recruitment and selection process
- The business case
- Identifying the job
- Defining the person
- Rights to Work issues in the UK post Brexit
- Attracting candidates
- Assessing candidates
- Making the selection decision
- Follow-up
- Employment practices and GDPR
Terms and conditions of employment
- Types of contract
- Agency staff
- The right of an employee to written terms and conditions
- Statutory rights
- Issuing the contract
- Varying the terms of contract
- Remedies for breach of contract
- Clarifying the terms where there is no written statement
- Best practice
'Family-friendly' rights
- Statutory sick pay
- Maternity leave and pay, and rights during pregnancy
- Paternity leave and pay
- Leave and pay for adoptive parents
- Parental leave and time off for family crises
Flexible working rights
- What employers must do
- Dealing with requests
- Issuing a refusal
- Dealing with an appea
Discrimination law
- Discrimination legislation
- Definitions of discrimination
- The Equality Act
- Remedies for unlawful discrimination
- Institutions
Discipline and dismissal
- Employee rights
- The ACAS Code of Practice
- The organisation’s own disciplinary procedure
- The right to be accompanied
- The right of appeal
- Effective records
- Carrying out disciplinary interviews
- ‘Fair’ reasons for dismissal
- Constructive dismissal
- Wrongful dismissal
- Making a claim for unfair dismissal
- The role of the Employment Tribunal
- Compensation for unfair dismissal
- Alternatives to a tribunal
Jocelyn Hughes
Metamorph Ltd
Jocelyn Hughes is a recognised expert in HR management and personal development, having worked in training and personal development since the early 1980s. A strong advocate of training for a reason, she has a practical approach to training which aims to provide participants and organisations with readily useful content, transferable to the workplace. Having enjoyed a successful career in training management, she began working as a freelance consultant in 1998, working with major blue chip organisations across the UK and internationally. Jocelyn is widely respected for her experience and expertise. She is a qualified NLP practitioner and is a published author of ‘Contact Centre Management’ with Echelon Publishing.
NEW higher discounts for multiple bookings - bring your colleagues to make your training budget go further:
- 30% off the 2nd delegate*
- 40% off the 3rd delegate*
- 50% off the 4th delegate*
Please contact us for pricing if you are interested in booking 5 or more delegates
25 March 2025
Live online
09:30-17:15 UK (London) (UTC+00)
10:30-18:15 Paris (UTC+01)
05:30-13:15 New York (UTC-04)
Course code 14627
- GBP 399 499
- EUR 579 719
- USD 663 819
Until 18 Feb
- 1 day live online training
- Browser-based, no download usually required
- See presenters and interact with fellow attendees
- Download documentation and certification of completion
- Fair transfer and cancellation policy
Not ready to book yet?
for 7 days, no obligation
4 July 2025
Live online
09:30-17:15 UK (London) (UTC+01)
10:30-18:15 Paris (UTC+02)
04:30-12:15 New York (UTC-04)
Course code 14856
- GBP 399 499
- EUR 579 719
- USD 663 819
Until 30 May
- 1 day live online training
- Browser-based, no download usually required
- See presenters and interact with fellow attendees
- Download documentation and certification of completion
- Fair transfer and cancellation policy
Not ready to book yet?
for 7 days, no obligation
5 November 2025
Live online
09:30-17:15 UK (London) (UTC+00)
10:30-18:15 Paris (UTC+01)
04:30-12:15 New York (UTC-05)
Course code 15041
- GBP 399 499
- EUR 579 719
- USD 663 819
Until 01 Oct
- 1 day live online training
- Browser-based, no download usually required
- See presenters and interact with fellow attendees
- Download documentation and certification of completion
- Fair transfer and cancellation policy
Not ready to book yet?
for 7 days, no obligation
* Early booking discounts may not be combined with other discounts or offers. As such, the discounts for 2nd/3rd/4th delegates are based on the full price; and apply only when booking multiple delegates on the same date.
Reviews of IPI's The Role and Skills of a Valuable HR Assistant training course
The content, presentation and speaker all exceeded my expectations of this webinar. Adobe connect was also a really great platform to use allowing efficient interaction and encourages collaboration.
Apr 19 2024
Ellie Archer 
HR Administrator, Rawlinson & Hunter LLP
Jun 28 2023
I thought it was excellent throughout.
Annie Annibal-Ross
HR and Finance Administrator, ADHD 360 Ltd.
Jun 28 2023
Really good interactive webinar, definitely good for admin roles who would like more technical knowledge to progress and assist their colleagues
Leonie Bullough
HR Administrator, Trethowans LLP
Oct 3 2022
Very informative. Easy to follow. Jo was a brilliant presenter, making things very clear to understand. Being new to HR I wanted a bit more of an understanding of policies and their importance. All was covered that i hoped and more
Victoria Batey
HR Administrator, Daikin Applied (UK) Ltd
Jan 20 2022
Will look out for further courses from Falconbury on the back of this one. Presentation slides and content were excellent.
Bethan Humphreys
HR Manager, SRK Consulting (UK) Limited
Jan 20 2022
Jocelyn is a great speaker and did a great job presenting everything. I will definitely recommend to my colleagues
Sophia Akhtar
HR Assistant, BMS Group Limited
Oct 6 2020
Overall I enjoyed the course, and feel confident to put into practice what I learnt,
Chloe Coombs
PA to Director of People & Culture / HR Administrator, Aardman Animations
Oct 6 2020
Very engaging and friendly! I really enjoyed the breakouts and activities I found them very interactive.
Tayla Thomas
People Services Assistant , St Christophers Hospice
Apr 30 2019
This is a very effective course packed with all the essential knowledge and skills needed for a HR Assistant. This is one of the best training courses that I have attended as it was organised really well and the speakers looked after all the delegates. I would highly recommend this course for all HR Assistants. It was also a great way to network.
Hanna Jajh
HR Assistant , Historic Royal Palaces
Apr 30 2019
[The speakers were] very knowledgable.
Amber Maclean
HR Administrator, BMS Group
Apr 30 2019
The overall course was really good. It was informative and helped me to learn lot of new things.
Farhatnaz Shaikh
HR Assistant, Durbin PLC
Oct 17 2018
I believe the course was very good and worth attending. The speaker and topics were very engaging and I picked up a lot of tips and notes to take back to the office and use in my day to day work life. The other attendees of the course were also very lovely and it was also a good opportunity to do some networking and gain knowledge of how HR is done in different companies. I enjoyed the course and would recommend my colleagues and any other HR member of staff in any establishment to attend :)
Shanice Boyd
HR Assistant , Durbin PLC
Oct 17 2018
The speaker is lovely, well organized and an experienced professional. She was able to hold the attention of the attendees all day. Fantastic!
Hannah Fletcher
HR Assistant, London and Country Mortgages
Oct 17 2018
The course was just perfect for me having only been in the role for a short amount of time. Jocelyn delivered the course in a way that I both understood and learnt from, the pace was perfect and her knowledge was incredible - thank you, I totally and utterly enjoyed it.
Cliff Knott
HR Assistant, Shire Leasing Plc
Apr 26 2018
Good size class. Covered a wide range of content. Presentation included the right amount of detail. Speaker very knowledgable.
Laura Hall
HR & Payroll Administrator, Unatrac Limited
Apr 26 2018
[The speaker is] fantastically knowledgable yet really puts you at ease to ask questions at any time. She is fab.
Kirsty Burroughs
HR Coordinator & PA to HRD, Nutricia
Apr 26 2018
Jocelyn is fantastic, so knowledgable and great at making things easy to understand.
Rebecca Blow
Executive / HR Assistant, Nexans Logistics
Apr 26 2018
Well balanced and thorough approach covering full 'life cycle' of the HR process.
Jacki Gray
HR Assistant, Historic Royal Palaces
Oct 18 2017
Enjoyed it, informative
Robyn Hughes
H.R Admin Assistant, Wales & West Utilities
Oct 18 2017
Very good, great resources, great amount of breaks, learnt quite a lot, trainer answered everyone questions well
Atiya Ahmed
Human Resource Apprentice, Origin Housing
Oct 18 2017
Informative
Alexandra Rico
HR Assistant, RCI Financial Services
Oct 18 2017
Enjoyed it all, would recommend.
Georgina Ramsay
HR Assistant , Ark H Handling
Oct 18 2017
Relevant, well delivered interesting course.
Philippa Holroyd
HR Administrator, Triumph Motorcycles Ltd
Oct 18 2017
Very knowledgeable, clear good current examples
Chelsea Johnson
HR Administrator, Eurovia Management Ltd
Oct 18 2017
Very good, would recommend
Bethney Holmes
HR Assistant, Cundall
Apr 27 2017
Great course – would recommend this.
Jane Stockley
HR Assistant / Administrator , UK Changes
Apr 27 2017
All excellent - I will recommend this course to other employees.
Samantha James
HR Administrator , Calderdale College
Apr 27 2017
Good in-depth subjects in a short space of time
Sophie Claridge
Laboratoire Bristol-Myers Squibb
Apr 27 2017
Great size at 11 people and Jocelyn was brilliant. Kept everything really interesting.
Jade Sheardown
HR Assistant , Openfield Agriculture Ltd
Apr 27 2017
This was a very enjoyable and knowledgable experience
Loraine Allen
HR Advisor, Magellan Aerospace (UK) Ltd
Oct 20 2016
Excellent. Not too detailed so as to be too specific and Jocelyn was very well informed
Amanda Buckingham
Office Manager, Dalmore capital
Oct 20 2016
Excellent in all areas
Kath Stansfeld
Business Integrity Co Ordinator, Q8Oils
Oct 20 2016
Very good. Covers a wide range.
Philippa Harrison
HR Coordinator, Car Care Plan
Oct 20 2016
Very interesting and informative, have learnt a great deal. Presentation excellent.
Debra Roberts
HR Administrator, RFIB Group Limited
Oct 20 2016
Good flow, sections really good
Laura Barber
Administration & HR Administrator, AMG Superalloys UK Limited
Oct 20 2016
Very informative, clear and concise
Rebecca Moss
HR Department Coordinator/PA to Head of HR , Aardman Animations
Oct 20 2016
Interesting, good speaker, clear content. Good grounding and refresher
Chantel James
HR Officer , Health and Care Professions Council
Oct 20 2016
Really good. A lot covered through the day - very worthwhile
Helen West
HR Administrator, Paxton Access Ltd
Oct 20 2016
The course content was laid out clearly and easy to follow and understand. It's a good start for someone new into a HR role. It covers the key points and the basics for someone to know working in HR. Jocelyn Hughes engaged with the group and it was interactive.
Janice Burgess
HR Support Assistant , St Christopher's Hospice
Apr 14 2016
Very interesting, informative and a lot of content to absorb
Chris Caine
People & Business Support Assistant, Lakeland
Apr 14 2016
Very informative, learnt a lot. Presentation and speaker were very good.
Chloe Speed
Corporate Operations Administrator , Suzuki GB plc
Apr 14 2016
Jocelyn presented well and the content was relevant. Examples and folder with the content was very useful.
Kwai Yee Lam
HR Assistant, Veolia Water Technologies UK
Apr 14 2016
Kept my attention well, engaged and clear
Emily Christmas
Matchtech Group plc
Apr 14 2016
Jocelyn very good, binder that we received was full of useful information
Bethany Hobbs
HR Assistant, Bookatable Ltd
Apr 14 2016
Cohesive speaker. Great organisation.
Lorraine Worrall
HR Systems Administrator, Networkers
Apr 14 2016
The course enabled me to understand more about the procedures such as; discrimination and disciplinary
Julie Andrews
HR Coordinator, Housing Solutions
Oct 22 2015
Informative and easy to follow and understand
Martina McLoughlin
ColArt
Oct 22 2015
Brilliant, easy to follow, very informative, great day
Shanie Hunter
HR Co-ordinator, McCain Foods
Oct 22 2015
Excellent speaker
Patienze Meredith
Human Resources Controller, Epson Telford Ltd
Oct 22 2015
Covered all aspects
carly rolph
HR Administrator, Volga-Dnepr UK Ltd
Oct 22 2015
Very varied, great speaker, gone away feelings well informed.
Holly Phipkin
AMV BBDO LTD
Oct 22 2015
Very insightful
Ayo Ogundana
HR Adviser, Westminster Abbey
Oct 22 2015
It was really good
Sascha Rauch
Human Resources Assistant , Epson Telford Ltd
Oct 22 2015
Really useful for job role
Jade Connolly
HR Assistant, Fossil UK Ltd
Oct 22 2015
Really useful, it will help my job role
Emilie Thomson
HR Assistant, Fossil UK Ltd
Oct 22 2015
I thought it was great, engaging, relevant and useful
Lauren Shaw
HR Administrator, RFIB Group Ltd
Oct 22 2015
Great speaker, very thorough, made sure that everyone was at ease and able to pick up everything. Very enjoyable course.
Gina Iaquinta
HR Assistant, Cewe LTD
Apr 14 2015
The content was good as it had examples
Lauren Bond
HR Support Officer, South staffordshire and Shropshire Healthcare NHS Foundation Trust
Apr 14 2015
Very good course, learnt a great deal and would recommend to everyone who does HR
Rebecca Scrace
HR Administrator, Royal Albert Hall
Apr 14 2015
Good content, excellent speaker, good group number, good venue.
Catherine Kelly
HR Assistant, DURBIN PLC
Apr 14 2015
Speaker excellent - very informative and knowledgable. Made it enjoyable.
Mary Buckingham
Executive Assistant , East Surrey Hospital
Apr 14 2015
Content was excellent and Jo was very good.
Lianne Burnside
HR Assistant, Baillie Gifford & Co
Apr 14 2015
Fantastic. Very good course with a brainer who has an incredible amount of knowledge and spoke with a lot of passion.
James McCarthy
Forefront Utilities Ltd
Apr 14 2015
The course was very detailed and informative. Jocelyn was very clear and easy to understand.
Charlotte Jefferson
HR Administrator, Talbot Underwriting Ltd
Apr 14 2015
Delivered at right pace. All content documented in folder - speaker (Jo) very clear.
Sharon Taylor
Hexagon
Apr 14 2015
The content was very good and Jo presented it very well. She kept everyones attention throughout the whole day.
Kyle Hopewell
HR Admin Assistant , All Leisure Holidays Group
Oct 22 2015
Speaker very good, took a lot away
Joanne Restall
HR Administrator, A2Dominion
Apr 14 2015
Happy with the update and worthwhile time spent
Joanne Holvey
HR Assistant, DURBIN PLC
Apr 14 2015
Very good. Really enjoyed the course. Useful for my role.
Sian James
HR Assistant, Wales & West Utilities
Apr 14 2015
Jocelyn was really engaging and obviously has great knowledge of HR best practice and employment law. The presentation and handout that was given was really useful and a good document to be able to refer back to.
Jade Duffin
Human Resources Administrator, Business Systems UK Ltd
Oct 8 2014
A very concise programme, which has given me areas to look into/revisit. Folder and notes very useful. Speaker knowledgeable and helpful. Excellent presentation.
Laura Smith
West of England
Oct 8 2014
Content was very useful speaker very clear and knowledgeable
Caroline Southgate
Executive Assistant, Beckett Investment Management Group Ltd
Oct 8 2014
I found the course, content and speaker brilliant - very easy to understand.
Chantelle Caughey
HR Team Member, UK Hydrographic Office
Oct 8 2014
Informative and well presented
Tara Rendell
HR Team Member, UK Hydrographic Office
Oct 8 2014
Wonderful experience. I knew very little about HR and now I feel confident and eager to learn more.
Frances Loughnan
PA to Director of People & Culture, UBM
Apr 10 2014
Excellent course it was very interesting and it gave be much more confidence back in the work place.
Ann Hillier
HR Assistant, Integrated Services Programme
Apr 10 2014
I loved the course and Jocelyn is very good at making things very easy to understand
Bethan Wilson
HR Service Desk Team Leader, Newsquest Media Group
Apr 10 2014
The speaker was fantastic. Very rich knowledge, always answered questions and was very adaptable to the different types of learners present. The content was great as it was not a 'bombardment' of information that some employment law courses can be. The presentations were well laid out with activities for breakout groups.
Ryan Ingram
HR Administrative Assistant, FirstGroup
Apr 10 2014
Thoroughly presented and lots of examples given, which really helped.
Claire Simmons
HR Assistant, East Malling Limited
Apr 10 2014
Very useful cause to provide basic foundation in employment law. Good starting point for HR Assistant.
Farhana Islam
HR Assistant, Notting Hill Housing Group
Apr 10 2014
Great trainer - lots of knowledge and life experience shared
Nigel Forbes-Jones
HR Assistant, Notting Hill Housing Group
Apr 10 2014
Enjoyable. active course - learnt a lot
Roxanne Barry
Whitworths Ltd
Apr 10 2014
Content had a good variety. Presentation was very clear and questions were answered. Jocelyn was very clear and down to earth.
Ann Donnelly
HR Administrator, VELUX Company Ltd
Apr 10 2014
Very professional, interesting course with a clear and engaging speak.
Georgina Towse
HR Co-ordinator, McCain Foods GB Ltd
Apr 10 2014
The programme was very informative and covered many different aspects of the HR function. The course content was interesting and I thought it was good that the presenter could reference to her own career experiences within HR.
Laura Cornelius
HR Administrator, Clyde & Co LLP
Oct 8 2014
Excellent course and presenter. Good networking with others.
Dawn Mills
Personnel Administrator, Young & Co's Brewery plc
Oct 8 2014
Very informative, went back with a lot of ideas, self improvement and motivation.
Charlotte Hazelwood
HR Team Member, UK Hydrographic Office
Oct 8 2014
Excellent programme, Jocelyn was very informative and has a wealth of knowledge.
Simon Parry
Training Coordinator, Forefront Utilities Ltd
Oct 8 2014
Excellent, really enjoyed it.
Tanya Guest
PA/Admin support, Bromford
Oct 8 2014
Speaker was very good and extremely knowledgable. The content was good too.
Ellen Clifford
HR Assistant, Eurovia Management Limited
Oct 8 2014
It was all good
Vasundhara Hari
HR Coordinator, The Brooke
Oct 8 2014
I thought the course was very useful and helped a lot. The speaker was excellent and was very knowledgable and answered the questions very well.
Shannon Cadden
HR Assistant, Canaccord Genuity Wealth Management
Apr 10 2014
The course was informative and well presented by Jo
Caroline Standen
HR Assistant, Porter Dodson LLP
Oct 10 2013
I enjoyed it and it had given me a lot of ideas and things to think about for when back in the office
Nicola Allan
Admin Assistant, Wales & West Utilities
Oct 10 2013
Fantastic facilitator, clear concise and authentic. Good content and relevant.
Caroline Shankley
People Team Administrator, ghd
Oct 10 2013
Excellent all round! Thanks Jocelyn!
Danielle Evemy
HR Administrator, Highbury College
Oct 10 2013
Brilliant course, well worth it.
Rose Walker
Trainee HR Adviser, Havens Hospices
Oct 10 2013
Very clear, methodical and well presented conference.
Jade Walter
HR Assistant, G4S Cash Solutions UK
Oct 10 2013
I enjoyed it and it has given me a lot of ideas and things to think about for when back in the office
Nicola Allan
Admin Assistant, Wales & West Utilities
Oct 10 2013
Jo was wonderful. She shared her knowledge and experience about HR. The presentation was helpful and informative. This programme has helped me in developing the knowledge and skills required to increase my confidence and enhance my contribution towards the effectiveness to my organisation.
Manjira Bhamidi
HR Assistant, Multiple Sclerosis Society
Oct 10 2013
I thought the course content was very beneficial and presented well with break out group participation. The speaker was very professional and delivered the course in a friendly and interesting manner.
Sue Pimm
HR Assistant, NSF International
Oct 10 2013
The course was presented in a varied way and I enjoyed the group work, which enabled me to network with others. The presenter was very knowledgeable and presented in an interesting way and didn't mind answering any questions that the group have. The content was kept relevant/ linked to examples of famous cases in the press which helped relate to 'the real world'.
Joanne Holvey
HR Assistant, DURBIN PLC
Oct 10 2013
Jo was a really friendly speaker with a vast array of knowledge of everything in HR. The course has been well thought out and I would like to attend another one.
Laura Hubbard
HR Administrator, RFIB
Mar 20 2013
Great speaker
Jayshree Kanji
CA Personnel Support, National Union of Teachers
Mar 20 2013
Very interesting and confirms I am in the right role
Lucy Collins
HR Assistant, Pentland Brands PLC
Mar 20 2013
A very well thought programme. The content was enough to keep me interested and retain the knowledge that I learnt. Jocelyn was a superb presenter keeping me involved at all times. I would not hesitate in attending another course of hers or Falconbury's in the future.
Michelle Barker
HR Administrator, Ultra Electronics
Mar 20 2013
Excellent speaker - very professional. Extremely knowledgeable - confident and interesting, good pace and nice shoes!
Kerry Jones
HR Assistant, Forest Laboratories
Mar 20 2013
Snappy and well paced - very interactive
Natalia Noble
McLaren Automotive Ltd
Mar 20 2013
The course was very relevant to my role. Jo was approachable and knowledgeable. I feel better equipped for my role now. Provided a confidence boost.
Millie Taylor
HR Administrator, TWG
Mar 20 2013
Very good presenter
Emma kaye
HR Assistant, Elexon Ltd
Mar 20 2013
Great speaker
Jayshree Kanji
CA Personnel Support, National Union of Teachers
Mar 20 2013
Speaker and presentation great, case studies challenging but good content, detailed and useful.
Sarah Moffat
HR Officer, RWE npower plc
Mar 20 2013
Excellent, very informative and easy to understand
Cassie Willenberg
HR Advisor, Equity Insurance Group
Oct 10 2013
I thought that Jocelyn Hughes was excellent, she held people's attention and kept the course flowing throughout the day.
Dawn Bugler
HR Assistant, NSF International
Mar 20 2013
A good balance of information was given. The presentation was excellent and the content was easy to follow.
Tamsin Trent
HR Officer, Envitia Ltd
Mar 20 2013
Jo was very good, made things easy to understand. Content was great for a general overview.
Jennifer Harris
HR Assistant, Flamingo
Mar 20 2013
Very good course, well presented.
Michael Walker
HR Assistant, The Boston Consulting Group
Mar 20 2013
Jo was very good, very thorough and she explained things in an easy to understand manner
Jennifer Harris
HR Assistant, Flamingo
Oct 10 2012
The overall presentation was very good. Jocelyn is extremely knowledgeable and an excellent trainer. I would recommend this course.
Julie Browne
HR Assistant, The Chartered Institute of Physiotherapy
Oct 10 2012
I thought the course was excellent along with the content, presentation and the trainer who with her wide range of experience and knowledge made it all make sense with her relevant examples.
Sam Cridland
Customer Services Officer, Shepway District Council
United Kingdom
- 4d Pharma Research Limited
- A2Dominion
- Aardman Animations
- Abbey Pynford Plc
- Activision Europe
- ADHD 360 Ltd.
- ADP Dealer Services UK Ltd
- Advance Security Ltd
- AGEAS Insurance (UK) Ltd
- Agent Provocateur Ltd
- Ahli United Bank UK Plc
- Airbase Services (UK) Ltd
- Airbus UK
- Aldwyck Housing Group
- All Leisure Holidays Group
- Amcor Flexibles
- AMG Superalloys UK Limited
- AMV BBDO LTD
- Anadarko
- AREVA Risk Management Consulting Ltd
- Ark H Handling
- ATOC Limited
- Avon Cosmetics Ltd
- Axa Insurance
- BAE Systems Submarines Solutions
- Baillie Gifford
- Baillie Gifford & Co
- Baltic Exchange Ltd
- Basildon Borough Council
- Bates Wells & Braithwaite London LLP
- BATES, WELLS & BRAITHWAITE
- BCG
- BCS Global
- Beckett Investment Management Group Ltd
- Beds & Luton NHS Partnership Trust
- BEDS & LUTON PARTNERSHIP NHS TRUST
- BGF
- Birkbys Plastics Ltd
- Blue Cross
- BMS Group
- BMS Group Limited
- BMT Defence & Security UK Ltd
- Boodle Hatfield
- Bookatable Ltd
- Boston Consulting Group
- Bristol Water Plc
- Bristow Helicopters Ltd
- Britannia Airways Ltd
- BRITANNIA PHARMACEUTICALS LTD
- British Red Cross
- Bromford
- Brooklands Group Ltd
- Brothers & Sisters
- Burger King Ltd
- Business Systems UK Ltd
- C&C Management Services Limited
- Cala Group Ltd
- CALA Management Ltd
- Calderdale College
- Callcredit Information Group
- Cambridge Assessment
- Canaccord Genuity Wealth Management
- Car Care Plan
- Care South
- Carlsberg UK
- CEH
- Celsuis First Ltd
- Centro
- Cewe LTD
- Channel 4 Television
- Christian Aid
- City college Coventry
- City University
- Clyde & Co LLP
- CNR International (UK) Ltd
- ColArt
- Collyer Bristow LLP Solicitors
- ColorMatrix Europe Ltd
- Comet
- Computacenter Ltd
- Copart UK Ltd
- Creator
- Credit Acricole CIB
- Credit Agricole Corporate & Investment Bank
- Croda International
- CSR
- Cundall
- Daikin Applied (UK) Ltd
- Dalmore capital
- Denman Group Ltd
- Devonshires
- DRW Investments (UK) LTD
- Dunn & Bradstreet
- DURBIN PLC
- EADS Astrium Ltd
- East Berkshire College
- East Malling Limited
- East Surrey Hospital
- Eccella Solutions Ltd
- Echo Location Talent Agency
- Eden Brown Recruitment Ltd
- EduAction (Waltham Forest) Ltd
- Edwards Angell Palmer & Dodge
- Egger (UK) Ltd
- Egmont UK Ltd
- EIP
- Elexon Ltd
- ELGA Process Water
- Enviros
- Envitia Ltd
- Epson (UK) Ltd
- Epson Telford Ltd
- Equity Insurance Group
- Eurocopter UK Ltd
- Eurovia Management Limited
- Eurovia Management Ltd
- Exceed (XCD) Holdings Limited
- Falconbury Limited
- FCB Inferno
- Ferrexpo Finance plc
- FirstGroup
- Fisher German LLP
- FISHERGERMAN
- Flakt Woods Ltd
- Flamingo
- Forefront Utilities Ltd
- Forest Laboratories
- Fossil UK Ltd
- G4S Cash Solutions UK
- Gala Coral Group
- Geldards LLP
- Gerald Eve
- ghd
- GKN Aerospace Transparency Systems
- Gleeds
- Grundon Waste Management Ltd
- Guinness Trust
- Hannover Services (UK) Ltd
- Harrow School
- Havens Hospices
- Haymarket Media Group
- HBOS
- Health and Care Professions Council
- Health Professions Council
- Henders Loggie
- Henderson Wholesale
- Hendrickson Europe Ltd
- Hertsmere Borough Council
- Hexagon
- Highbury College
- Highlands and Islands Enterprise
- Histori
- Historic Royal Palaces
- Home Group Ltd
- HORSEY LIGHTLY FYNN
- Housing Plus
- Housing Solutions
- Humberside Police
- IDBS
- Impact Housing Association
- Informa plc
- Integrated Services Programme
- International Tennis Federation
- Interserve plc
- Interval International Ltd
- Intu Retail Services plc
- Inventive Leisure
- ISP
- Ixia Technologies
- Jersey Financial Services Commission
- Jewson Ltd
- Johnson Matthey
- Johnson Matthey Plc
- JTL
- KDDI Europe Ltd
- Kenwood De'Longhi Ltd
- Kenwood Ltd
- Knauf
- Konecranes UK Ltd
- L&Q Living
- Laboratoire Bristol-Myers Squibb
- Laing O'Rourke
- Lakeland
- Lancashire Insurance Group
- LaSalle Investment Management
- LHA ASRA Group
- Liverpool Victoria
- London & Country Mortgages Ltd
- London & Scandinavian Metallurgical Co Limited
- London and Country Mortgages
- London Business School
- London General Transport Services Ltd
- London United Busways
- LTA Operations Ltd
- Luminar Leisure Ltd
- M&G
- M&G Investments
- M-Real UK Sevices Ltd
- Macfarlan Smith
- Macfarlanes
- Macom Consulting Ltd
- Magellan Aerospace (UK) Ltd
- Maldon District Council
- Martin-Baker Aircraft Company
- Martindale Pharmaceuticals
- Mash Marketing Ltd
- Matchtech Group plc
- McCain Foods
- McCain Foods GB Ltd
- McLaren Automotive
- McLaren Automotive Ltd
- Mencap
- Mercedes AMG Petronas Formula 1 Team
- Metsa Wood
- Microlise Ltd
- MILLENIUM & COPTHORNE HOTELS PLC
- Momentum Transport Consultancy
- Monarch Airlines Ltd
- Moneycorp
- Monitise Group Ltd
- Morgan Sindall(Infrastructure) plc
- Morgan Stanley
- Motor Insurers' Bureau
- MSD UK Ltd
- MTV Networks Europe
- Multiple Sclerosis Society
- Munters
- Mylan
- National Bank of Greece
- National Lottery Commission
- National Probation Service Kent Area
- National Union of Teachers
- Natural Environment Research Council
- NCSL
- NESTA National Endowment for Science, Technology & the Arts
- Networkers
- Newly Weds Foods Ltd
- Newsquest Media Group
- Newsquest Specialist Media Ltd
- Nexans Logistics
- NHS
- Nippon Express (UK) Ltd
- North Wiltshire District Council
- Norwich City Council
- Notting Hill Housing Group
- Notting Hill Housing Trust
- Now Training Ltd
- NSF International
- NSK Bearings Europe Ltd
- Nutricia
- Openfield Agriculture Ltd
- Origin Housing
- Oxford City Council
- Oxfordshire County Council
- Paxton Access Ltd
- Pentland Brands plc
- PepsiCo International Ltd
- Peverel Management Services Ltd
- Port of Tilbury
- Port of Tyne
- Porter Dodson LLP
- PORTLAND PR LTD
- Potato Council Ltd
- Prima UK Ltd
- Prospects Services Ltd
- PRTM
- Q8Oils
- QCA Ltd
- Queens Park Rangers FC
- Quilter
- Quintessentially Ltd
- R&V Group
- Rawlinson & Hunter LLP
- RCI Financial Services
- Research In Motion
- Rexel UK
- RFIB
- RFIB Group Limited
- RFIB Group Ltd
- Ringway Group Ltd
- RiverStone International
- Royal Albert Hall
- Royal College of Arts
- Royal College of Psychiatrists
- ROYAL COLLEGE OF SURGEONS
- Royal Opera House
- RSA London
- Russ Berrie UK Ltd
- RWE npower PLC
- Ryden Group Ltd
- Sabre Insurance Company Limited
- Said Business School
- Saints Transport Ltd
- Samsung SDS Europe Ltd
- Sanofi Aventis
- SCC International
- Scottish Water Business Stream
- Seddons Solicitors
- Shepway District Council
- Shire Leasing Plc
- Shore Capital Ltd
- Shrewsbury School
- Siemens Financial Services Ltd
- Simpson & Marwick
- Sinclair Pharma Plc
- SitexOrbis
- Slough-Windsor Marriott Hotel
- Smiths Gore
- Sodexo Ltd
- Softcat
- Solo Europe
- Solvay Interox Ltd
- South staffordshire and Shropshire Healthcare NHS Foundation Trust
- Southampton City College
- Southwark College
- Spafax
- Spicerhaart
- Spurgeons Child Care
- SPX Process Equipment
- Square Enix Ltd
- SR Gent International Ltd
- SR Technics UK Ltd
- SRK Consulting (UK) Limited
- St Christopher's Hospice
- St Christophers Hospice
- St Georges Hill Lawn Tennis Club
- Streets LLP
- Suzuki GB plc
- Talbot Underwriting Ltd
- Tarkett-Marley Floors
- Taylor Wimpey Uk LTD
- Telecity Group International
- Telefonica Digital
- Telereal Trillium
- The Arts Council
- The Bar Council
- The Berkeley Scott Group Plc
- The Boston Consulting Group
- The Boston Consulting Group UK LLP
- The British Land Company PLC
- The British Library
- The Brooke
- The Chartered Institute of Physiotherapy
- The College Of West Anglia
- The Entertainer
- The Football Foundation
- The Morgan Crucible Company plc
- The National School of Government
- The Share Centre
- Thomas Miller & Co Ltd
- Thomas Pocklington Trust
- TNS
- TNS UK Ltd
- Tokyo Electron Europe Ltd
- Total E & P UK
- Total E&P UK Ltd
- Toyota Financial Services
- Trethowans LLP
- Triumph International Ltd
- Triumph Motorcycles Ltd
- Trust Marque Solutions
- Tullow Group Services Ltd
- TWG
- TWG Services Limited
- Ubisoft Ltd
- UBM
- UK Changes
- UK Hydrographic Office
- Ultra Electronics
- Unatrac Limited
- Unibet London Ltd
- United Biscuit ( Jacob's)
- University for the Creative Arts
- University of Cumbria
- University of Greenwich
- University of London
- UNUM
- VELUX Company Ltd
- Veolia Water Solutions & Technologies
- Veolia Water Technologies UK
- Volga-Dnepr UK Ltd
- W & G Foyles Ltd
- Wales & West Utilities
- Wales & West Utilities Ltd
- Wallenius Wilhelmsen
- Wallenius Wilhelmsen Terminals
- Walsall College
- Warden Housing
- Warner Chilcott UK Ltd
- Watford Borough Council
- Watson Burton LLP
- Weatherbys Ltd
- Wentworth Club Ltd
- West of England
- Westminster Abbey
- Westminster Kingsway College
- Whitworths Ltd
- Williams Grand Prix Engineering Ltd
- Williams Medical Supplies
- Wilson Bowden Plc
- Winterthur Financial Services UK LTD
- Wirebird Ltd
- Wood Group
- Xerox Business Services
- Yakult UK Ltd
- Yamaha Music Europe GmbH (UK)
- York International Ltd
- Young & Co's Brewery plc
- Youngs Seafood Ltd
- Zebra Technologies Europe Limited
Germany
- Airbus UK Ltd
Nigeria
- PEDION PARTNERSHIP LIMITED
Turkey
- Kibris Iktisat Bankasi
Run The Role and Skills of a Valuable HR Assistant Live online for your team
1 day
Typical duration
Pricing from:
- GBP 350
- Per attendee, based on 10 attendees
- Course tailored to your requirements
- At your choice of location, or online
We can customise this course to your requirements and deliver it on an in-house basis for any number of your staff or colleagues.
Contact our in-house training experts Aleksandra Beer and Yesim Nurko to discuss your requirements:
