Terms & conditions
Live online training
- Once we have received your registration and an invoice is raised, the booking is subject to our terms and conditions.
- Payment must be received IN ADVANCE of the event or course. Payment is due within 30 days upon receipt of the invoice or prior to the course, whichever is first.
- IPI Academy reserve the right to refuse admission or withhold materials if payment has not been received.
- IPI Academy reserve the right to change the content and timing of the programme, the speakers, the date and venue due to reasons beyond their control. In the unlikely event that the course is cancelled, IPI Academy is not responsible for airfare, hotel or other costs incurred by registered delegates.
Transfer and cancellation fees:
| |
Cancellation |
Transfer |
| Up to 14 days before the course |
10% administration fee |
Free of charge |
| 13 to 2 days before the course |
30% administration fee |
20% administration fee |
| Less than 2 working days before the course |
50% administration fee |
30% administration fee |
- Notice of any request to cancel must be received in writing via email to info@ipi.academy. This will constitute the ONLY acceptable proof of cancellation. Anyone not able to produce such a document will be liable for the full registration fee.
- A maximum of one transfer is allowed; after the transfer no cancellations or further transfers can be accepted and the full fee will be charged. Transfers are subject to payment of the difference on higher value courses.
- Substitute delegates can be named at any time, free of charge.
In-person/classroom based training
- Once we have received your registration and an invoice is raised, the booking is subject to our terms and conditions.
- Payment must be received IN ADVANCE of the event or course. Payment is due within 30 days upon receipt of the invoice or 10 working days prior to the course, whichever is first.
- IPI Academy reserve the right to refuse admission or withhold materials if payment has not been received.
- If accommodation has been booked via IPI Academy, payment must be received 10 days prior to the course to secure the booking.
- IPI Academy reserve the right to change the content and timing of the programme, the speakers, the date and venue due to reasons beyond their control. In the unlikely event that the course is cancelled, IPI Academy is not responsible for airfare, hotel or other costs incurred by registered delegates.
Transfer and cancellation fees:
| |
Cancellation |
Transfer |
| Up to 21 days before the course |
10% administration fee |
Free of charge |
| 20 to 14 days before the course |
30% administration fee |
20% administration fee |
| 13 to 2 days before the course |
50% administration fee |
30% administration fee |
| Less than 2 working days before the course |
100% administration fee |
50% administration fee |
- Notice of any request to cancel must be received in writing via email to info@ipi.academy. This will constitute the ONLY acceptable proof of cancellation. Anyone not able to produce such a document will be liable for the full registration fee.
- A maximum of one transfer is allowed; after the transfer no cancellations or further transfers can be accepted and the full fee will be charged. Transfers are subject to payment of the difference on higher value courses.
- Substitute delegates can be named at any time, free of charge.
In-house & bespoke training
- Once we have received your signed contract your event or training course is confirmed.
- Payment is due within 30 days upon receipt of the invoice (which shall be raised by IPI Academy upon signature of the contract), or prior to the course, whichever is first. The invoice can be raised in GBP, EUR or USD. Payment can be made via bank transfer or credit card.
- Once the event or training course is confirmed, cancellations and postponements will be subject to an administration fee as set out below.
- Notice of any request to cancel or postpone must be received by IPI Academy in writing.
Transfer and cancellation fees:
| |
Cancellation |
Postponement |
| Up to 60 days before the course |
Free of charge |
Free of charge |
| 60 to 45 days before the course |
25% administration fee |
Free of charge |
| 44 to 30 days before the course |
30% administration fee |
Development, and travel (only for on-site trainings) costs may be incurred |
| 29 to 14 days before the course |
35% administration fee |
Development, and travel (only for on-site trainings) costs may be incurred |
| Less than 14 days before the course |
100% administration fee |
15% administration fee plus development, and travel (only for on-site trainings) costs may be incurred |
- In case of unforeseen circumstances IPI Academy is entitled to supply a substitute tutor of equivalent quality to be agreed in advance by the client.
- IPI Academy will provide in advance of the course full documentation, which is licenses to the client to use one copy for each attendee. Copyright of documentation, its design and format will remain the property of IPI Academy.
- Should IPI Academy have to cancel the training for reasons outside of its control it will not be liable for any costs incurred.
Self-paced learning courses
- Once we have received your registration and an invoice is raised, the booking is subject to our terms and conditions.
- Payment for a course must be received in full within 28 days of receipt of a valid invoice. NB: No course materials will be dispatched/available online until payment has been received.
- Once we have received your enrolment, the course is confirmed.
- Once hard copy materials have been dispatched cancellation within 14 days will incur a 25% administration fee. Cancellation of a hard copy course after 14 days will incur a 100% cancellation fee. Cancellation of online enrolments will incur a 10% administration fee up to 7 days after the date of payment. No cancellations are accepted more then 8 days after payment for the enrolment has been received.
- Transfer to a course of the same or higher value can be made prior to hard copy materials being dispatched, or prior to payment being received for online enrolments.
- Substitute participants may be named at any time prior to hard copy materials being dispatched, or prior to payment being made for online enrolments.
Access to your account and course materials
Your account password is for you alone and must not be distributed throughout your organisation or to personal contacts. Course documentation and online training material is for your own use and not to be distributed.
- If you opt to print your materials, only one copy may exist at any time, which is for your own use, and may not be distributed to others
- If you opt to download your course materials, the downloaded files are for your own use, on your own computer (or other computing device), and should not be uploaded anywhere for the purposes of, or incidentally enabling, access to others. This includes, but is not limited to, file sharing sites, personal websites/blogs and company intranets
- You may not extract (or attempt to extract) text, images or any other content from the course material for any use whatsoever
- Live webinars require one place booking per attendee; you may not share or record your screen during the webinar
Data protection
The personal information provided by you will be held on a database. Please see our privacy policy for more information.