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Positive Persuading and Influencing Skills

A practical two-day *In-house* workshop for those who need to achieve results through personal influence.

Find out more

  • Format: Bespoke training
  • CPD: 12 hours for your records (depending on your requirements)
  • Certificate of completion

In-house Training Services and Consultancy

How well people relate to others and use a wide range of techniques to influence them will decide the level of your organisations corporate success.

New management techniques focus on collaboration across boundaries, improved communication, negotiation skills, motivation and teamwork. In addition contemporary organisational life is changing from a fixed hierarchical approach to loose networking with a wide range of people from different disciplines and a variety of cultures. Furthermore, the common theme affecting most organisations is CHANGE and all that this implies: competition, increased economic upheaval, reorganisation, remote working, instability and potential conflict.

In order to achieve success in this climate, business people need three things:

1 Improved inter-dependent working across functions and even cultural boundaries
2 Increased self-awareness – how they come across to others
3 Great communication, self-projection and influencing skills

This In-house programme is aimed at helping individuals to improve in all of these areas in a concentrated workshop environment.

Who should attend?

This programme has been specifically designed for all those who need to raise their profile, make an impact, improve visibility and influence people to achieve business goals, especially

  • Department heads
  • Managers
  • Team leaders
  • Supervisors
  • Management assistants and PA’s

What are the objectives of this seminar

Running this training as an In-house will help your team:

  1. Understand and define behaviours, which lead to effective interpersonal communication at different levels inside and outside the organisation
  2. Get insights into human behaviour at work
  3. Identify some of the more challenging obstacles to effective communication in the organisation
  4. Learn how to prepare for one-to-one and one-to-group communication
  5. Develop a personal effectiveness ‘action plan’ for the future
  6. Acquire and practise communication skills which lead to improved relationships with customers, bosses, colleagues and subordinates
  7. Explore strategies for handling difficult people and situations
  8. Learn how to work with individuals from different functions and cultural backgrounds
  9. Explore techniques for working with individuals and teams in remote locations
  10. Record and evaluate progress and performance

Sample programme

  • Defining personal effectiveness (scene setting, terms of reference – behaviour and personality – group work and discussion)
  • Understanding the business climate and how this impacts on personal effectiveness

Behavioural influences (self-awareness)

  • Factors which influence human behaviour at home and at work
  • Family and parents – genetic, gender and generation influences
  • Culture and ethnicity
  • Understanding the difference between negative manipulation and influencing with integrity

Understanding the diverse forces which influence motivational response

  • Mindsets
  • Gender
  • Generation and age
  • Nationality and regionality
  • Behavioural styles
  • Leadership and management styles

Communication models that work

  • An introduction to EI (Emotional Intelligence) – EI self-mapping tools
  • How to read and interpret other peoples’ behaviour
  • Calibrating – pacing and/or leading – Neuro Linguistic Programming concepts and skills
  • Defining and distinguishing positive and negative behaviours
  • Examining and exploring passive, aggressive and assertive behaviour
  • Techniques for assertiveness
  • Analysing behaviour patterns – self-others using the people mapping and behavioural toolkit

Communication skills workshop

  • Developing communication strategies that work – The 4 Boxes Model
  • Planning communication: starting, maintaining and ending discussion
  • Techniques for involving others
  • Listening skills: theory and practice – open and closed questions, summarising and clarifying
  • Learning to: ‘say no’, handle criticism, express criticism, make requests
  • E-Persuasion and influencing – using IT tools such as email and teleconferencing to persuade and influence from a distance
  • Dealing with difficult customers, colleagues, bosses and staff
  • Managing conflict and aggressive behaviour – dealing with anything from veiled threats to abusive outbursts
  • Techniques for ‘self-projection’
  • Working with non-verbal communication
  • Managing conflict and stressful communication – response vs. reaction
  • Evaluating performance and planning for improvement – follow-up

Recommended trainer

Robert Hersowitz is a highly experienced trainer who has worked extensively with many organisations covering a wide spectrum of professions and disciplines. He has been involved with both private enterprise and the public sector, helping large and small scale organisations to radically improve their managerial effectiveness by helping individuals to acquire, transfer, refine, apply and build new skills and techniques in the workplace.

Robert Hersowitz

Robert Hersowitz has established an international reputation as a management and management development consultant. He has spent the past thirty years designing and delivering programmes and workshops to a wide variety of organisations in Europe, the USA, the Middle East and Africa. His expertise is broadly based, working with middle and senior management in the private and public sector. He has trained and coached over 30,000 managers and executives.
Other assignments include long-standing projects with clients in the airports, industrial gases, information technology, financial services, pharmaceutical industries, govt., military and voluntary sectors.
He is a regular contributor to conferences as a keynote speaker and seminar leader both in the UK and abroad. He has written and published several articles and has contributed to a number of books on themes of Human Resource Development, Virtual Teams and Self Managing Teams for Prentice Hall and HRD Associates

More details

We don't have any currently scheduled dates for this course but we can customise it to your requirements and deliver it on an in-house basis for any number of your staff or colleagues.

See below or contact us to discuss yor requirements.


  • Advocate John Rimmer Limited
  • Affinity Sutton
  • Alliance Pharmacy
  • Anritsu Ltd
  • AXA UK Plc
  • Baxi Heating UK Ltd
  • Bayer plc
  • Beazley Group plc
  • Belron Technical Ltd
  • BG Group plc
  • Bibby Offshore
  • BP Shipping
  • British Nuclear Group
  • Bro Morgannwg NHS
  • BTG International Ltd
  • Care UK
  • CELS Ltd
  • Colt Telecommunications
  • Comic Relief
  • Cooper Parry LLP
  • CyberSource Ltd
  • Derby Hospitals NHS Foundation Trust
  • Dr Julia Piper's Surgery
  • Drax Power Ltd
  • Edexcel
  • Electrical Contractors' Association
  • EPC United Kingdom Plc
  • Falconbury Ltd
  • Farecla Products Ltd
  • Finsbury Orthopaedics
  • Forbo-Nairn Ltd
  • Forest Heath District Council
  • FT Interactive Data (Europe) Ltd
  • GMAC UK plc
  • Grant Thornton UK LLP
  • Grundon Waste Management Ltd
  • Guardian News & Media
  • Harrow Council
  • Honeywell Control Systems Ltd
  • IBC Legal Conferences
  • Intel Corporation (UK) Ltd
  • Interflora British Unit
  • International Financial Data Services
  • ITI Life Sciences
  • Janssen-Cilag Ltd
  • Kingspan Ltd
  • Kraft Foods UK Ltd
  • Life Plus Europe Ltd
  • Local Space Housing Association Ltd
  • London Borough of Richmond upon Thames
  • London Business School
  • Lundbeck Ltd
  • Luton Community Housing
  • Merck Sharp & Dohme Ltd
  • Met Office
  • MFC Global Investment Management
  • Morrison & Foerster (UK) MNP
  • National Museums Liverpool
  • Nestec Ltd
  • Opal Property Group
  • Oxford Fleet Management Ltd
  • Pampered Chef
  • Panasonic Mobile Communications
  • Patheon UK Ltd
  • Plasti-cote
  • Premdor Ltd
  • Pret A Manger
  • Principality Building Society
  • PRO Insurance Solutions Ltd
  • Rawle Gammon & Baker Holdings Ltd
  • Regional Co-ordination Unit
  • Rentokil Initial Plc
  • Royal Bank of Canada (Channel Islands) Ltd
  • Royal Holloway, University of London
  • S Black Ltd
  • Sagicor at Lloyd's Limited 
  • Sanderson Ltd
  • Schmidlin (UK) Ltd
  • Shell International Ltd
  • Sonoco-Alcore
  • South Western Ambulance Service NHS
  • Sovereign Housing Group
  • Steria Ltd
  • T&F Informa Alliances
  • Takeda UK Ltd
  • Tata Steel
  • Telent plc
  • Teva UK Ltd
  • The AA
  • The Vitec Group plc
  • TNS Research International Ltd
  • UCB Celltech
  • VT Group
  • William Grant & Sons Ltd
  • WK Webster & Co


  • Eli Lilly (Suisse) SA
  • F Hoffmann La Roche AG
  • SCOR Services Switzerland AG
  • Single Buoy Moorings Bureau D'Etudes SAM
  • UBS AG


  • APX BV
  • ENG
  • SES New Skies BV
  • Shell


  • Amerosia Interline GmbH
  • Sony Deutschland GmbH
  • SuppreMol GmbH


  • Avnet Europe Comm VA
  • IFAH-Europe


  • Baker Hughes Company Ltd
  • Niger State Development Company


  • Omv Gas Gmbh

Hong Kong

  • Hutchison Port Holdings Ltd




  • Vestascastings Guldsmedshyttan AB

Multiple colleagues?
Talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra BEER
Training expert

+44 (0)20 7749 4749