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Management Forum

Dealing With Difficult People Training Course

During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies. This is an interactive online course consisting of 2 x 90 minute modules.

★★★★★ "Very engaging"

11 June 2024
+ 17 October 2024 »

from £249

Need help?  Enrol or reserve


This half-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.

By the end of the course you will have:

  • Considered why people are difficult
  • Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
  • Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
  • Practised good questioning and listening techniques
  • Developed a plan to cope with your own difficult people

Who should attend?

Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those at any level who are experiencing these problems in the workplace. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.

Enrol or reserve

The Dealing With Difficult People course will cover:

Why are people difficult?

Understanding the reasons helps you to cope

Developing your personal coping plan

Your own attributes – do you have the right approach?

Dealing with the different types of difficult people

  • The domineering group
  • The dictator
  • The bully
  • The my-way menace
  • The put-down pro

Guided role-play

  • Explore some difficult situations identified by attendees

Enrol or reserve

Geoff Marsh

Geoff Marsh is the Managing Director of Dansam Ltd, a training company that began in September 1999. As a trainer and presenter, Geoff has been involved with conferences, seminars and roadshows for organisations such as Air Miles, Regus, Robert Bosch Ltd, Wessex Water, Sun Microsystems, Scottish & Newcastle Breweries, London Underground, Forte Hotels, The Engineering and Physical Sciences Research Councils (EPSRC), The Zoological Society of London, Interserve Project Services Ltd. He has published several books including ‘A Sixty Minute Guide To Powerful Presentations’.

More details

NEW higher discounts for multiple bookings - bring your colleagues to make your training budget go further:

  • 30% off the 2nd delegate*
  • 40% off the 3rd delegate*
  • 50% off the 4th delegate*

Please contact us for pricing if you are interested in booking 5 or more delegates

11 June 2024

Live online

13:30-17:00 UK (London) (UTC+01)
14:30-18:00 Paris (UTC+02)
08:30-12:00 New York (UTC-04)
Course code 13619

  • GBP 299
  • EUR 429
  • USD 489

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Not ready to book yet?

for 7 days, no obligation

17 October 2024

Live online

09:30-13:00 UK (London) (UTC+01)
10:30-14:00 Paris (UTC+02)
04:30-08:00 New York (UTC-04)
Course code 13946

  • GBP 249 299
  • EUR 359 429
  • USD 411 489

Until 12 Sep

View basket 

Not ready to book yet?

for 7 days, no obligation

* Early booking discounts may not be combined with other discounts or offers. As such, the discounts for 2nd/3rd/4th delegates are based on the full price; and apply only when booking multiple delegates on the same date.

Reviews of IPI's Dealing With Difficult People training course

Very engaging

Jul 4 2022

Nicola Paxman
Recruitment and Development Manager, Local Care Direct Ltd

Oct 20 2022

All interesting

Maria Giulia Alfieri
Business Contract Manager, Helsinn Healthcare SA

Jul 4 2022

Good course that I think anybody that manage people should follow and be aware of.

Lorenzo Bianco
Consultant Civil Engineer - Hydrotechnical, SRK Consulting (UK) Limited

Oct 20 2022

Amazing, nice to follow and good speaker to follow

Mariangela Caretto
GLOBAL RA MANAGER, Angelini Pharma

Oct 20 2022

Geoff is a good presenter. I now know how to behave better in some situations, both privately and professionally. It takes practice, but geoff has shown us the way. It was exciting and not boring for a second. This was the first course I attended with geoff, but definitely not the last.

Lisa Krause
Junior Supply Chain Manager, Cheplapharm

Oct 29 2021

Geoff is an excellent trainer who is able to adapt to his audience and is very knowledgeable...Excellent webinar - highly recommended

Samantha Archer
Head of Department, Care First Training

Apr 11 2018

the content, speed of content, and Geoff were great

Nick Jones
Associate Director , GW Pharmaceuticals

Apr 11 2018

Great course, provides a lot of food for thought

Melissa Pollard
In-house Events Coordinator , Falconbury Ltd

Apr 11 2018

I felt the course was good, I did feel that role play may have been beneficial during this day as it allows individuals to see the difference before and after. That aside I think the course was delivered well.

Shelle Easton
Intradco Brokerage Assistant, Intradco

Feb 27 2017

Effective and engaging

Raffaella Focosi-Snyman
Pharmacovigilance HSO, Veterinary Medicines Directorate

Oct 5 2016

Excellent in every aspect, I have recommended the course to my colleagues

Sarah Taylor
Associate, Poppleston Allen

United Kingdom

  • Abbott Laboratories Ltd
  • AeroThermal
  • AKOS Limited
  • Alcon-Novartis
  • Allergan UK Limited
  • Alpha-Plus Medical Communications Ltd
  • Animal Health and Veterinary Laboratories Agency
  • Ansell (UK) Limited
  • ARM Holdings Plc
  • Bayer Healthcare
  • Benchmark Vaccines Ltd
  • Biogen IDEC Ltd
  • Brighton & Hove City Council
  • Care First Training
  • Caxtons
  • Celgene Europe Ltd
  • Cephalon (UK) Limited
  • Chesapeake Pharmaceutical & Healthcare Packaging
  • Colorcon Ltd
  • Covance
  • CSL Behring
  • Daiichi Sankyo Development Ltd
  • Depuy CMW
  • Diamond Resorts (Europe) Ltd
  • Dr. F. Podczeck
  • Eisai Ltd
  • Eli Lilly & Company Ltd
  • Ensors Accountants LLP
  • Falconbury Ltd
  • Fold Hill Foods Ltd
  • Genesis Pharmaceuticals
  • Gilead Sciences Ltd
  • GlaxoSmithKline
  • GW Pharmaceuticals
  • Hemsley Fraser Group Ltd
  • Highfield Communication Consultancy Ltd
  • Intersystems Europe
  • Intradco
  • Ipsen Biopharm Ltd
  • Johnson & Johnson Consumer Services EAME Ltd
  • Kowa Research Europe Ltd
  • Kyowa Hakko Kirin UK Limited
  • Kyowa Kirin
  • LB Training and Development Ltd
  • LifeCell EMEA Limited
  • Lifescan Scotland Ltd
  • Lionel Hitchen ltd
  • Local Care Direct
  • Local Care Direct Ltd
  • Management Forum Ltd
  • Medicines and Healthcare Products Regulatory Agency (MHRA)
  • Merck
  • Merck Pharmaceuticals Limited
  • MHRA
  • Mitsubishi Pharma Europe Ltd
  • MMD GPHC Ltd
  • Mundipharma Research Ltd
  • Nutricia
  • Nutricia Ltd
  • Nycomed UK Limited
  • P&G
  • Peak Regulatory Ltd
  • Pfizer
  • Poppleston Allen
  • Procter & Gamble Technical Centres Ltd
  • ProStrakan
  • Prostrakan Group Ltd
  • QuintilesIMS
  • Sanofi
  • SAS Global Communications Ltd
  • Seetec Business Technology Centre (SBTC)
  • Sela Medical Ltd
  • Shire Pharmaceutical Ltd
  • Smiths Medical International Ltd
  • Sovereign Health Care
  • SPD Development Company Ltd
  • SRK Consulting (UK) Limited
  • SRK Consulting (UK) Ltd
  • St Stephens's AIDS Trust
  • Summit Medical Ltd
  • Syngenta
  • Syngenta Limited
  • Takeda Development Centre Europe Ltd
  • Teva UK Limited
  • Tissue Science Laboratories plc
  • UCB Celltech
  • UCL Consultants Ltd
  • Unilever plc
  • Uniper Technologies Limited
  • United Therapeutics Europe Ltd
  • University of Surrey
  • Vectura Group plc
  • Veterinary Medicines Directorate
  • Warner Chilcott UK Ltd
  • Winthrop Pharmaceuticals UK Ltd
  • Wrafton Laboratories Ltd, t/a Perrigo
  • Wyeth Pharmaceuticals
  • Wyeth Pharmaceuticals UK


  • Actelion Pharmaceutical Ltd
  • Actelion Pharmaceuticals Ltd
  • BASF Schweiz AG
  • Celgene
  • CTC Clinical Trial Consulting AG
  • DNDi
  • F. Hoffmann-La Roche Ltd
  • Helsinn Healthcare SA
  • IBSA, Institut Biochimique SA
  • Novartis International AG
  • Novartis Vaccines & Diagnostics AG
  • Synthes GmbH
  • Vitol


  • Abbott Products GmbH
  • Bayer Pharma AG
  • Boehringer Ingelheim Vetmedica GmbH
  • Cheplapharm
  • Cheplapharm Arzneimittel
  • Edwards Lifesciences Services GmbH
  • European Patent Office
  • KWS Services Deutschland GmbH
  • Merck KGaA
  • Sap Ag


  • Boehringer Ingelheim France
  • IPSEN Pharma
  • Pierre Fabre Medicament
  • Sanofi Synthelabo Groupe
  • Science Union SA
  • Servier Monde


  • Boehringer Ingelheim Ireland Ltd
  • Novartis Ireland Ltd
  • Pfizer Limited
  • RTE
  • Stafford-Miller (Ireland) Ltd


  • Astellas BV
  • Biotop Medical
  • European Patent Office
  • Genzyme
  • Genzyme Europe BV
  • Intervet International BV MSD Animal Health


  • Abbott Vascular International BVBA
  • Genae Associates NV
  • Total Research & Technology Feluy SA
  • UCB Pharma SA


  • Coloplast A S
  • Coloplast A/S
  • Ferring Pharmaceuticals A/S
  • Novo Nordisk A/S


  • Elanco Animal Health
  • MED-EL Elektromedizinische Geräte GmbH
  • MED-EL Medical Electronics


  • Seppo Laine Oy


  • Ceva-Phylaxia Zrt.


  • Angelini Pharma




  • Angelini Farmaceutica LDA


  • Laboratorios Leti SL

Enrol or reserve

Run Dealing With Difficult People Live online for your team

1 day

Typical duration

Pricing from:

  • GBP 350
  • Per attendee, based on 10 attendees
  • Course tailored to your requirements
  • At your choice of location, or online


We can customise this course to your requirements and deliver it on an in-house basis for any number of your staff or colleagues.

Contact our in-house training experts Aleksandra Beer and Yesim Nurko to discuss your requirements:

Multiple colleagues? See above for details of our discounts for 2, 3, or 4 delegates. For more, talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra Beer

Aleksandra BEER
Training expert

Yesim Nurko

Training expert

+44 (0)20 7749 4749