Presented by
Management Forum
During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies. This is an interactive online course consisting of 2 x 90 minute modules.
★★★★★ "Very engaging"
28 July 2023
+ 19 October 2023
from £249
This half-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.
By the end of the course you will have:
Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those at any level who are experiencing these problems in the workplace. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.
Geoff Marsh is the Managing Director of Dansam Ltd, a training company that began in September 1999. As a trainer and presenter, Geoff has been involved with conferences, seminars and roadshows for organisations such as Air Miles, Regus, Robert Bosch Ltd, Wessex Water, Sun Microsystems, Scottish & Newcastle Breweries, London Underground, Forte Hotels, The Engineering and Physical Sciences Research Councils (EPSRC), The Zoological Society Of London, Interserve Project Services Ltd, He has published several books including ‘A Sixty Minute Guide To Powerful Presentations’.
NEW higher discounts for multiple bookings - bring your colleagues to make your training budget go further:
Please contact us for pricing if you are interested in booking 5 or more delegates
28 July 2023
Live online
13:30-17:00 UK (London) (UTC+01)
14:30-18:00 Paris (UTC+02)
08:30-12:00 New York (UTC-04)
Course code 12674
Until 23 Jun
Not ready to book yet?
for 7 days, no obligation
19 October 2023
Live online
13:30-17:00 UK (London) (UTC+01)
14:30-18:00 Paris (UTC+02)
08:30-12:00 New York (UTC-04)
Course code 12388
Until 14 Sep
Not ready to book yet?
for 7 days, no obligation
* Early booking discounts may not be combined with other discounts or offers. As such, the discounts for 2nd/3rd/4th delegates are based on the full price.
Very engaging
Jul 4 2022
Nicola Paxman
Recruitment and Development Manager, Local Care Direct Ltd
Oct 20 2022
All interesting
Maria Giulia Alfieri
Business Contract Manager, Helsinn Healthcare SA
Jul 4 2022
Good course that I think anybody that manage people should follow and be aware of.
Lorenzo Bianco
Consultant Civil Engineer - Hydrotechnical, SRK Consulting (UK) Limited
Oct 20 2022
Amazing, nice to follow and good speaker to follow
Mariangela Caretto
GLOBAL RA MANAGER, Angelini Pharma
Oct 20 2022
Geoff is a good presenter. I now know how to behave better in some situations, both privately and professionally. It takes practice, but geoff has shown us the way. It was exciting and not boring for a second. This was the first course I attended with geoff, but definitely not the last.
Lisa Krause
Junior Supply Chain Manager, Cheplapharm
Oct 29 2021
Geoff is an excellent trainer who is able to adapt to his audience and is very knowledgeable...Excellent webinar - highly recommended
Samantha Archer
Head of Department, Care First Training
Apr 11 2018
the content, speed of content, and Geoff were great
Nick Jones
Associate Director , GW Pharmaceuticals
Apr 11 2018
Great course, provides a lot of food for thought
Melissa Pollard
In-house Events Coordinator , Falconbury Ltd
Apr 11 2018
I felt the course was good, I did feel that role play may have been beneficial during this day as it allows individuals to see the difference before and after. That aside I think the course was delivered well.
Shelle Easton
Intradco Brokerage Assistant, Intradco
Feb 27 2017
Effective and engaging
Raffaella Focosi-Snyman
Pharmacovigilance HSO, Veterinary Medicines Directorate
Oct 5 2016
Excellent in every aspect, I have recommended the course to my colleagues
Sarah Taylor
Associate, Poppleston Allen
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1 day
Typical duration
Pricing from:
We can customise this course to your requirements and deliver it on an in-house basis for any number of your staff or colleagues.
Contact our in-house training experts Aleksandra Beer and Yesim Nurko to discuss your requirements:
Multiple colleagues? See above for details of our discounts for 2, 3, or 4 delegates. For more, talk to one of our training experts to discuss how to: