Presented by
Management Forum

Dealing With Difficult People

During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies. This is an interactive online course consisting of 2 x 90 minute modules.

29 Oct 2021 + 2 more dates

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  • Format: Live online
  • CPD: 3 hours for your records
  • Certificate of completion

Overview

This half-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.

By the end of the course you will have:

  • Considered why people are difficult
  • Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
  • Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
  • Practised good questioning and listening techniques
  • Developed a plan to cope with your own difficult people

Who should attend?

Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those at any level who are experiencing these problems in the workplace. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.

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The Dealing With Difficult People course will cover:

Module 1 - Introduction & coping

  • Welcome and introduction
  • Why are people difficult?
  • Understanding the reasons helps you to cope
  • Developing your personal coping plan
  • Your own attributes – do you have the right approach?

Module 2 - Dealing with the different types of difficult people

  • The domineering group
  • The dictator
  • The bully
  • The my-way menace
  • The put-down pro
  • Guided role-play – explore some difficult situations identified by attendees
  • Final discussion session

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Geoff Marsh

Geoff has been an international trainer, coach and presenter for more than three decades.  He began as a presenter on the Lloyds Bank customer first events in 1986. As a trainer and presenter he has been involved with management training for organisations across the globe including delivering courses in Hong Kong, Singapore, USA, Dubai and many others. He has published several books including A Sixty Minute Guide To Powerful Presentations. He is a full member of the actor’s union Equity and has been a professional performer on stage, television and radio.

More details

Book Dealing With Difficult People Live online training

29 Oct 2021

Live online

09:30-13:00 UK (London) (UTC+01)
10:30-14:00 Paris (UTC+02)
04:30-08:00 New York (UTC-04)
Course code 11198

  • GBP 249
  • EUR 365
  • USD 415

In your basket 

6 Apr 2022

Live online

09:30-13:00 UK (London) (UTC+01)
10:30-14:00 Paris (UTC+02)
04:30-08:00 New York (UTC-04)
Course code 11597

  • GBP 199 249
  • EUR 295 365
  • USD 337 415

Until 02 Mar

In your basket 

20 Oct 2022

Live online

09:30-13:00 UK (London) (UTC+01)
10:30-14:00 Paris (UTC+02)
04:30-08:00 New York (UTC-04)
Course code 11744

  • GBP 199 249
  • EUR 295 365
  • USD 337 415

Until 15 Sep

In your basket 

Reviews of IPI's Dealing With Difficult People training course


the content, speed of content, and Geoff were great

Apr 11 2018

Nick Jones
Associate Director , GW Pharmaceuticals

Apr 11 2018

Great course, provides a lot of food for thought

Melissa Pollard
In-house Events Coordinator , Falconbury Ltd

Apr 11 2018

I felt the course was good, I did feel that role play may have been beneficial during this day as it allows individuals to see the difference before and after. That aside I think the course was delivered well.

Shelle Easton
Intradco Brokerage Assistant, Intradco

Feb 27 2017

Effective and engaging

Raffaella Focosi-Snyman
Pharmacovigilance HSO, Veterinary Medicines Directorate

Oct 5 2016

Excellent in every aspect, I have recommended the course to my colleagues

Sarah Taylor
Associate, Poppleston Allen

UK

  • Abbott Laboratories Ltd
  • ACAMBIS PLC
  • AeroThermal
  • AGILENT TECHNOLOGIES
  • AKOS Limited
  • Alcon-Novartis
  • Allergan UK Limited
  • Alpha-Plus Medical Communications Ltd
  • AMARIN NEUROSCIENCE LTD
  • Animal Health and Veterinary Laboratories Agency
  • Ansell (UK) Limited
  • ARM Holdings Plc
  • Bayer Healthcare
  • Benchmark Vaccines Ltd
  • Biogen IDEC Ltd
  • Brighton & Hove City Council
  • Care First Training
  • Celgene Europe Ltd
  • Cephalon (UK) Limited
  • Chesapeake Pharmaceutical & Healthcare Packaging
  • CHIRON BIOPHARMACEUTICALS
  • Colorcon Ltd
  • Covance
  • CSL Behring
  • CV THERAPEUTICS EUROPE LTD
  • Daiichi Sankyo Development Ltd
  • Depuy CMW
  • Dr. F. Podczeck
  • Eisai Ltd
  • Eli Lilly & Company Ltd
  • Falconbury Ltd
  • Genesis Pharmaceuticals
  • Gilead Sciences Ltd
  • GlaxoSmithKline
  • GW Pharmaceuticals
  • Highfield Communication Consultancy Ltd
  • HILLINGDON HOSPITAL
  • Intersystems Europe
  • Intradco
  • Ipsen Biopharm Ltd
  • Johnson & Johnson Consumer Services EAME Ltd
  • Kowa Research Europe Ltd
  • Kyowa Hakko Kirin UK Limited
  • Kyowa Kirin
  • LB Training and Development Ltd
  • LifeCell EMEA Limited
  • Lifescan Scotland Ltd
  • Management Forum Ltd
  • Medicines and Healthcare Products Regulatory Agency (MHRA)
  • Merck
  • Merck Pharmaceuticals Limited
  • MHRA
  • Mitsubishi Pharma Europe Ltd
  • MMD GPHC Ltd
  • Mundipharma Research Ltd
  • NORTHWICK PARK HOSPITAL
  • Nutricia
  • Nutricia Ltd
  • Nycomed UK Limited
  • P&G
  • Peak Regulatory Ltd
  • Pfizer
  • PFIZER GLOBAL R&D
  • Poppleston Allen
  • Procter & Gamble Technical Centres Ltd
  • ProStrakan
  • Prostrakan Group Ltd
  • QuintilesIMS
  • Sanofi
  • SAS Global Communications Ltd
  • Sela Medical Ltd
  • Shire Pharmaceutical Ltd
  • Smiths Medical International Ltd
  • Sovereign Health Care
  • St Stephens's AIDS Trust
  • Summit Medical Ltd
  • Syngenta
  • Syngenta Limited
  • Takeda Development Centre Europe Ltd
  • Teva UK Limited
  • Tissue Science Laboratories plc
  • UCB Celltech
  • UCL Consultants Ltd
  • Unilever plc
  • United Therapeutics Europe Ltd
  • UNIVERSITY OF GLASGOW
  • University of Surrey
  • Vectura Group plc
  • Veterinary Medicines Directorate
  • Warner Chilcott UK Ltd
  • Winthrop Pharmaceuticals UK Ltd
  • Wrafton Laboratories Ltd, t/a Perrigo
  • Wyeth Pharmaceuticals
  • Wyeth Pharmaceuticals UK

Switzerland

  • Actelion Pharmaceutical Ltd
  • Actelion Pharmaceuticals Ltd
  • BASF Schweiz AG
  • Celgene
  • CTC Clinical Trial Consulting AG
  • DNDi
  • F. Hoffmann-La Roche Ltd
  • IBSA, Institut Biochimique SA
  • Novartis International AG
  • NOVARTIS PHARMA AG
  • Novartis Vaccines & Diagnostics AG
  • ROCHE CTC
  • Synthes GmbH

Germany

  • A. E. TIEFENBACHER
  • Abbott Products GmbH
  • Bayer Pharma AG
  • Boehringer Ingelheim Vetmedica GmbH
  • Edwards Lifesciences Services GmbH
  • European Patent Office
  • KWS Services Deutschland GmbH
  • Merck KGaA
  • Sap Ag

France

  • Boehringer Ingelheim France
  • IPSEN Pharma
  • PFIZER GLOBAL R & D
  • Pierre Fabre Medicament
  • Sanofi Synthelabo Groupe
  • Science Union SA

Ireland

  • Boehringer Ingelheim Ireland Ltd
  • ENTERPRISE IRELAND
  • Novartis Ireland Ltd
  • Pfizer Limited
  • RTE
  • Stafford-Miller (Ireland) Ltd

Netherlands

  • Astellas BV
  • Biotop Medical
  • European Patent Office
  • Genzyme
  • Genzyme Europe BV
  • Intervet International BV MSD Animal Health

Belgium

  • Abbott Vascular International BVBA
  • Genae Associates NV
  • N.V. ETEX SERVICES
  • Total Research & Technology Feluy SA
  • UCB Pharma SA

Denmark

  • Coloplast A S
  • Coloplast A/S
  • Ferring Pharmaceuticals A/S
  • Novo Nordisk A/S

Austria

  • Elanco Animal Health
  • MED-EL Elektromedizinische Geräte GmbH
  • MED-EL Medical Electronics

Finland

  • Seppo Laine Oy

Hungary

  • Ceva-Phylaxia Zrt.

Lithuania

  • UAB GLAXOSMITHKLINE LIETUVA

Portugal

  • Angelini Farmaceutica LDA

Spain

  • Laboratorios Leti SL

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Multiple colleagues?
Talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra BEER
Training expert

+44 (0)20 7749 4749

inhouse@ipi.academy