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Designing and Implementing Competency Based Frameworks

A highly practical two-day programme to help you make the most of competency frameworks – an essential part of the toolkit for all HR professionals

Find out more

  • Format: Bespoke training

Course Overview

What this In-house programme can do for your team

Competencies are now part of the standard toolkit for all HR professionals, but many organisations could be deriving far more benefit from them. If you don’t yet have a competency-based framework up and running in your organisation or if you want to extend its use – or if you simply want to benchmark your framework against current best practice – this programme is for you.

It will help you:

  • Promote the concept throughout your organisation
  • Design the most appropriate framework for your organisation
  • Define competency evidence
  • Implement the framework
  • Integrate it with other HR processes
  • Assess competence
  • Apply the results to TNA
  • Use competency evidence for organisational review and audit

Who is this programme for?

  • HR Directors and Managers, Operational Managers and officers
  • Learning and development specialists
  • Recruitment specialists
  • Internal HR/personnel consultants who are developing their role

The programme is equally applicable to private and public sector organisations.


1. Introduction

  • What are competencies?
  • What they are intended to do
  • Why the competency approach is needed
  • Case studies
  • Reviewing existing approaches
  • Benefits for all concerned
  • Defining organisational competencies in line with business goals

2. Designing competency-based frameworks

  • Job evaluation
  • Sampling
  • Job families
  • Legal considerations

3. Converting the ‘what’ from job descriptions into the ‘how’ of competency frameworks

  • Examining successful skills
  • Attitudes
  • Behaviours
  • Aptitudes

4. Defining competency evidence

  • Customising generic competencies with localised application
  • Seeking measurable examples
  • Agreeing organisation norms
  • Reaching management standards and consensus

5. Putting competency frameworks to use

  • Launching the project
  • Securing employee buy-in
  • Reviewing progress
  • Automating the collection and measurement process

6. Integrating with other HR processes

  • Recruiting
  • Appraising
  • Identifying potential
  • Developing individuals
  • Correcting performance

7. Assessing competence

  • Observation and feedback
  • 180º and 360º feedback

8. Competency evaluation for training needs analysis

  • Analysing collective results
  • Identifying current weaknesses and future potential competency gaps

9. Using competency evidence for organisational review and audit

  • Reporting results
  • Linking business goals and objectives to competency development

Jocelyn Hughes

Jocelyn Hughes is a recognised expert in HR management and personal development, having worked in training and personal development since the early 1980s. A strong advocate of training for a reason, she has a practical approach to training which aims to provide participants and organisations with readily useful content, transferable to the workplace. Having enjoyed a successful career in training management, she began working as a freelance consultant in 1998, working with major blue chip organisations across the UK and internationally. Jocelyn is widely respected for her experience and expertise. She is a qualified NLP practitioner and is a published author of ‘Contact Centre Management’ with Echelon Publishing.

More details

Run Designing and Implementing Competency Based Frameworks Bespoke training for your team

3 days

Typical duration

Pricing from:

  • GBP 1,200
  • Per attendee
  • Course tailored to your requirements
  • At your choice of location, or online


We don't have any currently scheduled dates for this course but we can customise it to your requirements and deliver it on an in-house basis for any number of your staff or colleagues.

Contact our in-house training expert Aleksandra Beer to discuss your requirements:

Multiple colleagues?
Talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra BEER
Training expert

+44 (0)20 7749 4749