Presented by

Managing with Competencies

A workshop for HR, recruitment & line managers seeking further understanding of the core competencies required within the workplace.

Find out more

  • Format: Bespoke training

Course Overview

This 2-day programme is designed to enable managers to define aspects of knowledge, skills and behaviours required to be successful in their organization and to identify the evidence present with competent staff. The knowledge and understanding of competencies will enable delegates attending to clearly identify, define and communicate the expectations to others for peak performance.

Workshop Style

This highly participative two-day programme focuses the participants on the knowledge skills and behaviours required to be effective in the people they have line management responsibility for and to set clear standards and expectations. Using practical exercises throughout the delegates experience the benefits of competencies, evidence, measurement tools and structured feedback.

Benefits of this seminar

Through a combination of lecture, exercises and case studies, you will learn how to:

  • Identify the requirements of the roles you seek to recruit
  • Understand the standards expected by staff in your teams
  • Define appropriate evidence indicators
  • Produce high quality objectives encompassing knowledge, skills and behavioural standards
  • Evaluate levels of competence within your team members
  • Conduct performance reviews utilising competency-based evidence

Who should attend?

This programme is intended primarily for Line Management, Team Leaders and Supervisors and HR.

Programme - Day 1

Introduction & Agenda

  • Workshop Objectives and Logistics
  • Current experiences (Delegate introductions)
  • What are competencies? (Lecture Input with small discussion group activity)
  • What they are intended to do
  • Why the competency approach is needed
  • Case studies
  • Reviewing existing approaches
  • Benefits for all concerned
  • Defining organisational competencies in line with business goals

Converting the “What” from Job Descriptions into the “How” of competence

(Case Study Exercises)
  • Examining successful skills
  • Setting minimum knowledge standards
  • Defining Attitudes
  • Modelling Behaviours
  • Identifying Aptitudes

Defining competency evidence (Group discussion to review existing systems)

  • Customising generic competencies with localised application
  • Seeking measurable examples
  • Agreeing organisation norms
  • Reaching management standards and consensus

Putting competencies to use (Brief Input with practical delegate exercises)

  • Selection
  • Training Needs
  • Promotion/Succession Plans
  • Talent management
  • Performance Improvement
  • Salary and Grading

Applying competencies (Case study activities applying competencies to the six situations explored before break)

  • Questions for use in interviewing
  • Converting competency gaps into training needs and solutions
  • Differentiating levels of competence to identify promotion candidates
  • Developing talent by introducing additional competencies
  • Setting targets for improvement in competence
  • Reviewing performance across an organisation

Programme - Day 2

Putting competencies to work (Lecture Input with small group discussion activity)

  • Communicating the vision
  • Setting expectations
  • Getting Buy-In
  • Identifying training needs

Communicating the Vision (Input followed by presentations)

  • Group activity to discuss the ways in which to introduce competencies within a team or department
  • Brief presentations announcing the use and personal benefits of competencies to their teams

Setting Expectations & Objectives (Practical Exercises)

  • Performance Management Scenarios used to explore the expected performance levels of employees using competencies
  • Delegates work on identifying areas of need for development or improvement
  • Setting SMART competency based objectives
  • Role-play scenarios to communicate expectations

Getting Buy-In (Lecture Input followed by role-play)

  • Considering resistance and objections
  • Mock interviews in teams with observation and feedback
  • Handling dissention and appeals

Identifying Training Needs (Lecture Input followed by group activity to define solutions)

  • Providing knowledge competence
  • Building skills competence
  • Coaching behavioural competence
  • Producing development plans

Evaluating results (Lecture and Discussion with Group Input)

  • Evaluating Methods
  • Performance Review
  • Reporting stats and anecdotal feedback

Jocelyn Hughes

Jocelyn Hughes is a recognised expert in HR management and personal development, having worked in training and personal development since the early 1980s. A strong advocate of training for a reason, she has a practical approach to training which aims to provide participants and organisations with readily useful content, transferable to the workplace. Having enjoyed a successful career in training management, she began working as a freelance consultant in 1998, working with major blue chip organisations across the UK and internationally. Jocelyn is widely respected for her experience and expertise. She is a qualified NLP practitioner and is a published author of ‘Contact Centre Management’ with Echelon Publishing.

More details

Run Managing with Competencies Bespoke training for your team

2 days

Typical duration

Pricing from:

  • GBP 800
  • Per attendee
  • Course tailored to your requirements
  • At your choice of location, or online


We don't have any currently scheduled dates for this course but we can customise it to your requirements and deliver it on an in-house basis for any number of your staff or colleagues.

Contact our in-house training expert Aleksandra Beer to discuss your requirements:

Multiple colleagues?
Talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra BEER
Training expert

+44 (0)20 7749 4749