A compehensive guide by an expert salesman to using the telephone in business, including the most effective techniques for customer service, selling, prospecting and credit control.
The telephone is a very important tool for business, particularly in the fields of customer service, selling, prospecting and credit control. This book contains everything you will ever need to know about using the telephone in business to the best advantage.
Section 1: Telephone tactics for customer satisfaction
Section 2: Gaining appointments by telephone
Graham Roberts-Phelps, Training Director of 80/20 Training Ltd, is an experienced professional business trainer and consultant, with business and management experience gained in a range of industries. He has been designing and presenting business, sales and customer service training programmes and presentations for many years.
ISBN 978 185418177 0
at Amazon UK