How to build and develop a successful team by motivating, empowering and leading people. Based on in-depth experience of developing people and initiating change within many organisations, Mark Thomas provides a shrewd, practical guide to mastering the essential techniques of people management.
In a time of rapid change and intense competition the greatest resource for any business is its people. This book explains how to build and develop a successful team by motivating, empowering and leading people. Based on in-depth experience of developing people and initiating change within many organisations, Mark Thomas provides a practical guide to mastering the essential techniques of people management.
‘There are books on managing people by the truckload, but little specifically for the first time manager. The whole range of management knowledge, theory and practice is contained in this easily absorbed text.’
Business Executive, Autumn 2006
‘Mastering People Management is not a passive read. Questions, tick-boxes and action plans encourage engagement with the content to get immediate results. Somehow the jargon makes sense and the positive, competent tone of the author gives the reader confidence in the ideas it espouses.’
‘This book is aimed at new managers and those wanting to evolve and keep up with the fast moving global economy. With the stamina and brainpower required to read it, the book really is a case of survival of the fittest.’
Catherine Gibbs, Accounting Technician
CHAPTER ONE: What is Management?
CHAPTER TWO: Mastering Yourself
CHAPTER THREE: Mastering Performance Management
CHAPTER FOUR: Mastering Face-to-Face Communications
CHAPTER FIVE: Mastering Role Reviews and Coaching Techniques
CHAPTER SIX: Mastering Poor Performers
CHAPTER SEVEN: Mastering Team Management
CHAPTER EIGHT: Mastering Time Management
CHAPTER NINE: Mastering Meetings
CHAPTER TEN: Mastering the Skills of Assertion
CHAPTER ELEVEN: Summary and Checklists
Mark Thomas is a successful international business consultant who has worked with some of the world’s major businesses in the fields of strategy, change management, human resources and individual executive development. He is a highly experienced speaker and business presenter who has worked in over 40 different countries around the world. As a consultant he has successfully sold major consulting projects and development initiatives. In addition to his consulting work Mark has authored several books on his key specialist people skills areas.