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Skills of the High Achieving Manager

This powerful introduction to management will enable your new managers to accelerate their learning and will provide them with an excellent grounding in the skills fundamental to being a successful manager.

Find out more

  • Format: Bespoke training
  • CPD: 12 hours for your records (depending on your requirements)
  • Certificate of completion

In-house training services and consultancy

Management made easy in two interactive and enjoyable days

The manager’s role in contemporary organisations involves practical skill sets that enable managers to deliver work to a high standard in-line with the organisation’s vision and strategy. In this two-day In-house programme, Jocelyn Hughes focuses on the key skills, tips, techniques and tools that are needed to achieve this.

The programme emphasises the practical steps that managers need to take in order to achieve success and improve performance. As managers they need to get-to-grips with business and strategic planning, influence colleagues outside of the team, monitor and evaluate staff performance, and learn effective communication and leadership skills.

This programme provides the team with an excellent grounding in the skills fundamental to being a successful manager. This powerful high achieving manager programme will enable you to accelerate your learning and become a successful manager.

Why this *In-house course is essential for managers development*

They will learn how to:

  • Develop a suitable management/leadership style to win support and dedication from colleagues
  • Learn to set SMART objectives and take firm steps to becoming a successful manager
  • Build a positive self-image and become a more professional manager
  • Apply performance management techniques that will develop and motivate staff
  • Create an inspiring environment to coach and develop inexperienced team members
  • Influence and persuade others assertively by developing effective communication skills
  • Manage conflict and deal effectively with difficult people

Sample programme

Each day combines interactive exercises and role play scenarios with trainer led learning to ensure key skills are developed under the guidance of the expert presenter.

Welcome, aims and introduction

The role of the manager/leader

  • Leading and managing in today’s organisations
  • Skills and competencies
  • Accessing leadership styles and the impact of these styles
  • Understanding yourself, team and others
  • Practical tools for adapting your style
  • Managing upwards as well as managing your team

Decision-making and problem solving

  • Studying how decisions are made
  • Facilitating the key decisions
  • Using a decision-making tool
  • Involving others in decision-making
  • Evaluating and improving your problem solving approach

Planning and organising

  • Setting objectives
  • Delivering actionable results
  • Applying techniques for effective time management
  • Developing SMART objectives
  • Managing your time more effectively

Managing change

  • Personality types and managing change
  • Managing change in ourselves and others
  • Leading through transition and modifying your leadership style to suit the situation

Clear and assertive communication

  • Developing clear communication skills
  • Using assertive language in your communications
  • Listening, reflecting and clarifying techniques
  • Acknowledging the role of tone and body language
  • Looking at approaches to communication
  • Mission strategy and performance objectives – how do we communicate this effectively

Performance management and motivation

  • Viewing your motivation and that of your team – A self-assessment
  • Why people do what they do – understanding human nature
  • Key theories of motivation
  • Using performance management objectives in the performance appraisal
  • Objectives of an interactive performance appraisal session
  • Recognising the use of coaching and mentoring in improving employee performance
  • Challenging staff or challenging situations – working with either or both!
  • The art of giving feedback and soliciting feedback from others
  • Understanding the role of the manager in dealing with staff conflict
  • Dealing with staff issues such as lateness, conflict


  • Exploring the key skills of delegation
  • Key tasks for delegation
    • Evaluation
    • Identification
    • Action
  • Your assessment of your delegation skills

Action planning and close of course

Recommended trainer

Jocelyn Hughes is a recognised expert in management training and personal development, having worked in training and personal development since the early 1980’s within blue chip organisations. A strong advocate of training for a reason, she has a practical approach to management training which aims to provide participants and organisations with readily useful content, transferable to the workplace. Having enjoyed a successful career in training management, she began working as a freelance consultant in 1998. Working with major blue chip organisations across the UK and internationally, Jocelyn is widely respected for her experience and expertise. Jocelyn is a qualified NLP practitioner and continues to deliver programmes to a wide range of clients.

Annie Zlotnick

More details

Run Skills of the High Achieving Manager Bespoke training for your team

2 days

Typical duration

Pricing from:

  • GBP 800
  • Per attendee
  • Course tailored to your requirements
  • At your choice of location, or online


We don't have any currently scheduled dates for this course but we can customise it to your requirements and deliver it on an in-house basis for any number of your staff or colleagues.

Contact our in-house training expert Aleksandra Beer to discuss your requirements:

Reviews of IPI's Skills of the High Achieving Manager training course


Mar 5 2014

Louise Hitchcock
Customer Service Executive, Falconbury

Mar 5 2014

The course was an excellent opportunity to review and improve my management style

Dee Kemp
Director, TOPAZ Social Work Community Interest Company

Mar 5 2014

Really enjoyed the course and feel that I have learned valuable insight

Mandy Gorse
Pre-Contracts Manager, CA Blackwell Contracts Ltd

Mar 5 2014

I enjoyed the challenge and have created a vast list of things to consider before rolling out training to others

Guy Pugh
Commercial Director, CA Blackwell Contracts Ltd

Oct 22 2013

It was great and I am thinking of following another course

Adis Canic
Supervisor Information Management, UniQure

Oct 22 2013

Very informative and enjoyable course. Particularly liked the speakers, style of presentation.

Gareth Hughes
Service Contracts Manager, Eagleburgmann Industries UK LP

Oct 22 2013

Enjoyable, informative, clear.

Anthony Parry
Sales Director, Eagleburgmann Industries UK LP

Oct 22 2013

Excellent speaker using examples, stories and humour to explain a point. Good mix of tools kept my interest throughout.

Esther Linton
Occupational Therapist, TOPAZ Social Work Community Interest Company

Oct 22 2013

I found Annie's presentations very interesting. I found useful the realistic examples used. I also found the references made to books, internet - very useful.

Patrice Fennell
Social Worker, TOPAZ Social Work Community Interest Company


  • Aroq Ltd
  • CA Blackwell Contracts Ltd
  • Camvac Ltd
  • Cooper Tire & Rubber Co Europe Ltd
  • Eagleburgmann Industries UK LP
  • Falconbury
  • Harley-Davidson Europe Ltd
  • Harrods Aviation Ltd
  • MAM UK Ltd
  • TOPAZ Social Work Community Interest Company
  • UK Payments


  • European Central Bank


  • UniQure


  • Amadeus IT Group SA


  • ITF Suisse

Multiple colleagues?
Talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra BEER
Training expert

+44 (0)20 7749 4749