Managing Human Error: A Strategic Approach for Pharmaceutical Managers In-house Training

Course overview

Managers in all sectors, including pharmaceutical, are facing a major challenge - the issue of human error. It's crucial that this risk is fully understood and carefully managed in today’s commercial environment.

It’s a common myth that error is just ‘one of those things’, that it’s part of human behaviour and there’s simply nothing you can do about it. There’s actually a lot you can do both to reduce the incidents of human error and to minimise the effects of those errors that do happen.

It is commonly accepted that human error can contribute to product deviations, quality faults and even costly recalls. That might seem straightforward - but is human error the root cause, or merely a symptom of deeper process and system failures? Does it tell the full story, or is it more complicated than it first appears?

This one-day training course looks in detail at the topic of managing human error, an issue which should be of importance to all managers since they are responsible for the safe operation of their businesses.

Human error can not only damage the organisation's commercial reputation and lead to loss of revenue but, more importantly, errors can lead to accidents, injuries and, potentially, loss of life. The expert trainer will help you identify different ways to review and improve work processes to reduce the chance of human error in your organisation.

Using references to the work of leading academics in the field of human error, international case studies across many industries, including pharmaceutical, will be discussed to help embed the learning; and topics will be introduced both to challenge understanding of the issues and to form the basis of a robust safety management plan.

By attending this training course you will enhance your professional skillset which, in turn, will support your position as a member of your organisation's management team. And, in addition, by providing a valuable insight into the management of human error, this course will improve the performance of your operation, and the company in general.

This training course is part of our collection of Facilities Management Training Courses which offer a wide range of topics to help assist you in navigating potential risks in relation to fire safety, industrial accidents and all the vital aspects of facilities and property management.

Benefits of attending

By attending this training course you will:

• Understand the impact of human error on an organisation
• Learn about some of the psychological factors behind human error
• Navigate the minefield of managing human error
• Get to grips with key assumptions and cognitive biases
• Be aware of organisational and communication failures and how they happen
• Identify different ways to review and improve work processes to reduce the chance of human error within your business

Who should attend?

This training course is highly relevant to pharmaceutical professionals in roles with responsibility for people, processes, quality and compliance, including:

• Line managers and team leaders
• Production managers
• Manufacturing supervisors
• Operations managers
• Quality and compliance managers and supervisors
• Senior managers and directors

This is a vital topic area for all professionals who want to get to grips with understanding, managing and reducing human error within their organisations. 

Although primarily aimed at pharma industry professionals, this training course will also be of benefit to team leaders, senior managers and directors in other business sectors.