Course overview
Identifying and managing underperformance of employees in the workplace can be challenging.
An organisation is made up of a group of people, who are performing different tasks, but if those tasks are not completed effectively then the organisation is not going to be achieving what it sets out to achieve. However simple that might seem, many managers struggle with addressing underperformance. It is an unpleasant task to sit someone down and tell them that the work that they are doing is not of a sufficiently high standard. It is difficult to articulate what is not being done well, and difficult to address an employee who disputes their underperformance.
In this course we will explore all the difficulties of managing underperformance, equipping managers with the skills to address this effectively. We explore the reasons people might be underperforming, how to approach them and start that difficult conversation, and ways to manage underperformance for the best outcomes.
The author uses real-life examples and distils many years of experience throughout the 6 modules of this course.
How does this on-line programme work and what do you get?
- Course access from anywhere through your own personal login and administration suite
- Keep track of your progress as you go
- Easy to use note taking and bookmarking facility to return to areas of interest and re-study
- At your convenience: at your desk, from your tablet or from your home computer
- An optional on-line multiple choice assessment at the end of the course for you to ensure you are satisfied with the completion of your training
- Certificate of completion awarded for your training records
This training course is part of our collection of Leadership & Management Training Courses which focus on leadership, innovation, strategy, communication, finance, problem solving and conflict management, to name a few key areas.
Course benefits
Completing this course will equip people managers with the skills to effectively address underperformance:
- Learn how to identify underperformance
- Understand what good performance looks like
- Consider why an employee might be underperforming
- Explore the ways of approaching underperformance
- Expand your knowledge of how to handle those difficult conversations
- Get to grips with how to manage using both reward and punishment
Who should enrol on this programme?
This course is aimed at anyone who manages people, or who advises others on how to manage people. It provides a comprehensive learning package to help support managers as they deal with underperformance within their workplace.
Enrol or try free
The Successfully Managing Underperformance in the Workplace course will cover:
- Module 1: Starting the process of managing underperformance
- Introduction
- What is underperformance?
- What does 'good' look like?
- Can't do or won't do?
- The employee does not know that they are underperforming
- The employee is overloaded with work
- The employee is angry because they were not promoted/not given a bonus/did not receive some other expected reward
- The employee has a new line manager who they are struggling with (and the last line manager thought they were wonderful)
- Something has changed (but we are not sure what)
- What about inconsistent performance?
- Why do I need to address underperformance?
- Self-assessment questions for Module 1
- Module 2: Understanding why people underperform
- Introduction
- Engaged employees
- How do we create engagement?
- What do we learn about engagement and underperformance?
- Leading onto motivation
- Hierarchy of needs
- Herzberg’s two factor model
- It's not fair
- Do I want the reward (and will it happen)?
- Goal!!
- Quiet quitting
- Summary
- Self-assessment questions for Module 2
- References
- Module 3: Different approaches to performance management
- Introduction
- Nudge theory
- The traditional appraisal
- Competence based systems
- Continuous feedback
- 360 degree appraisals
- Target setting
- Mentoring and coaching
- Summary
- Self-assessment questions for Module 3
- References
- Module 4: Managing difficult conversations
- Introduction
- At the start of the meeting
- Inviting the employee to the meeting
- Preparing for the conversation
- Questioning techniques
- Listening
- Specific problems that arise
- Summary
- Self-assessment questions for Module 4
- Module 5: Using reward to manage underperformance
- Introduction
- A positive culture
- A successful culture
- Conformity
- Total reward
- Pay
- Summary
- Self-assessment questions for Module 5
- References
- Module 6: Disciplinary action and dismissal
- Introduction
- Not paying a bonus or pay increase
- Quiet cutting
- Demoting an employee
- Disciplinary action
- Acas Early Conciliation
- If settlement fails
- Pre-termination negotiation
- Settlement agreement
- Summary
- Self-assessment questions for Module 6
- Final assessment
- Course evaluation
Enrol or try free
Kathy Daniels
Kathy Daniels Consulting Ltd
Professor Kathy Daniels retired from Aston University in the summer of 2024. Whilst at the University she held a number of managerial roles, latterly Associate Pro-Vice Chancellor (Engagement). Prior to joining Aston University Kathy held a number of senior roles in HR in the manufacturing sector. Kathy runs her own consultancy, writing, talking and advising – primarily in the area of employment law. She has written a number of books, including a textbook on employment law soon to be in its seventh edition. She is a member of the Employment Tribunal, sitting in Birmingham.
More details
Enrol on Successfully Managing Underperformance in the Workplace training
Full course
Course code 15505
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GBP
150.00
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EUR
210.00
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USD
234.00
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- Browser-based online learning
- Take the training at your own pace
- Receive a certificate of completion upon passing the assessment
- Follow progress if purchasing on behalf of your colleagues
- Questions? Read our FAQs or contact us
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