Understanding and Managing Human Error - Essential Skills for the Transport Manager Training Course

Course overview

A transport manager has full, and legal, responsibility for an organisation's transport operations. Managing human error is a significant factor which the transport manager needs take into account when performing this important role. It's crucial that this risk is fully understood and carefully managed in today’s commercial environment.

Human error can not only damage the organisation's commercial reputation and lead to loss of revenue but, more importantly, errors can lead to accidents, injuries and, potentially, loss of life. The importance of managing and reducing error cannot be overestimated. 

This specialist one-day event will help you identify different ways to review and improve work processes so as to reduce the chance of human error in the future. It has been designed to focus specifically on the particular scenarios and risks associated with the transport sector. Two fundamental questions are considered during this programme:

1. How significant a factor is human error in transport operations?
2. How can human error in the workplace be better managed?

It’s important to note that this webinar will not simply provide a generic “recipe book for fixing human errors” because each organisation is different. Instead, the aim is to introduce the transport manager to a different way of thinking about, and then effectively managing, human error.

References will be made to the work of leading academics in the field of human error; international case studies will be discussed to help embed the learning; and topics will be introduced both to challenge understanding and form the basis of a robust management plan.

Overall the programme will enhance the professional skillset of the Transport Manager and, in turn, help establish them as a specialist member of the organisation's management team. By providing the knowledge and skills to work to eliminate human error, it will improve the overall performance both of the transport operation in particular, and the company in general.

This training course is part of our collection of Facilities Management Training Courses which offer a wide range of topics to help assist you in navigating potential risks in relation to fire safety, industrial accidents and all the vital aspects of facilities and property management.

Benefits of attending

By attending this course you will:

• Understand the impact of human error on a business
• Learn about some of the psychological factors behind human error
• Navigate the minefield of managing human error
• Get to grips with key driver specific issues
• Be aware of organisational and communication failures
• Identify different ways to review and improve work processes to reduce the chance of human error within your business

Who should attend?

Professionals in the transport industry who want to get to grips with understanding, managing and reducing human error within their business, including:

• Transport managers
• Transport compliance managers
• Fleet managers
• Transport directors, co-ordinators and advisors
• Logistics managers

Although transport managers (and their assistants) are the primary target audience, the course would also be of benefit to other senior managers and directors, both in the transport sector and other business sectors. 

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