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Management Forum

Understanding and Improving Business Processes Training Course

This highly focussed course will give you the knowledge and skills to evaluate and optimise your organisations strategies for understanding and improving business processes.

16 May 2024
+ 1 August 2024, 6 November 2024 »

from £499

Need help?  Enrol or reserve

Course overview

Business processes are a way for companies to prevent errors, increase the speed at which employees work and ensure everyone is on target. Often, they have evolved in an unplanned way, to meet changing demands of a marketplace, customers and other stakeholders. Overtime they can become inefficient, ineffective and uneconomic. In today’s climate it’s especially important to make sure business processes are as efficient and effective as possible.

Understanding how work is undertaken and mapping it out clearly is a great way to start evaluating where you and your team could be more efficient and cost effective.

Understanding current business processes and practices is a necessary precursor to document automation and greater efficiencies. By analysing business processes and learning about the stages of a comprehensive review, this course will give you the skills and knowledge to take back to your organisation to start instigating change for the better.

The expert trainer will take you through all the latest best practice and give you the latest tips and techniques to optimise your organisations strategies for understanding and improving business processes. This in turn can bring greater efficiencies across the business, more work satisfaction and a morale boost within your team and the company as a whole.

This training course is part of our collection of Leadership & Management Training Courses which focus on leadership, innovation, strategy, communication, finance, problem solving and conflict management, to name a few key areas.

Benefits of attending

By attending this course you will:

  • Understand how to capture current legal and management processes
  • Learn how to analyse current processes and practices
  • Get to grips with re-designing current processes where required and / or creating completely new ways of working
  • Explore and learn how to drive and manage change initiatives to ensure all new and updated processes are implemented properly
  • Create a culture of improvement and efficiency within the team and across your business as a whole

This course works well alongside the change management, project management and writing business cases workshops.

Who should attend?

  • Managers and leaders in all areas of a business
  • Commercial and business development managers
  • Business process managers
  • In-house lawyers and heads of legal departments

Enrol or reserve

The Understanding and Improving Business Processes course will cover:

Introduction

Evaluating existing business processes: tools and techniques

  • Strategic alignment
  • Process management theory, tools and techniques
  • Introductions to:
    • TQM
    • Lean
    • Six Sigma
    • Kaizen

Mapping the process

  • Drawing existing process maps with swim lanes
  • Knowledge mapping

Collating and analysing data – identifying options for change

  • Removing 3 types of 'waste'
  • Root cause analysis of problems (5x Whys, fishbone diagrams)

Putting the plan into action

  • Creating a continuous improvement culture
  • Supporting continuous process improvements through roles, responsibilities and governance
  • Process maturity benchmarking
  • Common problems

Final questions

Enrol or reserve

Helene Russell
TheKnowledgeBusiness

Hélène Russell, founder of The Knowledge Business, is a UK solicitor (non-practising) and specialist in Knowledge, Learning and Innovation. After 8 years in practice, primarily in clinical negligence litigation defence, she has worked as a self-employed knowledge management consultant for 13 years. Hélène specialises in practical tools to improve the efficiency and profitability of real-life law firms.

Hélène has extensive experience in business strategy, project management and teaching leadership skills. She runs a popular 'KM Strategy + coaching' course in UK and has written short form and lengthy strategies for a variety of law firms, as well, of course, as writing her own business’s strategy. Hélène has spoken at various events, including Ark’s KM Legal, Lexpo-18, for UWE, St Andrew’s University, BLS and Allice, and chaired international conferences.

She runs a global online KM training and networking group and is a core committee member organising the annual UK Knowledge Mobilisation Conference and Chair of CILIP’s Knowledge and Information Management Special Interest Group. Hélène has an executive MBA with distinction (which included a strategy module), and she is the sole author of two textbooks, contributor to five of Ark’s multi-author books and is currently contracted to Facet Publishing to write a handbook on KM Strategy.

 

 

More details

NEW higher discounts for multiple bookings - bring your colleagues to make your training budget go further:

  • 30% off the 2nd delegate*
  • 40% off the 3rd delegate*
  • 50% off the 4th delegate*

Please contact us for pricing if you are interested in booking 5 or more delegates

16 May 2024

Live online

09:00-17:00 UK (London) (UTC+01)
10:00-18:00 Paris (UTC+02)
04:00-12:00 New York (UTC-04)
Course code 14256

  • GBP 499 599
  • EUR 719 859
  • USD 823 979

Until 11 Apr

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Not ready to book yet?

for 7 days, no obligation

1 August 2024

Live online

09:00-17:00 UK (London) (UTC+01)
10:00-18:00 Paris (UTC+02)
04:00-12:00 New York (UTC-04)
Course code 14257

  • GBP 499 599
  • EUR 719 859
  • USD 823 979

Until 27 Jun

View basket 

 
Not ready to book yet?

for 7 days, no obligation

6 November 2024

Live online

09:00-17:00 UK (London) (UTC+00)
10:00-18:00 Paris (UTC+01)
04:00-12:00 New York (UTC-05)
Course code 14258

  • GBP 499 599
  • EUR 719 859
  • USD 823 979

Until 02 Oct

View basket 

 
Not ready to book yet?

for 7 days, no obligation

* Early booking discounts may not be combined with other discounts or offers. As such, the discounts for 2nd/3rd/4th delegates are based on the full price.

Multiple colleagues? See above for details of our discounts for 2, 3, or 4 delegates. For more, talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra Beer

Aleksandra BEER
Training expert

Yesim Nurko

Yesim NURKO
Training expert

+44 (0)20 7749 4749

inhouse@ipi.academy