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Management Forum

The HR Professional Summer School

This interactive Summer School explores some of the most important issues facing HR professionals today and has been designed for those who want to add value to their HR function and be a high-performing member of their senior management team.

15-19 July 2024 »
from £2249

Need help?  Enrol or reserve

  • Format: Classroom
  • CPD: 30 hours for your records
  • Certificate of completion


This interactive Summer School explores some of the most important issues facing HR professionals today and has been designed for those who want to add value to their HR function and be a high-performing member of their senior management team.

Over the course of the week, the HR Professional Summer School will cover a series of key themes that will equip participants with a wide range of essential skills, techniques and strategies they can utilise back in the workplace.

Who should attend?

  • HR Directors
  • HR Business Partners
  • HR Managers
  • HR Controllers
  • Heads of People 

Module 1 – Conflict Management & Resolution

The damaging effects of conflict on relationships and workplaces present on-going challenges for individuals, teams and employers. Managing conflict can be challenging for many people and getting the right intervention to prevent escalation is vital as many processes result in lingering issues and unresolved emotions.

This module will help you to develop key conflict resolution skills as an important HR conflict management tool to empower and support your staff to manage conflict effectively.

Core objectives:

  • Identify and understand issues which are likely to make conflict situations difficult
  • Examine your current and future approach and strategy for handling conflict
  • Learn how to understand, use, and embed a conflict-handling framework
  • Develop and practice the six conflict-specific skills to review and rehearse
  • Role-play handling your specific conflict situation, including managing strong emotions and behaviour

Module 2 – Global Mobility and the Employment of Overseas Nationals

The law and best practice around global mobility and the employment of overseas nationals is a fast-moving area. This module covers everything you need to know when considering the employment of overseas nationals, including the risks involved and best practice.

Core objectives:

  • Get to grips with the latest updates in immigration best practice
  • Understand the risks involved in getting it wrong and what that could mean for your business
  • Examine the primary recruitment routes available to employers
  • Clarify the processes you need to follow to remain compliant with employment law
  • Expand your knowledge of discrimination law and how to ensure inclusivity
  • Learn about agile working and the implications of cross border flexible working

Module 3 – Developing the Skills of a High Performance HR Business Partner

In the current climate, the role of the HR business partner has become essential in supporting the organisation through complex and changing business landscapes. It is no longer enough to just deliver good transactional services, a much deeper and broader understanding of business is needed. It’s also crucial to have the ability to work alongside all levels of management, with greater self-awareness and the right skill set, to positively influence the organisation at both a strategic and tactical level. This leap demands that you have the right expertise and knowledge to add value to commercial decisions and link HR to the overall business strategy. During this process, HR needs to demonstrate that it can support the business in taking robust decisions and drive change by helping consider the options and optimal solutions.

This module aims to provide a framework and the skills for HR business partners to equip themselves to operate in a VUCA environment and find solutions and new approaches to the challenges faced in these demanding times.

Core objectives:

  • Explore the role of the HR business partner in the context of the organisation and current global challenges
  • Practise the application of the principles of good internal consulting skills
  • Understand how to support and influence the organisational change agenda
  • Identify how the role of business partner adds value to the organisation
  • Identify what needs to be done differently to bring the HR business partner role to life
  • Map the profile of the HR business partner and identify your personal development actions

Module 4 – Managing the intergenerational workplace

This module will look at what HR Professionals can do to manage a blended workforce spanning four generations that vary in their work ethics, ideas about work-life balance and long-term career goals. Practical tips will be discussed on managing intergenerational issues and how to prepare a strategy for increasing levels of inclusivity and respect within teams and individual team members.

Core objectives:

  • Understand the definition of the four working generations currently found within the workplace (Baby Boomers, Gen X, Millennials, Gen Z)
  • Explore a range of practical tips to help manage intergenerational teams
  • Develop a strategy to take back to your business to increase the level of inclusivity and respect needed for teams and departments as well as individual staff members

Enrol or reserve

The The HR Professional Summer School course will cover:

Module 1 – Conflict Management & Resolution

Session 1: Who is a difficult person?

  • Outline the styles of behaviour you find difficult to deal with and explore what may be driving the behaviour

Creating a context for conflict management

  • Open discussion on a variety of difficult conversations
  • Understanding self and conflict

Session 2: Working with different conflict management styles

  • Learn your own personal style and develop an approach for managing conflict that moves from confrontation to collaboration

Session 3: Moving difficult situations forward

  • Conflict coaching approach
  • Listening and responding with empathy
  • A framework for a delivering a difficult message
  • Tools, tips, and techniques for moving from confrontation to collaboration

Session 4: Creating win-win: maintaining relationships

  • Put all the tools together using your own difficult situation or a developed role play
  • Get coaching and feedback

Module 2 – Global Mobility and the Employment of Overseas Nationals

Session 1: Prevention of illegal working

This session will cover a detailed look at the rules and policies around the prevention of illegal working policies, including the new (and soon to be mandatory) online verification procedure, the proposed changes in right to work verification for settled individuals and British citizens, and the implications of the Covid-19 concessions. Whilst many businesses believe they are compliant, this is actually rarely the case due to the frequent changes introduced.

Session 2: Immigration options

This session will provide an overview of all UK immigration options for non-settled individuals looking to live lawfully in the UK for the purposes of work. It will cover all the primary routes employers should be aware of when looking to recruit an individual from overseas, and help them decide the most appropriate way forward. This will include:

  • Sponsor licencing
  • Skilled workers
  • Intra-company transfers (and the proposed new 'Global Mobility' route)
  • Non sponsored work options
  • Family options

Session 3: Immigration compliance and discrimination

This session will show you how to ensure you remain compliant with your obligations under immigration rules and policies, whilst also ensuring you remain compliant with employment law and the avoidance of discrimination to ensure inclusivity.

Session 4: Global flexible working

With an increased focus on agile working, which is often across country borders, many employers are not aware of the full implications of this. This session will therefore look to provide a high level overview of all the risks when faced with cross border flexible working, including the immigration, tax, employment, health and safety and data security considerations.

Module 3 – Developing High Performance HR Business Partner and Consulting Skills

Session 1: The HR business partner as a strategic partner

During this module participants will consider their business partner brand and develop the compelling case for their contribution. Understand the difference the HR business partner role makes to commercial success.

  • The HR business partner in the context of your organisation – how organisations implement the role to suit the needs of the business
  • Examine the effectiveness of the current HR operating model and the position of the HR business partner and how this can be enhanced
  • Consider how the component parts of the HR function interact and how this can be improved
  • Evaluate the latest thinking on the evolution of the HR business partner as credible activists and as strategic practitioners who understand business context
  • How to deliver business value and navigate the inherent tensions in the business
  • The business partner contribution to the implementation of business strategy
  • How to map your key clients and delivery channels
  • Techniques to establish trust and build positive stakeholder relationships – creating the right climate for HR and its client base
  • Develop the partnering mindset – establish the key capabilities to know your business and internal clients and plan your stakeholder engagement map

Session 2: Applying a consulting framework

In this module participants will examine a proven consultancy framework. They will become familiar with the key skills and a variety of tools and techniques to support implementation of the framework. There will be an opportunity to practise using and applying these skills through real examples.

  • Explore a model for internal consultancy
    • Define the stages of client engagement
    • Levels of engagement
    • Clarify the need and analyse the key issues
    • Explore the skills and behaviours needed in successful implementation of the model
  • Understand the clients’ agendas – a framework to build awareness and develop clarity of where and how the HR business partner can add value
  • Types of relationships
    • How to manage client meetings successfully
    • Identify where the HR relationship is positioned
    • Understand your personal power in cementing trust
    • Key behavioural skills needed to build and maintain rapport
  • Tools to engage others
    • Ensure buy-in
    • Method to deliver agreed outcomes which are practical, realistic and sustainable
    • Re-evaluate and plan for ongoing success

Session 3: Driving and supporting change within your organisation

This module has been designed to focus on how the HR business partner drives and supports change within the organisation. Using practical discussion and exercises it will examine the role of HR as the catalyst and facilitator of change to illustrate how you can apply this to any change project within your organisation.

  • Build the case for change – the HR business partner as catalyst and facilitator
  • Understand models for identifying where change is needed
  • Define the HR business partner contribution when considering the impact of major change – a facilitated discussion on the challenges faced by HR today
  • Techniques to help managers through the change experience and ensure the organisation is prepared and ready
  • Change reaction profiling – personality predictor analysis of participants’ own reaction to change, enabling personal awareness and understanding of the reaction of others
  • Strategies to communicate change and manage the transition – consultative approach techniques
  • Understand how to remove blockages and move forward
  • Tools, techniques and work streams to support positive change outcomes

Session 4: Practical application for the workplace: case studies and exercises

The final module is dedicated to bringing all the models, tools and techniques together in case study activities to help embed learning. Discussions and facilitated debate will provide participants with the opportunity to practise using the skills they have learnt. There will be plenty of opportunity to ask the trainer questions and receive feedback on the use and application of the tools.

  • Understand culture in the context of your organisation and its impact on the change agenda
  • Evaluate the HR strategy as a lever for organisational and cultural change
  • Personal reflection time and individual action planning

Module 4 – Managing the Intergenerational Workplace

Session 1: The four working generations - a definition

  • Baby Boomers
  • Gen X
  • Millenials
  • Gen Z

Session 2: Creating a culture of inclusion

Managing differences

  • Work ethic
  • Work-life balance
  • Career planning
  • Achieving generational give and take

Enrol or reserve

Nicole Eisele
Eisele Consulting

Nicole Eisele, Director of Eisele Consulting, holds qualifications in psychology, mediation, coaching and law and currently teaches the psychology of conflict, restorative Justice and negotiation on a Master's programme at the University of Westminster in addition to running her own mediation, coaching and training consultancy. Nicole believes in the power of working with teams and individuals as they increase awareness and understanding of the organisational systems they work in. Nicole is passionate about the results that can be achieved through good quality conversations.

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Adam Sinfield
Osborne Clarke

Adam Sinfield, Immigration Director, UK at Osborne Clarke, is an experienced global mobility specialist, specialising in UK inbound immigration for fast growth corporates and high net worth individuals. With over 15 years' experience in advising clients on all aspects of UK and global migration matters.

As a member of the specialist immigration team, part of the employment service line, Adam focuses on assisting clients with their global staff mobility needs. This includes clients varying from fast growth tech start-ups to larger, established corporates with their global mobility strategy and management.

With a particular focus on Decarbonisation and technology, Adam is specifically involved where the two cross over, assisting clients with a tech driven approach to decarbonisation issues. In addition, he is regularly instructed to assist on multi service line, multi-jurisdictional issues, where clients require complex cross border project management.

Aside from assisting corporate clients, Adam also has a particular expertise in assisting high net worth individuals with their UK relocation, where careful planning and coordination with Osborne Clarke's Private Client team is essential.

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Gavin Jones
Osborne Clarke

Gavin Jones, Head of Immigration, UK at Osborne Clarke, has over 20 years’ experience advising on both business and personal immigration issues. He leads the firm’s immigration practice and has a well-regarded reputation in the industry. His legal expertise comprises all areas of UK business immigration acting for multi-nationals through to start-up companies and he has advised on the full extent of entry clearance applications, as well as personal applications for UK residency and nationality, settlements and citizenship and student applications.

Gavin has a particular specialism for inward investment and helping international companies set up in the UK and has helped a number of household names with their immigration strategic planning as they set up and grew.

Gavin worked previously as Special Counsel at Taylor Wessing (where he was ranked by legal directories as a leading individual) and then as a Senior Manager at Fragomen before joining Blake Lapthorn to build and lead its immigration practice.

Gavin regularly provides commentary to the media on immigration issues and has had commentary published in HR Magazine and The Times Higher Education.

He is a member of the Immigration Law Practitioner’s Association and has been a contributing editor for Immigration for The Investors Guide to the UK.

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Helga Butler
Osborne Clarke

Helga Butler joined Osborne Clarke in January 2017 and has over twelve years’ immigration experience. She has in-depth knowledge and expertise comprising of UK business immigration and private immigration applications.

Helga advises on a wide range of applications ranging from business sponsor licence applications, skilled worker, intra-company visas to indefinite leave to remain, naturalisation and EU Settlement Scheme and associated applications.

Helga's client base is a mixture of start-up, multinational and high net worth individuals. Compliance is an important aspect of immigration and Helga advises sponsor licence holders with sponsorship and right to work compliance. She also has experience in assisting Investors and Exceptional Talent / Global Visa applicants.

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Katie Botten

Katie Botten has over 25 years of experience working for a variety of organisations in HR, OD, change management and leadership development. She has worked in-house as an HRBP supporting global financial services organisations through mergers and acquisitions, as well as in interim and consultancy roles implementing organisational and cultural change programmes. Her experience has been gained across many sectors including financial services, professional membership institutions, law, regulation, distribution, education, publishing and not for profit. She has worked globally with a variety of clients to deliver people focused change programmes and interactive programmes to create behavioural change.

Katie holds a degree in Social Psychology from the University of Sussex, a PGDip in Personnel Management from the University of East London and is a Chartered Member of the Chartered Institute of Personnel and Development (MCIPD). She is BPS (British Psychological Society) Level A and B qualified enabling her to deliver and interpret occupational testing and personality questionnaires, specifically MBTI, OPQ, Hogan, Lumina Spark, Saville Wave and Strengthscope®. She is a Master Business Practitioner of NLP and a certified Success Coach.

She is the author of ‘The Professional Woman’s Guide to Giving Feedback’, Impackt Publishing, and a member of the Steering Committee for Women in Recruitment, an organisation dedicated to inclusivity and diversity in the Recruitment Industry. She designed and manages their on-line personal development programme.

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Geoff Marsh

Geoff Marsh is the Managing Director of Dansam Ltd, a training company that began in September 1999. 

Geoff started his career as a presenter in 1986 on the Lloyds Bank's 'Customer First' Programme. This was one of the largest series of roadshow workshops in the world at that time. The programme was seen by approximately 70,000 staff.

Geoff has presented courses with Management Forum for nearly 20 years.

In addition he has delivered training and coaching programmes for Robert Bosch Ltd, London Underground, Scottish and Newcastle Breweries, Rohm and Haas, Serono Pharmaceuticals, Domino Printing UK Ltd, Kall Kwik Printing, The Engineering and Physical Sciences Research Councils, Linton Lubricants, Halliburton, Interserve Project Services, The Midlands Co-op Funeral Division and many others.

Geoff has particular expertise in the financial services sector and his clients include organisations such as Coutts, Acin, Barclays Wealth, Lombard Odier, Lloyds Bank IPB,  JP Morgan, Citibank, Bank Of Vietnam, Bank Of Singapore, Siam Commerce Bank, Bank of Georgia, Caledonia Investments,  Unigestion,  Taib Securities, , Asquith, Cheviot Asset Management, Ernst & Young, Nationwide, Fleming Family and Partners and Rothschilds.   His work for these organisations has ranged from management and leadership skills, teambuilding, communication, presentation skills, front line sales and negotiation training as well as dealing with demanding clients, cold calling and asking for referrals. 

As a trainer and presenter, Geoff has been involved with conferences, seminars and roadshows for organisations such as Kall Kwik, The Color Company, Alphagraphics,  Regus, Great Western Railways, Wessex Water., Vision Box, Viapath and The Zoological Society Of London,

Geoff is an international trainer and presenter and has worked outside the UK for organisations such as United Airlines, American airlines, Qatar Airways, BNP Paribas, HSBC, OCBC, Maybank and Unichem

He has been a visiting lecturer on the Swiss Finance Institute executive IWEMBA (International Wealth Management Executive MBA) programme. He has been a guest lecturer with the IE Business school in Madrid and has worked with the Singapore Wealth Management Institute (WMI) and the Singapore Management University for more than 14 years on their Masters in Finance programme (in conjunction with the Singapore Management University and the Nanyang University of Technology

In addition Geoff is also much sought after as a presenter and after-dinner speaker. He has had his own weekly radio shows on Swindon FM and Swindon 105.5. He is the author and co-author of several books including ‘A Sixty minute Guide To Powerful Presentations’ ‘A Sixty minute Guide to Developing Key Accounts’ ‘A Sixty Minute Guide To Franchising’, ‘A Sixty Minute Guide To Direct Mail’ all for the Sixty Minute Business Book Company. 

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NEW higher discounts for multiple bookings - bring your colleagues to make your training budget go further:

  • 30% off the 2nd delegate*
  • 40% off the 3rd delegate*
  • 50% off the 4th delegate*

Please contact us for pricing if you are interested in booking 5 or more delegates

15-19 July 2024

Summer school

Rembrandt Hotel

09:00-17:00 UK (London)
Course code 13851
Optional £275/€395/$450 per night

  • GBP 2,249 2,749
  • EUR 3,239 3,939
  • USD 3,659 4,439

Until 10 Jun

  • 5 days classroom-based training
  • Optional accommodation - 5 nights including breakfast, checking in the day before the course
  • Meet presenters and fellow attendees in person
  • Lunch and refreshments provided
  • Download documentation and certification of completion
  • Fair transfer and cancellation policy

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* Early booking discounts may not be combined with other discounts or offers. As such, the discounts for 2nd/3rd/4th delegates are based on the full price.

Multiple colleagues? See above for details of our discounts for 2, 3, or 4 delegates. For more, talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra Beer

Aleksandra BEER
Training expert

Yesim Nurko

Training expert

+44 (0)20 7749 4749