The 5-day Comprehensive Management Summer School

Overview

This interactive Summer School aims to cover a wide range of core areas that managers need to understand and address to ensure their team is successful, happy and thriving.

It has been designed for professionals who want to learn how to deal more positively with situations to achieve greater success by enhancing their leadership skills through adopting a compassionate approach, as well as learning new techniques to manage across the generational spectrum.

This training course is part of our collection of Leadership & Management Training Courses which focus on leadership, innovation, strategy, communication, finance, problem solving and conflict management, to name a few key areas.

Who should attend?

All staff with a people management aspect to their role, including:

• Managers
• Leaders
• Project Managers
• Directors
• All those new or aspiring to a management role 

Module 1 – Dealing with Difficult People

This module is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.

You will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies.

Core objectives:

• Establish why people are difficult
• Discover hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
• Analyse the attributes needed for dealing with difficult people and explore some damage limitation strategies
• Develop good questioning and listening techniques
• Create a plan to cope with your own difficult people

Module 2 – The Role of Wellbeing in Individual and Organisational Growth

An individual’s wellbeing and the ‘culture of wellbeing’ in the organisation cannot be nurtured through light touch tokenistic gestures but through establishing a culture of active listening that extends from a position of wanting to understand how genuine support can be effectively provided. This includes not only listening to others but also to our own mental health and wellbeing needs.

This module will discuss definitions of wellbeing, acknowledging that it has many different components. It will detail what each of these are and the need to understand the symbiotic significance. Drawing on neurological evidence we will examine the signs of declining wellbeing, and explain the related negative outcomes to the individual and the workplace.

Detailing why this is key to both personal and professional success, and individual and organisational growth, we will address ways in which this deterioration can be prevented and consider, with examples, how overall wellness can be improved.

Core objectives:

• Identify staff learning and development needs in relation to mental health and wellbeing, and provide access to appropriate training.
• Build prevention and mental health and wellbeing promotion in day-to-day work, within the workplace.
• Work collaboratively with colleagues and other teams, to raise awareness of mental health and wellbeing and reduce the stigma associated with mental illness.
• Provide and promote healthier lifestyle choices within the workplace that will reduce absenteeism, enhance wellbeing and increase productivity.
• Establish and embed a psychologically safe environment and promote mental health in the workplace.

Module 3 – Establishing and Nurturing Emotionally Intelligent Teams and Workplaces

Emotional Intelligence is key to both personal and professional success, leading to effective communications, facilitating healthy, productive relationships with others, enabling individuals to have a more fulfilled and successful life. This, in turn, leads to increased productivity and greater organisational growth.

This module will discuss what an emotionally intelligent team is, and how this differs from a team that is just functioning (and definitely underperforming or dysfunctional). It will outline how establishing and nurturing an emotionally intelligent team will enhance the effectiveness of the team, and therefore the organisation as a whole. 

Core objectives:

• Establish an emotionally intelligent team that will increase productivity
• Empathetically listen and nurture a workforce is a potent force for change.
• Create an environment that demonstrates that positive behaviour will lead to positive behaviour and builds a momentum of development and growth.
• Grow a resilient team within a positive emotionally intelligent workplace.
• Establish a psychologically safe environment where employees are emotionally strong and reduces stress and presenteeism in the workplace.
• Connect your formed emotionally Intelligent team to the a larger purpose off the organisation - creating a culture that encourages and nurtures contributions from the whole team in a non-threatening, supportive environment will establish a proactive, productive workforce.  

Module 4 – How to Avoid Discrimination, Victimisation, Harassment and Unconscious Bias in the Workplace

This module will not only look at the legal implications of dealing with complaints and workplace issues but also equip you with a very practical perspective on how to manage them when they do arise and how to take steps to avoid them arising in the first place.

We will also consider how unconscious bias and microaggressions can be recognised and eliminated from all areas of an employee's life cycle and give you the knowledge you need to avoid these issues occurring from recruitment through to termination.

Core objectives:

• Boost your knowledge of the different types of discrimination
• Identify the legal principles related to discrimination legislation
• Recognise the potential hotspots throughout the employment lifecycle
• Understand your liability as the employer and as an employee
• Get to grips with the latest government guidelines and codes of practice
• Be confident in dealing with issues as they arise, including what action to take, from feedback to disciplinary
• Appreciate the differences between bullying and harassment
• Consider unconscious bias and understand how to avoid it
• Identify microaggressions and learn how to be an active bystander for others using the 4 D model
• Realise what the consequences can be if a situation isn't handled correctly
• Learn from the latest case law examples
• Apply essential policies and procedures in your workplace

Module 5 – Managing the Intergenerational Workplace

This module will look at what Leaders and Managers can do to manage a blended workforce spanning four generations, that vary in their work ethics, ideas about work-life balance and long-term career goals. Practical tips will be discussed on managing intergenerational issues and how to prepare a strategy for increasing levels of inclusivity and respect with your own teams and individual team members.

Core objectives:

• Understand the definition of the four working generations currently found within the workplace (Baby Boomers, Gen X, Millennials, Gen Z)
• Explore a range of practical tips to help manage intergenerational teams
• Develop a strategy to take back to your business to increase the level of inclusivity and respect needed for teams and departments as well as individual staff members

Module 6 – Building Self Belief and Resilience

Research has found it's rarely the actual work, which causes long term difficulties for staff - it's more to do with how the team functions, and how valued and empowered people feel. This module focuses on what individuals can do to build and maintain their resilience. We will look at patterns, default behaviour, emotional reactions, and expectations, and offer practical do-able tools and techniques that will help you build resilience for yourself and others in your team.

Core objectives:

• Gain confidence in your own capacity for resilience
• Analyse default behaviours, beliefs and how to change them
• Learn quick and easy techniques to manage emotions on the spot and bounce back more successfully in the future

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