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Effective Management of External Service Providers - an essential guide for in-house lawyers Training Course

Identifying and engaging with the best service providers is a challenge for all lawyers. This event will bring you fully up to date with how to select and pursue the optimal service and remuneration options to get the best value for money.

5 Sep 2022 + 1 more date

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  • Format: Live online
  • CPD: 3 hours for your records
  • Certificate of completion


Selecting and engaging with those who provide services to your business can be a mixed experience. Often, if not handled in the best way, the benefits outweigh the time and the cost expended. Getting the relationship right from the start is key - from understanding the need to engage external providers, through to working closely with them to achieve common goals.

This webinar will provide practical guidance on the whole journey from initial selection, engagement, though to day-to-day management and handling problems when they arise.

Benefits of attending

  • Learn best practice for researching and identifying the best service providers
  • Understand the terms of engagement and how to make them work for you
  • Measure the performance of the providers through assessment and review
  • Establish strong working relationships that can be built on
  • Address issues and troubleshoot problems

Who should attend?

This interactive live webinar is especially for in-lawyers but is also very relevant for anyone who manages or deals day-to-day with service providers, including finance teams and commercial businesses executives.

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The Effective Management of External Service Providers - an essential guide for in-house lawyers course will cover:

Researching, 'beauty parading' and selecting your service provider

Terms of engagement and financials

Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

Building and maintaining the relationship

Regular meetings and reviews

Addressing issues, troubleshooting and difficult conversations

Ending a relationship

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Richard Allen

Richard Allen brings approaching 40 years of unique commercial experience to his roles within Burcher Jennings, Validatum and Virtual Pricing Director. He was one of the first professionals to achieve Costs Lawyer status, and is one of a select group of Costs Lawyers to have made partner in a solicitor’s practice.

Since starting out in 1983, Richard has worked his way through both fee earning and costs, dealing with commercial debt recovery, bankruptcy and insolvency, before specialising in personal injury litigation and developing costs expertise. His exceptional work has seen him handling significant litigation and costs caseloads for major City of London, West End and national law firms.

During his career, Richard’s expertise has seen him instrumental in establishing several litigation and costs departments and managing costs teams across multiple office locations, as well as having a central role managing a regional law firm as a partner. Richard has set-up and managed a Costs Department for a top 100 national law firm, in addition to having a significant management role in that practice.

Richard plays a pivotal role in driving the full-service nature of the business, working with clients to boost profitability through a focus on pricing, costs, project and case management, as well as funding. He frequently provides advice in other areas, especially retainers, costs budgeting,
time capture and recovery, WIP valuation, as well as procurement and tender applications. Richard has significant expertise in forensic costs audits and fee disputes, as well as law firm financial due diligence.

He is an experienced trainer, delivering masterclasses in pricing and costs across the UK and internationally, as well as developing bespoke training
programs for clients. He coaches businesses and individuals, who benefit from his hands-on, practical experience. Richard is also a consultant with Validatum, the leading international legal services pricing consultancy and ground-breaking pricing tech business, Virtual Pricing Director.

Richard is a founding and the longest serving non-executive director of the Costs Lawyer Standards Board (CLSB), an accredited counter fraud technician and an accredited mediator. He regularly gives presentations to law firms, the bar, accountants and insurers, on a wide range of subjects. He is accredited by CLSB as a Training Provider (CPD).

More details

Book Effective Management of External Service Providers - an essential guide for in-house lawyers Live online training

NEW higher discounts for multiple bookings - bring your colleagues to make your training budget go further:

  • 30% off the 2nd delegate*
  • 40% off the 3rd delegate*
  • 50% off the 4th delegate*

5 Sep 2022

Live online

13:30-17:00 UK (London) (UTC+01)
14:30-18:00 Paris (UTC+02)
08:30-12:00 New York (UTC-04)
Course code 12048

  • GBP 299 349
  • EUR 429 499
  • USD 501 579

Until 01 Aug

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2 Dec 2022

Live online

13:30-17:00 UK (London) (UTC+00)
14:30-18:00 Paris (UTC+01)
08:30-12:00 New York (UTC-05)
Course code 12049

  • GBP 299 349
  • EUR 429 499
  • USD 501 579

Until 28 Oct

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* Early booking discounts may not be combined with other discounts or offers. As such, the discounts for 2nd/3rd/4th delegates are based on the full price.

United Kingdom

  • SRK Consulting (UK) Ltd

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Multiple colleagues? See above for details of our discounts for 2, 3, or 4 delegates. For more, talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra BEER
Training expert

+44 (0)20 7749 4749