Conflict Management & Resolution for HR Professionals In-house Training

Programme overview

The damaging effects of conflict on relationships and workplaces present on-going challenges for individuals, teams and employers. Managing conflict can be challenging for many people and getting the right intervention to prevent escalation is vital as many process result in lingering issues and unresolved emotions. This interactive course will help you to develop key conflict resolution skills as an important HR conflict management tool to empower and support your staff to manage conflict effectively

Why Should you Attend

• Identify and understand issues which are likely to make conflict situations difficult
• Examine your current and future approach and strategy for handling conflict
• Learn how to understand, use, and embed a conflict-handling framework
• Develop and practise the six conflict-specific skills to review and rehearse
• Role-play handling your specific conflict situation, including managing strong emotions and behaviour

Who should attend

This interactive course will be suitable for all HR professionals who want to learn how to manage and resolve conflict in the workplace.