Presented by
Falconbury

Conflict Management & Resolution for HR Professionals

This interactive course will help you to develop key conflict resolution skills as an important HR conflict management tool to empower and support your staff to manage conflict effectively.

22 Feb 2022 + 3 more dates

Enrol now

  • Format: Live online, Classroom
  • CPD: 6 hours for your records
  • Certificate of completion

Why Should you Attend

  • Identify and understand issues which are likely to make conflict situations difficult
  • Examine your current and future approach and strategy for handling conflict
  • Learn how to understand, use, and embed a conflict-handling framework
  • Develop and practised the six conflict-specific skills to review and rehearse
  • Role-played handling your specific conflict situation, including managing strong emotions and behaviour

Programme overview

The damaging effects of conflict on relationships and workplaces present on-going challenges for individuals, teams and employers. Managing conflict can be challenging for many people and getting the right intervention to prevent escalation is vital as many process result in lingering issues and unresolved emotions. This interactive course will help you to develop key conflict resolution skills as an important HR conflict management tool to empower and support your staff to manage conflict effectively

Who should attend

This interactive course will be suitable for all HR professionals who want to learn out to manage and resolve condlect in the workplace. . 

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The Conflict Management & Resolution for HR Professionals course will cover:

Who is a difficult person

Outline the styles of behaviour you find difficult to deal with and explore what may be driving the behaviour

Creating a context for conflict management

  • Open discussion on a variety of difficult conversations
  • Understanding self and conflict

Working with different conflict management styles

Learn your own personal style and develop an approach for managing conflict that moves from confrontation to collaboration

Moving difficult situations forward

  • Conflict coaching approach
  • Listening and responding with empathy
  • A framework for a delivering a difficult message
  • Tools, tips, and techniques for moving from confrontation to collaboration

Creating win-win: maintaining relationships

  • Put all the tools together using their own difficult situation or a developed role play
  • Get coaching and feedback

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Nicole Eisele

Nicole Eisele, Director of Eisele Consulting, holds qualifications in psychology, mediation, coaching and law and currently teaches the psychology of conflict, restorative Justice and negotiation on a Master's programme at the University of Westminster in addition to running her own mediation, coaching and training consultancy. Nicole believes in the power of working with teams and individuals as they increase awareness and understanding of the organisational systems they work in. Nicole is passionate about the results that can be achieved through good quality conversations,



More details

Book Conflict Management & Resolution for HR Professionals Live online/Classroom training

NEW higher discounts for multiple bookings - bring your colleagues to make your training budget go further:

  • 30% off the 2nd delegate*
  • 40% off the 3rd delegate*
  • 50% off the 4th delegate*

22 Feb 2022

Live online

09:00-16:30 UK (London) (UTC+00)
10:00-17:30 Paris (UTC+01)
04:00-11:30 New York (UTC-05)
Course code 12025

  • GBP 499
  • EUR 719
  • USD 814

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12 May 2022

Classroom
London venue TBC

09:00-16:30 UK (London)
Course code 12041

  • GBP 499 599
  • EUR 699 839
  • USD 778 934

Until 07 Apr

  • 1 day classroom-based training
  • Meet presenters and fellow attendees in person
  • Lunch and refreshments provided
  • Download documentation and certification of completion
  • Fair transfer and cancellation policy

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9-10 Aug 2022

Live online

13:30-17:00 UK (London) (UTC+01)
14:30-18:00 Paris (UTC+02)
08:30-12:00 New York (UTC-04)
Course code 12042

  • GBP 399 499
  • EUR 579 719
  • USD 658 814

Until 05 Jul

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16 Nov 2022

Classroom
London venue TBC

09:00-16:30 UK (London)
Course code 12043

  • GBP 499 599
  • EUR 699 839
  • USD 778 934

Until 12 Oct

  • 1 day classroom-based training
  • Meet presenters and fellow attendees in person
  • Lunch and refreshments provided
  • Download documentation and certification of completion
  • Fair transfer and cancellation policy

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* Early booking discounts may not be combined with other discounts or offers. As such, the discounts for 2nd/3rd/4th delegates are based on the full price.

Multiple colleagues?
Talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra BEER
Training expert

+44 (0)20 7749 4749

inhouse@ipi.academy