Presented by
Management Forum

Effective Communication Skills for Managers

In the evolving workplace, effective management communication has never been more important, to not only help maintain productivity, but also to enhance team dynamics and improve staff retention. This interactive 2 day workshop will examine the key principles of communication and help you to identify your own communication style and develop techniques to improve your communication with others. The course will cover key elements of communications in management including, motivation, goal setting, delegating and giving feedback. We will also discuss one of the most under-rated communication skills: Listening

28-29 Apr 2022 + 2 more dates

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  • Format: Live online, Classroom
  • CPD: 12 hours for your records
  • Certificate of completion

Course Overview

In the evolving workplace, effective management communication has never been more important, to not only help maintain productivity, but also to enhance team dynamics and improve staff retention. 

This interactive workshop which will examine the key principles of communication, helping you to identify your own communication style and develop techniques to improve communication with others.  The course will cover key elements of communications in management including, motivation, goal setting, delegating and giving feedback and will also discuss one of the most under-rated communication skills:  Listening

Benefits of Attending

  • Understand how to listen more effectively
  • Learn how to communicate with brevity and impact
  • Explore how to use excellent communication to become a more effective manager
  • Understand the position and needs of other people, particularly those you work closely with, including staff and external stakeholders
  • Recognise how vocal tone and body language affect the quality of your communication and how they can either build trust or detract from it

Who Should Attend?

This course will be relevant for leaders / managers who want to enhance their communication skills to a higher level and achieve greater success. It is suitable to existing leaders / managers as well as those new or aspiring to a management role.

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The Effective Communication Skills for Managers course will cover:

Module 1: Principles of Effective Communication

  • Introductions and expectations
  • Best practice communication
  • Key elements of communication
  • Pitfalls in communication
  • Trust and believability – the effect you have on others

Module 2: Communication in Action

  • Communication styles
  • Aspects and dimensions of personality
  • How people process information and how to recognize them
  • Mirroring techniques
  • Gender and communication
  • Listening skills and questioning techniques

Module 3: Motivating Others and Working in Teams

  • Eight Motivational Needs
  • What Motivates People
  • Empowering Others
  • Building Self-Esteem
  • Leading Teams
  • Qualities of a Good Team Leader

Module 4: Effective Management

  • Management and Leadership
  • Delegating
  • Coaching and Mentoring
  • Setting Goals
  • Dimensions of Personal Success
  • Work-Life Balance

Module 5: Communication Tools

  • Target Messaging Technique
  • Bridging
  • Emotional Intelligence and Empathy
  • Giving and Receiving Feedback
  • Role-Playing

 

Formal Evaluation

  • Recognise your Own Communication Style
  • Identify the Style of Others 
  • Use Communication to be a More Effective Mamager
  • Understand how to Create an Effective Team
  • Be able to Motivate Others and Empower their Immediate work Environment

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Susan Croft

Susan is a Partner with ASC Training & Consulting where she is responsible for sales, communications, marketing and management training and coaching.  She is also a co-founder and Executive Director of Skill-Pill Mobile Learning, a company based in London and offering mobile learning and information solutions to business.  Susan is an international public speaker, corporate trainer, public relations practitioner and qualified executive coach.   She has worked with hundreds of individuals who are going through work and life transitions and has offered guidance and advice on stress management, achieving promotion, realizing life goals and career development.  She has a Post Grad diploma in executive coaching from Bristol Business School

More details

Book Effective Communication Skills for Managers Live online/Classroom training

NEW higher discounts for multiple bookings - bring your colleagues to make your training budget go further:

  • 30% off the 2nd delegate*
  • 40% off the 3rd delegate*
  • 50% off the 4th delegate*

28-29 Apr 2022

Live online

09:30-17:00 UK (London) (UTC+01)
10:30-18:00 Paris (UTC+02)
04:30-12:00 New York (UTC-04)
Course code 12028

  • GBP 799 999
  • EUR 1,119 1,399
  • USD 1,276 1,588

Until 24 Mar

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18-19 Jul 2022

Classroom
London venue TBC

09:00-17:00 UK (London)
Course code 12029

  • GBP 999 1,199
  • EUR 1,399 1,679
  • USD 1,558 1,870

Until 13 Jun

  • 2 days classroom-based training
  • Meet presenters and fellow attendees in person
  • Lunch and refreshments provided
  • Download documentation and certification of completion
  • Fair transfer and cancellation policy

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17-18 Oct 2022

Live online

09:30-17:00 UK (London) (UTC+01)
10:30-18:00 Paris (UTC+02)
04:30-12:00 New York (UTC-04)
Course code 12030

  • GBP 799 999
  • EUR 1,119 1,399
  • USD 1,276 1,588

Until 12 Sep

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* Early booking discounts may not be combined with other discounts or offers. As such, the discounts for 2nd/3rd/4th delegates are based on the full price.

Multiple colleagues?
Talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra BEER
Training expert

+44 (0)20 7749 4749

inhouse@ipi.academy