Course overview

This two-day workshop will help you to build confidence and acquire the necessary skills to increase your personal effectiveness in dealing with colleagues, clients, bosses and stakeholders across the pharmaceutical industry. Dynamically designed and delivered, the interactive programme focuses on best practice tips and techniques that will allow you to strengthen and perfect your influencing ability in three key areas:

Improved inter-dependent working across functions and even cultural boundaries
Increased self-awareness – gaining insights in how you come across to others
Great communication, self-projection and influencing skills

Attending this seminar will help you to understand, define and practice behaviours which lead to effective interpersonal communication at different levels, both inside and outside the organisation.

The programme also now offers skill building and strategies for influencing and persuading stakeholders on both sides of the Atlantic in the US, Canada as well as in the UK and EMEA.

Despite the virtual nature of this webinar, it has been designed to take advantage of the BigBlueButton platform. Participants will be expected to participate both visually and with audio (seen and heard) throughout the sessions.

‘Influencing and Persuading – Art or Skill?’ Our expert speaker Robert Hersowitz writes about the importance of influencing and persuading skills within business and outlines four components to learning how to become an effective influencer. Click here to read about the course and see how will it benefit your career.

This training course is part of our collection of Leadership & Management Training Courses which focus on leadership, innovation, strategy, communication, finance, problem solving and conflict management, to name a few key areas.

Benefits of attending

Identify some of the more challenging obstacles to effective communication
Learn how to prepare for one-to-one and one-to-group communication
Acquire and practise communication skills which lead to improved relationships in the workplace
Explore strategies for handling difficult people and situations
Learn how to work with individuals from different functions and cultural backgrounds
Develop a personal effectiveness ‘action plan’ for the future

Who should attend?

This course will be relevant for anyone working in the pharmaceutical, medical device or animal health industries who wants to improve their influencing skills in the workplace, including:

Experienced line managers and leaders
Newly appointed managers
Functional or department heads
Project or team leaders
Technical support specialists
Advisers and consultants

Enrol or reserve

This course will cover:

Behavioural influences (self-awareness)

Factors which influence human behaviour at home and at work
Family and parents – genetic, gender and generation influences
Culture and ethnicity (working with people from different parts of the globe)
Understanding the difference between negative manipulation and influencing with integrity

Understanding the diverse forces which influence motivational response

Mindsets
Gender
Generation and age
Nationality and regionality
Behavioural styles
Leadership and management styles

Communication models that work

An introduction to EI (emotional intelligence) – EI self-mapping tools
How to read and interpret other people’s behaviour
Calibrating – pacing and/or leading – neuro-linguistic programming concepts and skills
Defining and distinguishing positive and negative behaviours
Examining and exploring passive, aggressive and assertive behaviour
Techniques for assertiveness
Analysing behaviour patterns – self-others using the people mapping and behavioural toolkit

Communication skills workshop

Developing communication strategies that work
The 4-Box Model
Planning communication: starting, maintaining and ending discussion
Techniques for involving others
Listening skills: theory and practice – open and closed questions, summarising and clarifying
Learning to say no, handle criticism, express criticism, make requests
Preparing for difficult conversations with colleagues, peers and other stakeholders
‘Selling’ ideas, getting buy-in and commitment from others
Influencing a group of individuals who represent different ‘style challenges’
Influencing people from other cultures and backgrounds (USA, Europe, Asia-Pacific, Middle East and Africa)
E-persuasion and influencing – using IT tools such as email and digital platforms such as Zoom, MS Teams etc. to persuade and influence from a distance
Dealing with difficult customers, colleagues, bosses and staff
Techniques for self-projection
Handling aggressive as well as passive individuals
Working with non-verbal communication
Managing conflict and stressful communication – response vs reaction
Evaluating performance and planning for improvement – follow-up

Enrol or reserve

Robert Hersowitz
MDI

Robert Hersowitz has established an international reputation as a management and management development consultant. He has spent the past thirty years designing and delivering programmes and workshops to a wide variety of organisations in Europe, the USA, the Middle East and Africa. His expertise is broadly based, working with middle and senior management in the private and public sector. He has trained and coached over 30,000 managers and executives.
Other assignments include long-standing projects with clients in the airports, industrial gases, information technology, financial services, pharmaceutical industries, govt., military and voluntary sectors.
He is a regular contributor to conferences as a keynote speaker and seminar leader both in the UK and abroad. He has written and published several articles and has contributed to a number of books on themes of Human Resource Development, Virtual Teams and Self Managing Teams for Prentice Hall and HRD Associates

More details

NEW higher discounts for multiple bookings - bring your colleagues to make your training budget go further:

30% off the 2nd delegate*
40% off the 3rd delegate*
50% off the 4th delegate*

Please contact us for pricing if you are interested in booking 5 or more delegates

11-14 November 2024

Live online

13:30-17:00 UK (London) (UTC+00)
14:30-18:00 Paris (UTC+01)
08:30-12:00 New York (UTC-05)
Course code 14019

GBP 799 999
EUR 1,159 1,439
USD 1,327 1,639

Until 07 Oct

4 sessions of live online training
Browser-based, no download usually required
See presenters and interact with fellow attendees
Download documentation and certification of completion
Fair transfer and cancellation policy

View basket

Not ready to book yet?

for 7 days, no obligation

17-18 March 2025

Live online

09:30-17:30 UK (London) (UTC+00)
10:30-18:30 Paris (UTC+01)
05:30-13:30 New York (UTC-04)
Timings may be different for each day
Course code 14595

GBP 799 999
EUR 1,159 1,439
USD 1,327 1,639

Until 10 Feb

2 days live online training
Browser-based, no download usually required
See presenters and interact with fellow attendees
Download documentation and certification of completion
Fair transfer and cancellation policy

View basket

Not ready to book yet?

for 7 days, no obligation

7-8 July 2025

Live online

09:30-17:30 UK (London) (UTC+01)
10:30-18:30 Paris (UTC+02)
04:30-12:30 New York (UTC-04)
Timings may be different for each day
Course code 14878

GBP 799 999
EUR 1,159 1,439
USD 1,327 1,639

Until 02 Jun

2 days live online training
Browser-based, no download usually required
See presenters and interact with fellow attendees
Download documentation and certification of completion
Fair transfer and cancellation policy

View basket

Not ready to book yet?

for 7 days, no obligation

10-11 November 2025

Live online

Course code 15054

GBP 799 999
EUR 1,159 1,439
USD 1,327 1,639

Until 06 Oct

2 days live online training
Browser-based, no download usually required
See presenters and interact with fellow attendees
Download documentation and certification of completion
Fair transfer and cancellation policy

View basket

Not ready to book yet?

for 7 days, no obligation

* Early booking discounts may not be combined with other discounts or offers. As such, the discounts for 2nd/3rd/4th delegates are based on the full price; and apply only when booking multiple delegates on the same date.