Presented by
Management Forum

Conflict Management & Resolution

Conflict is an inevitable part of life. This interactive seminar will help provide added skills for when conflict has arisen and there is a need to build confidence and de-escalate the confrontation

Find out more

  • Format: Bespoke training
  • CPD: 6 hours for your records (depending on your requirements)
  • Certificate of completion

Course Overview

Conflict is an inevitable part of life. Whilst we may use our skills to avoid conflict there will be times, especially in the workplace, when it is unavoidable. This interactive seminar will help provide added skills for when conflict has arisen and there is a need to build confidence and de-escalate the confrontation. It will help you to identify your conflict resolution tendencies and remain in control when responding to conflict and aggression.

Who should attend

Conflict can unfortunately be found in any work situation, in any profession and at every level within an organisation. This seminar is therefore not aimed at any particular group, but is open to all who are experiencing problems with managing conflict and who want to learn how to cope positively with the situation.

Programme at a glance...

Manage conflict based on communication problems

  • Self-control
  • Clear communication
  • Avoiding misunderstandings
  • Staying positive
  • Managing the communication channels

Manage conflict based on behavioural issues

  • Damage limitation strategies
  • Effective preparation
  • Explaining yourself
  • The art of compromise

Identify conflict resolution tendencies – recognising your own and how they apply in life situations

Understand the power of fairness and cheating – the roles each play in resolving or escalating conflict

Manage the conflict partnership process – a step-by-step approach that can be learned and applied to almost any work-based conflict scenario

How to work towards a win-win outcome

  • Managing the conflict partnership process

Final discussion session and action planning

Geoff Marsh

Geoff is the Managing Director of Dansam Ltd, a training company that began in September 1999. 

Geoff Marsh started his career as a presenter in 1986 as on the Lloyds Bank's 'Customer First' Programme. This was one of the largest series of roadshow workshops in the world at that time. The programme was seen by approximately 70,000 staff.

Geoff has presented courses with Management Forum for nearly 20 years.

In addition he has delivered training and coaching programmes for Robert Bosch Ltd, London Underground, Scottish and Newcastle Breweries, Rohm and Haas, Serono Pharmaceuticals, Domino Printing UK Ltd, Kall Kwik Printing, The Engineering and Physical Sciences Research Councils, Linton Lubricants, Halliburton, Interserve Project Services, The Midlands Co-op Funeral Division and many others.

Geoff has particular expertise in the financial services sector and his clients include organisations such as Coutts, Acin, Barclays Wealth, Lombard Odier, Lloyds Bank IPB,  JP Morgan, Citibank, Bank Of Vietnam, Bank Of Singapore, Siam Commerce Bank, Bank of Georgia, Caledonia Investments,  Unigestion,  Taib Securities, , Asquith, Cheviot Asset Management, Ernst & Young, Nationwide, Fleming Family and Partners and Rothschilds.   His work for these organisations has ranged from management and leadership skills, teambuilding, communication, presentation skills, front line sales and negotiation training as well as dealing with demanding clients, cold calling and asking for referrals. 

As a trainer and presenter, Geoff has been involved with conferences, seminars and roadshows for organisations such as Kall Kwik, The Color Company, Alphagraphics,  Regus, Great Western Railways, Wessex Water., Vision Box, Viapath and The Zoological Society Of London,

Geoff is an international trainer and presenter and has worked outside the UK for organisations such as United Airlines, American airlines, Qatar Airways, BNP Paribas, HSBC, OCBC, Maybank and Unichem

He has been a visiting lecturer on the Swiss Finance Institute executive IWEMBA (International Wealth Management Executive MBA) programme. He has been a guest lecturer with the IE Business school in Madrid and has worked with the Singapore Wealth Management Institute (WMI) and the Singapore Management University for more than 14 years on their Masters in Finance programme (in conjunction with the Singapore Management University and the Nanyang University of Technology

In addition Geoff is also much sought after as a presenter and after-dinner speaker. He has had his own weekly radio shows on Swindon FM and Swindon 105.5. He is the author and co-author of several books including ‘A Sixty minute Guide To Powerful Presentations’ ‘A Sixty minute Guide to Developing Key Accounts’ ‘A Sixty Minute Guide To Franchising’, ‘A Sixty Minute Guide To Direct Mail’ all for the Sixty Minute Business Book Company. 

More details

Alun Mountford

More details

Run Conflict Management & Resolution Bespoke training for your team

1 day

Typical duration

Pricing from:

  • GBP 350
  • Per attendee
  • Course tailored to your requirements
  • At your choice of location, or online


We don't have any currently scheduled dates for this course but we can customise it to your requirements and deliver it on an in-house basis for any number of your staff or colleagues.

Contact our in-house training expert Aleksandra Beer to discuss your requirements:

Reviews of IPI's Conflict Management & Resolution training course

I highly recommend, and will be doing so to my colleagues

Apr 12 2018

Nick Jones
Associate Director , GW Pharmaceuticals

Apr 12 2018

I felt this course was delivered well and being a small group i thought it was personal and individualised which with conflict resolution i think is useful. I felt the course covered everyone needs and being provided with a booklet which runs through everything from the course it allows for future referencing.

Shelle Easton
Intradco Brokerage Assistant, Intradco

Oct 6 2016

Very interesting and useful. Dynamic slide and lots of anecdotes

Caroline Sedgwick
EU Satellite Centre (SatCen)


  • Chapman Freeborn International
  • Colorcon Ltd
  • GW Pharmaceuticals
  • Intersystems Europe
  • Intradco
  • Kyowa Kirin
  • Medicines and Healthcare Products Regulatory Agency (MHRA)
  • MEUK
  • Pfizer
  • ProStrakan
  • Square Enix


  • Boehringer Ingelheim Vetmedica GmbH
  • European Patent Office
  • KWS Services Deutschland GmbH


  • Elanco Animal Health
  • MED-EL Medical Electronics


  • EU Satellite Centre (SatCen)


  • Ceva-Phylaxia Zrt.


  • European Patent Office


  • EU Satellite Centre (SatCen)


  • Celgene

Multiple colleagues?
Talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra BEER
Training expert

+44 (0)20 7749 4749