"What really matters for success, character, happiness and life long achievements is a definite set of emotional skills – your EQ – not just purely cognitive abilities that are measured by IQ tests.” – Daniel Goleman
This training course is designed to help participants develop self awareness and improve their own communication skills within the pharmaceuticals and biopharmaceuticals industry. In today’s competitive and challenging workplace, we are not only being assessed on our technical skills, but also on how well we understand and handle ourselves and relate to others – our emotional intelligence. Emotional Intelligence is essential for all the relationships we have – whether with internal colleagues, external bodies such as with obtaining scientific advice, or suppliers – to be maximally effective.
This one-day training course addresses our own Emotional Intelligence (EI) and how we can better understand ourselves and interpret others to communicate and influence even more effectively. This course will provide you with the skills to be more self-aware and choose to manage your reactions. It also gives you the skills to assess others' emotions more effectively and deal with them successfully for enhanced performance.
The course is a highly interactive combination of theory, activities, exercises, and practical applications working on your real-life scenarios so you can develop your learnings for your benefit.
Please note, in order to benefit most from the course, delegates will need to complete two self-assessments and bring their results with them at the beginning of the course.
This training course is part of our collection of Leadership & Management Training Courses which focus on leadership, innovation, strategy, communication, finance, problem solving and conflict management, to name a few key areas.
Benefits of attending
By the end of this course, you will be able to:
Manage and work with people more effectively by understanding and respecting their emotions
Understand key emotional intelligence skills
Be more adaptable to how others think and what different perspectives they have
Practice several styles of influencing models to promote more emotionally effective conversations resulting in successful influence
Who should attend?
This course is for anyone with a professional or personal interest in exploring emotional intelligence in workplace settings, including highly regulated industries such as pharmaceuticals, biotechnology, medical devices, veterinary, legal and other professional industries.
Identifying and understanding the main concepts and the impact on behaviour
Working with emotional intelligence – the key competencies
Listening techniques for influencing in the pharmaceutical and biopharmaceutical industry
Scripting technique persuading
A simple structure to enable you to state your needs clearly and concisely without being too aggressive or apologetic
Relationship management in the pharmaceutical and biopharmaceutical industry
Adapting your communication style to take account of others. Tools such as Stakeholder Agenda Analysis and Social Styles help you to identify which style will be more appropriate for use in a given situation
Critical thinking approach
Self-management and understanding the psychology of EI
How to regulate your internal experience working in the pharmaceutical and biopharmaceutical industry
The solution-focused approach
Focusing on the solution is focusing on success.
The “third” conversation technique to help your objectivity
Dr Laura Brown is a Management Consultant and Psychologist. Laura works in highly regulated industries such as the Pharmaceutical and Legal industries. She has consulted with numerous companies including Cranfield School of Management, most of the top 25 Pharma/Biotechnology companies, and several legal companies. Besides a PhD, and an MBA Laura also has a degree in Psychology. Laura is the co-author of several management books including “Developing the Individual”.
* Early booking discounts may not be combined with other discounts or offers. As such, the discounts for 2nd/3rd/4th delegates are based on the full price; and apply only when booking multiple delegates on the same date.
Reviews of IPI's Working with Emotional Intelligence in the Pharmaceutical and Biopharma Industry training course
Loved the content, presentation, and speaker. Great course that I would recommend to colleagues, particularly in leadership positions.
Oct 14 2024
Arielle Bibeault Medical Science Liaison, Genmab AS
Oct 8 2018
It was a very interesting, lively and educational course which gave me lots of food for thought not only in the context of my professional life but also of my personal life. It helped me also better understand my own manager(s).
Evridiki Christaki Legal Expert, Eurocontrol
Oct 8 2018
A good team presentation. A useful, concise introduction to the topic.
Dougal Gemmell Director, European Patent Office
Mar 13 2017
Well balanced content, excellent interpersonal skills and overall presentation clear and concise
Anita Dhorajiwala Manager RA, Apotex EU BV
Mar 13 2017
Course was given in a very clear and simple way. Speakers were "alive" and managed to always have full deep attention.
Sandra Biondo Regulatory CMC Document Coordinator, Ares Trading SA
Mar 13 2017
Excellent
Louise Reynolds Quality & Compliance Manager, McFT
Sep 22 2016
The course was inclusive and easy going helping all delegates to feel comfortable with taking an active part. There were some useful techniques and examples of how to improve in this area
Sarah Barber Senior Business Insights Analyst, Takeda UK Ltd
Sep 22 2016
Comprehensive course on emotional intelligence with very useful take-away messages and techniques.
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