Presented by
Management Forum
Working with Emotional Intelligence in the Pharmaceutical and Biopharma Industry Training Course
This course will help participants learn to communicate and influence more effectively within the pharma and biopharma industries.
★★★★★ "Loved the content, presentation, and speaker. Great course that I would recommend to colleagues, par... more (8)"
30 June 2025
+ 20 October 2025 »
from £499
- Format: Live online
- CPD: 6 hours for your records
- Certificate of completion
Course overview
"What really matters for success, character, happiness and life long achievements is a definite set of emotional skills – your EQ – not just purely cognitive abilities that are measured by IQ tests.” – Daniel Goleman
This training course is designed to help participants develop self awareness and improve their own communication skills within the pharmaceuticals and biopharmaceuticals industry. In today’s competitive and challenging workplace, we are not only being assessed on our technical skills, but also on how well we understand and handle ourselves and relate to others – our emotional intelligence. Emotional Intelligence is essential for all the relationships we have – whether with internal colleagues, external bodies such as with obtaining scientific advice, or suppliers – to be maximally effective.
This one-day training course addresses our own Emotional Intelligence (EI) and how we can better understand ourselves and interpret others to communicate and influence even more effectively. This course will provide you with the skills to be more self-aware and choose to manage your reactions. It also gives you the skills to assess others' emotions more effectively and deal with them successfully for enhanced performance.
The course is a highly interactive combination of theory, activities, exercises, and practical applications working on your real-life scenarios so you can develop your learnings for your benefit.
Please note, in order to benefit most from the course, delegates will need to complete two self-assessments and bring their results with them at the beginning of the course.
This training course is part of our collection of Leadership & Management Training Courses which focus on leadership, innovation, strategy, communication, finance, problem solving and conflict management, to name a few key areas.
Benefits of attending
By the end of this course, you will be able to:
- Manage and work with people more effectively by understanding and respecting their emotions
- Understand key emotional intelligence skills
- Be more adaptable to how others think and what different perspectives they have
- Practice several styles of influencing models to promote more emotionally effective conversations resulting in successful influence
Who should attend?
This course is for anyone with a professional or personal interest in exploring emotional intelligence in workplace settings, including highly regulated industries such as pharmaceuticals, biotechnology, medical devices, veterinary, legal and other professional industries.
This course will cover:
Goleman’s emotional intelligence model
- Identifying and understanding the main concepts and the impact on behaviour
- Working with emotional intelligence – the key competencies
Listening techniques for influencing in the pharmaceutical and biopharmaceutical industry
Scripting technique persuading
- A simple structure to enable you to state your needs clearly and concisely without being too aggressive or apologetic
Relationship management in the pharmaceutical and biopharmaceutical industry
- Adapting your communication style to take account of others. Tools such as Stakeholder Agenda Analysis and Social Styles help you to identify which style will be more appropriate for use in a given situation
- Critical thinking approach
Self-management and understanding the psychology of EI
- How to regulate your internal experience working in the pharmaceutical and biopharmaceutical industry
The solution-focused approach
- Focusing on the solution is focusing on success.
- The “third” conversation technique to help your objectivity
Action planning
Laura Brown
Independent Pharmaceutical Consultant
Dr Laura Brown is a Management Consultant and Psychologist. Laura works in highly regulated industries such as the Pharmaceutical and Legal industries. She has consulted with numerous companies including Cranfield School of Management, most of the top 25 Pharma/Biotechnology companies, and several legal companies. Besides a PhD, and an MBA Laura also has a degree in Psychology. Laura is the co-author of several management books including “Developing the Individual”.
NEW higher discounts for multiple bookings - bring your colleagues to make your training budget go further:
- 30% off the 2nd delegate*
- 40% off the 3rd delegate*
- 50% off the 4th delegate*
Please contact us for pricing if you are interested in booking 5 or more delegates
30 June 2025
Live online
09:10-17:00 UK (London) (UTC+01)
10:10-18:00 Paris (UTC+02)
04:10-12:00 New York (UTC-04)
Course code 14766
- GBP 499 599
- EUR 699 839
- USD 803 959
Until 26 May
- 1 day live online training
- Browser-based, no download usually required
- See presenters and interact with fellow attendees
- Download documentation and certification of completion
- Fair transfer and cancellation policy
Not ready to book yet?
for 7 days, no obligation
20 October 2025
Live online
09:30-17:00 UK (London) (UTC+01)
10:30-18:00 Paris (UTC+02)
04:30-12:00 New York (UTC-04)
Course code 15002
- GBP 499 599
- EUR 699 839
- USD 803 959
Until 15 Sep
- 1 day live online training
- Browser-based, no download usually required
- See presenters and interact with fellow attendees
- Download documentation and certification of completion
- Fair transfer and cancellation policy
Not ready to book yet?
for 7 days, no obligation
* Early booking discounts may not be combined with other discounts or offers. As such, the discounts for 2nd/3rd/4th delegates are based on the full price; and apply only when booking multiple delegates on the same date.
Reviews of IPI's Working with Emotional Intelligence in the Pharmaceutical and Biopharma Industry training course
Loved the content, presentation, and speaker. Great course that I would recommend to colleagues, particularly in leadership positions.
Oct 14 2024
Arielle Bibeault 
Medical Science Liaison, Genmab AS
Oct 8 2018
It was a very interesting, lively and educational course which gave me lots of food for thought not only in the context of my professional life but also of my personal life. It helped me also better understand my own manager(s).
Evridiki Christaki 
Legal Expert, Eurocontrol
Oct 8 2018
A good team presentation. A useful, concise introduction to the topic.
Dougal Gemmell 
Director, European Patent Office
Mar 13 2017
Well balanced content, excellent interpersonal skills and overall presentation clear and concise
Anita Dhorajiwala 
Manager RA, Apotex EU BV
Mar 13 2017
Course was given in a very clear and simple way. Speakers were "alive" and managed to always have full deep attention.
Sandra Biondo 
Regulatory CMC Document Coordinator, Ares Trading SA
Mar 13 2017
Excellent
Louise Reynolds
Quality & Compliance Manager, McFT
Sep 22 2016
The course was inclusive and easy going helping all delegates to feel comfortable with taking an active part. There were some useful techniques and examples of how to improve in this area
Sarah Barber
Senior Business Insights Analyst, Takeda UK Ltd
Sep 22 2016
Comprehensive course on emotional intelligence with very useful take-away messages and techniques.
Rose Evill
Scientific Affairs Advisor, Nutricia
United Kingdom
- Altro
- Apotex EU BV
- Baillie Gifford
- Bayer Animal Health
- Brother UK Ltd
- Bühler UK Limited
- Daiichi Sankyo UK Ltd
- Expedia.com Ltd
- Falconbury Ltd
- Financial Fraud Action UK
- Gilead Sciences Limited
- GlaxoSmithKline
- Greene King
- GSK R&D Unlimited
- GW Pharmaceuticals Ltd
- Ingeus UK
- Invicta Compliance
- Janssen
- Johnson & Johnson Medical Ltd
- Kings Road Publishing
- M T V EUROPE
- McFT
- Mitsubishi Electric Europe B.V.
- Nexans Logistics
- Novartis Animal Health UK Ltd
- Nutricia
- ProductLife Limited
- R. C. Treatt
- Takeda UK Ltd
- The Parts Alliance
- Theramex HQ UK Ltd
- Unilever
- Veterinary Medicines Directorate
Germany
- BEGO Implant Systems GmbH & co. KG
- Boehringer Ingelheim Vetmedica GmbH
- European Patent Office
- Merck KGaA
Switzerland
- Actelion Pharmaceutical Ltd
- Alexion Pharma EMEA GmbH
- Ares Trading SA
- SkyePharma AG
United States of America
- Amgen, Inc.
- Genmab AS
- Johnson & Johnson
- Johnson&Johnson
Belgium
- Eurocontrol
Canada
- Johnson & Johnson
Denmark
- NNE Pharmaplan A/S
Ireland
- Gilead Sciences International Ltd
Netherlands
- Apotex EU BV
Run Working with Emotional Intelligence in the Pharmaceutical and Biopharma Industry Live online for your team
1 day
Typical duration
Pricing from:
- GBP 400
- Per attendee, based on 10 attendees
- Course tailored to your requirements
- At your choice of location, or online
We can customise this course to your requirements and deliver it on an in-house basis for any number of your staff or colleagues.
Contact our in-house training experts Aleksandra Beer and Yesim Nurko to discuss your requirements:
