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Working with Emotional Intelligence in the Pharmaceutical and Biopharma Industry Training Course

This emotional intelligence in pharma and biopharma straining course will help you learn to communicate more effectively in the pharma and biopharma industries. "What really matters for success, character, happiness and life long achievements is a definite set of emotional skills – your EQ — not just purely cognitive abilities that are measured by IQ tests.” — Daniel Goleman

★★★★★ "It was a very interesting, lively and educational course which gave me lots of food for thought not ... more (7)"

21 June 2024
+ 14 October 2024 »

from £399

Need help?  Enrol or reserve

Course overview

This Emotional Intelligence in Pharma and Biopharma Training Course is designed to help participants develop self awareness and improve their own communication skills.

In today’s competitive and challenging workplace, we are not only being assessed on our technical skills, but also on how well we understand and handle ourselves and relate to others – our emotional intelligence. 

This one-day training course addresses our own Emotional Intelligence (EI) and how we can better understand ourselves and interpret others to communicate and influence even more effectively in the Pharmaceutical and Biopharma Industry. This course will provide you with the skills to be more self-aware and choose to manage your reactions. It also gives you the skills to assess others' emotions more effectively and deal with them successfully for enhanced performance.

Emotional Intelligence is essential for all the relationships we have – whether with internal colleagues, external bodies such as with obtaining scientific advice, or suppliers – to be maximally effective.

This practical and interactive emotional intelligence training will increase your self-awareness and develop your interpersonal skills so you come across with a positive impact and influence whatever the situation.

You will learn how to build a better rapport with individuals, read and interpret their emotions and handle situations more effectively in the workplace.

The course is a highly interactive combination of theory, activities, exercises, and practical applications working on your real-life scenarios so you can develop your learnings for your benefit.

Pre-course work

In order to benefit most from the course, delegates will need to complete two self-assessments and bring their results with them at the beginning of the course.

This training course is part of our collection of Leadership & Management Training Courses which focus on leadership, innovation, strategy, communication, finance, problem solving and conflict management, to name a few key areas.

Benefits of attending

By the end of this course, you will be able to:

  • Manage and work with people more effectively by understanding and respecting their emotions
  • Understand key EI skills
  • Be more adaptable to how others think and what different perspectives they have
  • Practice several styles of influencing models to promote more emotionally effective conversations resulting in successful influence

Who should attend?

This course is for anyone with a professional or personal interest in exploring emotional intelligence in workplace settings, including highly regulated industries such as pharmaceuticals, biotechnology, medical devices, veterinary, legal and other professional industries.

Enrol or reserve

The Working with Emotional Intelligence in the Pharmaceutical and Biopharma Industry course will cover:

Goleman’s emotional intelligence model

  • Identifying and understanding the main concepts and the impact on behaviour
  • Working with Emotional Intelligence – the key competencies

Listening techniques for influencing in the pharmaceutical and biopharmaceutical industry

Scripting technique persuading

  • A simple structure to enable you to state your needs clearly and concisely without being too aggressive or apologetic

Relationship management in the pharmaceutical and biopharmaceutical industry

  • Adapting your communication style to take account of others. Tools such as Stakeholder Agenda Analysis and Social Styles help you to identify which style will be more appropriate for use in a given situation
  • Critical thinking approach

Self-management and understanding the psychology of EI

  • How to regulate your internal experience working in the pharmaceutical and biopharmaceutical industry 

The solution-focused approach

  • Focusing on the solution is focusing on success.
  • The “third” conversation technique to help your objectivity

Action planning

Enrol or reserve

Laura Brown
LB Training and Development Ltd

Dr Laura Brown is a Management Consultant and Psychologist. Laura works in highly regulated industries such as the Pharmaceutical and Legal industries. She has consulted with numerous companies including Cranfield School of Management, most of the top 25 Pharma/Biotechnology companies, and several legal companies. Besides a PhD, and an MBA Laura also has a degree in Psychology. Laura is the co-author of several management books including “Developing the Individual”.

More details

NEW higher discounts for multiple bookings - bring your colleagues to make your training budget go further:

  • 30% off the 2nd delegate*
  • 40% off the 3rd delegate*
  • 50% off the 4th delegate*

Please contact us for pricing if you are interested in booking 5 or more delegates

21 June 2024

Live online

09:30-17:00 UK (London) (UTC+01)
10:30-18:00 Paris (UTC+02)
04:30-12:00 New York (UTC-04)
Course code 13752

  • GBP 399 499
  • EUR 579 719
  • USD 663 819

Until 17 May

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Not ready to book yet?

for 7 days, no obligation

14 October 2024

Live online

09:30-17:00 UK (London) (UTC+01)
10:30-18:00 Paris (UTC+02)
04:30-12:00 New York (UTC-04)
Course code 13985

  • GBP 399 499
  • EUR 579 719
  • USD 663 819

Until 09 Sep

View basket 

Not ready to book yet?

for 7 days, no obligation

* Early booking discounts may not be combined with other discounts or offers. As such, the discounts for 2nd/3rd/4th delegates are based on the full price; and apply only when booking multiple delegates on the same date.

Reviews of IPI's Working with Emotional Intelligence in the Pharmaceutical and Biopharma Industry training course

It was a very interesting, lively and educational course which gave me lots of food for thought not only in the context of my professional life but also of my personal life. It helped me also better understand my own manager(s).

Oct 8 2018

Evridiki Christaki
Legal Expert, Eurocontrol

Oct 8 2018

A good team presentation. A useful, concise introduction to the topic.

Dougal Gemmell
Director, European Patent Office

Mar 13 2017

Well balanced content, excellent interpersonal skills and overall presentation clear and concise

Anita Dhorajiwala
Manager RA, Apotex EU BV

Mar 13 2017

Course was given in a very clear and simple way. Speakers were "alive" and managed to always have full deep attention.

Sandra Biondo
Regulatory CMC Document Coordinator, Ares Trading SA

Mar 13 2017


Louise Reynolds
Quality & Compliance Manager, McFT

Sep 22 2016

The course was inclusive and easy going helping all delegates to feel comfortable with taking an active part. There were some useful techniques and examples of how to improve in this area

Sarah Barber
Senior Business Insights Analyst, Takeda UK Ltd

Sep 22 2016

Comprehensive course on emotional intelligence with very useful take-away messages and techniques.

Rose Evill
Scientific Affairs Advisor, Nutricia

United Kingdom

  • Altro
  • Apotex EU BV
  • Baillie Gifford
  • Bayer Animal Health
  • Brother UK Ltd
  • Bühler UK Limited
  • Daiichi Sankyo UK Ltd
  • Ltd
  • Falconbury Ltd
  • Financial Fraud Action UK
  • Gilead Sciences Limited
  • GlaxoSmithKline
  • Greene King
  • GSK R&D Unlimited
  • GW Pharmaceuticals Ltd
  • Ingeus UK
  • Invicta Compliance
  • Janssen
  • Johnson & Johnson Medical Ltd
  • Kings Road Publishing
  • McFT
  • Mitsubishi Electric Europe B.V.
  • Nexans Logistics
  • Novartis Animal Health UK Ltd
  • Nutricia
  • ProductLife Limited
  • R. C. Treatt
  • Takeda UK Ltd
  • The Parts Alliance
  • Unilever
  • Veterinary Medicines Directorate


  • Actelion Pharmaceutical Ltd
  • Alexion Pharma EMEA GmbH
  • Ares Trading SA
  • SkyePharma AG


  • Eurocontrol


  • NNE Pharmaplan A/S


  • European Patent Office


  • Gilead Sciences International Ltd


  • Apotex EU BV

United States of America

  • Genmab AS

Enrol or reserve

Run Working with Emotional Intelligence in the Pharmaceutical and Biopharma Industry Live online for your team

1 day

Typical duration

Pricing from:

  • GBP 350
  • Per attendee, based on 10 attendees
  • Course tailored to your requirements
  • At your choice of location, or online


We can customise this course to your requirements and deliver it on an in-house basis for any number of your staff or colleagues.

Contact our in-house training experts Aleksandra Beer and Yesim Nurko to discuss your requirements:

Multiple colleagues? See above for details of our discounts for 2, 3, or 4 delegates. For more, talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra Beer

Aleksandra BEER
Training expert

Yesim Nurko

Training expert

+44 (0)20 7749 4749