Presented by
Management Forum

Working with Emotional Intelligence

Communicate, influence and motivate to enhance internal and external relationships and help improve the performance of you and your business.

Find out more

  • Format: Bespoke training
  • CPD: 6 hours for your records (depending on your requirements)
  • Certificate of completion

Course overview

In today’s competitive workplace, we are not only being assessed on our technical skills, but also on how well we understand and handle ourselves and relate to others – our emotional intelligence. This course will provide you with the skills to become more self-aware and be able to communicate, influence and motivate internal and external relationships. You will learn how to build a better rapport with individuals, how to read and interpret emotions and how to handle situations more effectively in the workplace. The course is a highly interactive combination of theory, activities and exercises, with practical applications to real-life scenarios.

By the end of the course you will be able to:

  • Work with colleagues more effectively by understanding and respecting their emotions and their different motivations and styles
  • Be more adaptable to how others think and the different perspectives they may have
  • Increase your self-awareness so you come across with positive impact and influence

Key benefits of attending:

  • Understand key emotional intelligence skills
  • Learn how to build better rapport and handle situations more effectively
  • Increase your self-awareness and come across with postive impact and influence
  • Maximise your assertive voice

Programme at a glance...

Goleman’s emotional intelligence Model


Listening techniques for influencing

Scripting technique

Relationship management

Maximise your assertive voice



The solution-focused model

Action planning

You may also be interested in...

Improving Performance Through Increased Accuracy & Attention to Detail

Laura Brown

Dr Laura Brown MBA, BSc (Biochemistry), BSc (Psychology), PhD, Diploma in Clinical Science, FICR, is a Pharmaceutical Management and Training Consultant, Course Director for the MSc in Clinical Research at the University of Cardiff, and MSc Regulatory Affairs, TOPRA. She has more than 19 years’ experience in the pharmaceutical industry and has worked for several companies, including GlaxoWellcome, Hoechst Marion Roussel, Farmitalia and Phoenix International. She has worked in Drug Development, Clinical Research, Quality Assurance and Marketing and has a particular expertise in Clinical Research and GCP issues. She was Chairman of the ACRPI GCP Forum for six years. She regularly writes on clinical research issues and ICH GCP, is author of SCRIP’s GCP guide and is a member of the editorial board of the Good Clinical Practice Journal. She is co-author of several books on management including ‘Developing the Individual’, 'The Ultimate Book of Business Skills’ and ‘Pharmaceutical Project Management’.

More details

Alec Wilson

More details

We don't have any currently scheduled dates for this course but we can customise it to your requirements and deliver it on an in-house basis for any number of your staff or colleagues.

See below or contact us to discuss your requirements.

Reviews of IPI's Working with Emotional Intelligence training course

Both speakers were excellent. They were enjoying their work and they managed well to challenge us by making us aware of our strong points and our flaws. They provided good advice and tips for achieving our goals. It was a very interesting, lively and educational course which gave me lots of food for thought not only in the context of my professional life but also of my personal life. It helped me also better understand my own manager(s).

Oct 8 2018

Evridiki Christaki
Legal Expert, Eurocontrol

Oct 8 2018

A good team presentation. A useful, concise introduction to the topic.

Dougal Gemmell
Director, European Patent Office

Mar 13 2017

Well balanced content, excellent interpersonal skills and overall presentation clear and concise

Anita Dhorajiwala
Manager RA, Apotex EU BV

Mar 13 2017

Course was given in a very clear and simple way. Speakers were "alive" and managed to always have full deep attention.

Sandra Biondo
Regulatory CMC Document Coordinator, Ares Trading SA

Mar 13 2017


Louise Reynolds
Quality & Compliance Manager, McFT

Sep 22 2016

The course was inclusive and easy going helping all delegates to feel comfortable with taking an active part. There were some useful techniques and examples of how to improve in this area

Sarah Barber
Senior Business Insights Analyst, Takeda UK Ltd

Sep 22 2016

Comprehensive course on emotional intelligence with very useful take-away messages and techniques.

Rose Evill
Scientific Affairs Advisor, Nutricia


  • Altro
  • Apotex EU BV
  • Baillie Gifford
  • Bayer Animal Health
  • Brother UK Ltd
  • Bühler UK Limited
  • Daiichi Sankyo UK Ltd
  • Ltd
  • Falconbury Ltd
  • Financial Fraud Action UK
  • Gilead Sciences Limited
  • GlaxoSmithKline
  • Greene King
  • GSK R&D Unlimited
  • GW Pharmaceuticals Ltd
  • Ingeus UK
  • Invicta Compliance
  • Janssen
  • Johnson & Johnson Medical Ltd
  • Kings Road Publishing
  • McFT
  • Mitsubishi Electric Europe B.V.
  • Nexans Logistics
  • Novartis Animal Health UK Ltd
  • Nutricia
  • ProductLife Limited
  • R. C. Treatt
  • Takeda UK Ltd
  • The Parts Alliance
  • Unilever
  • Veterinary Medicines Directorate


  • Actelion Pharmaceutical Ltd
  • Alexion Pharma EMEA GmbH
  • Ares Trading SA
  • SkyePharma AG


  • Eurocontrol


  • NNE Pharmaplan A/S


  • European Patent Office


  • Gilead Sciences International Ltd


  • Apotex EU BV

Multiple colleagues?
Talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra BEER
Training expert

+44 (0)20 7749 4749