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Advanced Role and Skills of a Valuable HR Assistant

An intensive one-day programme completing your knowledge on best practice and employment law requirements for the HR assistants team.

Find out more

  • Format: Bespoke training
  • CPD: 6 hours for your records (depending on your requirements)
  • Certificate of completion

Couse Overview

The breadth of the role of the HR assistant is constantly increasing, making the role ever more challenging. It is vital that the effective HR assistant stays up-to-date with ALL employment law issues and best practice skills. Any mistakes in this area can be costly to the organisation. With this in mind Falconbury have developed this programme, which focuses on the extended issues faced by HR assistants in busy HR department on a regular basis.

This programme will cover:

  • Managing sickness and absence
  • Pay and benefits legislation
  • Determining pay levels
  • Employing performance related pay
  • Assessing employee benefits
  • Statutory and organisational time-off rights
  • Informing and consulting employees
  • Accounting for people
  • Employee records

Practical case study based learning

A unique case study has been developed specifically for this programme. Throughout the course participants will work in groups on exercises based around a pseudo organisation. They will examine and resolve specific HR issues that are present within the company and reflect real-life scenarios. This will give the group the opportunity to apply the knowledge they have learnt in a practical context during the programme and receive structured feedback and guidance from the expert trainer.


The Contribution of HR

  • The changing role of HR
  • Corporate strategy and objectives
  • Strategic human resources management
  • HR as a strategic business partner
  • Impact on HR careers

Managing Sickness Absence

  • Identifying the size of the problem
  • Some causes of absence
  • External statistics

Participants will investigate high levels of sickness and absence in a division and propose how to manage this

  • A sickness absence policy
  • The responsibility for managing sickness absence
  • ‘Fit notes’
  • Return to work interviews
  • Trigger points
  • Sickness as a ‘fair’ reason for dismissal
  • Statutory Sick Pay
  • Occupational sick pay

Understanding Pay and Benefits

Participants will examine and respond to a claim for equal pay

Legislation and pay

  • The National Minimum Wage
  • Equal pay
    Determining pay levels
  • Internal relativities – job evaluation
  • The external market place
  • Drawing up the reward policy
  • Deciding how to pay
    Performance related pay
  • Bonuses and incentives
    Lawful deductions from pay – Main employment benefits
  • Company cars
  • Private medical insurance
  • Pensions
  • Permanent health insurance
  • Flexible benefits
  • Voluntary benefits

Managing Performance

Participants consider how to manage the performance of someone whose performance is unsatisfactory

  • The use of the probationary period
  • The benefits of a formal staff appraisal system
  • The need for a capability procedure
  • Linking pay and performance

Managing Redundancy

Participants consider the criteria to be used in determining redundancies

  • Definition of ‘redundant’
  • The legal requirements for consultation
  • Deciding the criteria
  • The rights of those made redundant
  • Motivating those who remain

More Employee Time Off Rights

Participants consider the right to time off in several different scenarios

  • Time off for public duties
  • Time off for training
  • Time off for union duties and activities
  • Time off to act as a ‘companion’
  • Time off as a health and safety representative
  • Time off to act as a representative for European Works Councils or as part of the Information and Consultation agreement

Accounting For People

Useful HR statistics
  • Staff turnover
  • Sickness absence
  • Equal opportunities monitoring
  • Human capital accounting
    Employee records
  • The Employment Practices Code
  • Employee files and access
  • Sensitive information
  • Sick certificates and medical reports

Sources of Help and Advice

  • Jobcentre Plus
  • ACAS
  • BIS
  • BusinessLink
  • Professional bodies

Anne Knell

Anne Knell, MA, CFCIPD, is an independent HR consultant trading as Newways 90. She provides a broad range of HR advice and support to clients in all sectors of business. Before that she spent over 20 years in human capital services for Binder Hamlyn Fry/Arthur Andersen. She has wide experience in advising companies on organisation design, HR policies and procedures, employment law, remuneration planning including job evaluation, the introduction of appraisal systems and training of appraisers, identifying relevant performance indicators and employee attitude surveys. Author and editor of several publications on employment law and HR practice, she also lectures extensively on these topics.

Much of her present client work involves advising directors and managers of the implications of actions they may be considering in relation to staff, e.g. recruitment, contracts of employment, appraisal, discipline and dismissal.

Anne has produced a number of publications including The Personnel Manager’s Factbook. Her latest publication is The Compact Employment Law Reference Book 2012. She is also a Chartered Fellow of the Chartered Institute of Personnel and Development (CFCIPD), and is qualified to use a range of psychometric tests for recruitment and assessment purposes.

More details

We don't have any currently scheduled dates for this course but we can customise it to your requirements and deliver it on an in-house basis for any number of your staff or colleagues.

See below or contact us to discuss yor requirements.


  • Abbey Pynford Plc
  • Activision Europe
  • Advance Security Ltd
  • Agencycom
  • Agent Provocateur Ltd
  • Airbus UK
  • Anadarko
  • Bacardi-Martini Corporation
  • Baltic Exchange Ltd
  • Bates Wells & Braithwaite London LLP
  • Birkbys Plastics Ltd
  • Bristol Water Plc
  • Bristow Helicopters Ltd
  • British Medical Association
  • Burger King Ltd
  • CALA Management Ltd
  • Centro
  • Christian Aid
  • Chubb Insurance Co of Europe
  • City University
  • CNR International (UK) Ltd
  • Collyer Bristow LLP Solicitors
  • Copart UK Ltd
  • DRW Investments (UK) LTD
  • East Berkshire College
  • EduAction (Waltham Forest) Ltd
  • Edwards Angell Palmer & Dodge
  • Egger (UK) Ltd
  • Egmont UK Ltd
  • Enviros
  • Gala Coral Group
  • Geldards LLP
  • Giesecke & Devrient GB Ltd
  • Gleeds
  • Hallite Seals International
  • Haymarket Media Group
  • HBOS
  • Health Professions Council
  • Historic Royal Palaces
  • Home Group Ltd
  • IDBS
  • Impact Housing Association
  • Informa plc
  • Interserve plc
  • Johnson Matthey Plc
  • KDDI Europe Ltd
  • Kenwood De'Longhi Ltd
  • London Business School
  • Luminar Leisure Ltd
  • M-Real UK Sevices Ltd
  • Macfarlanes
  • Mash Marketing Ltd
  • Monarch Airlines Ltd
  • Morgan Sindall(Infrastructure) plc
  • MSD UK Ltd
  • Multiple Sclerosis Society
  • Mylan
  • National Bank of Greece
  • National Lottery Commission
  • National Probation Service Kent Area
  • Natural Environment Research Council
  • NCSL
  • Newsquest Specialist Media Ltd
  • North Wiltshire District Council
  • Notting Hill Housing Trust
  • Now Training Ltd
  • Oxford City Council
  • Port of Tyne
  • Potato Council Ltd
  • Prima UK Ltd
  • Quilter
  • RFIB Group Limited
  • Ringway Group Ltd
  • Royal Opera House
  • RWE npower PLC
  • Said Business School
  • Sanofi Aventis
  • SCC International
  • Sense
  • Siemens Financial Services Ltd
  • Sinclair Pharma Plc
  • Smiths Gore
  • South Yorkshire Passenger Transport Executive
  • Southgate College
  • Spicerhaart
  • Spurgeons Child Care
  • SPX Process Equipment
  • Square Enix Ltd
  • Streets LLP
  • Tarkett-Marley Floors
  • Taylor Wimpey Uk LTD
  • The Berkeley Scott Group Plc
  • The Morgan Crucible Company plc
  • The National School of Government
  • The Prostate Cancer Charity
  • Toshiba Information Systems (UK) Ltd
  • Total E & P UK
  • University of Greenwich
  • Vale Inco Europe Ltd
  • VELUX Company Ltd
  • Walsall College
  • Watson Burton LLP
  • Westminster Kingsway College
  • Williams Medical Supplies
  • Wilson Bowden Plc
  • Winterthur Financial Services UK LTD
  • Wirebird Ltd
  • Wood Group
  • Youngs Seafood Ltd


  • Airbus UK Ltd

Multiple colleagues?
Talk to one of our training experts to discuss how to:

Run this course conveniently and cost-effectively in-house for your staff and colleagues

Aleksandra BEER
Training expert

+44 (0)20 7749 4749