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The Successful PA

Gain key management skills needed to fulfill this demanding role with this 10 module, on-line, interactive and easy-to-use training course

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  • 1 Module

Course overview

As a professional PA or secretary, you’re involved in so many different aspects of the organisation. If you’re not taking action yourself, then you’re working closely with functional specialists who are. Either way, you need to be sure of your ground and be confident working successfully with executives across the company at all levels. Falconbury’s on-line course for PAs and secretaries has been designed to give you a thorough understanding of the principles of each of the key areas of the organisation.

How does this on-line programme work and what do you get?

  • Course access from anywhere through your own personal login and administration suite
  • Keep track of your progress as you go
  • Easy to use note taking and bookmarking facility to return to areas of interest and re-study
  • Individual modules or the full course can be downloaded as PDF files to print or file as you decided
  • At your convenience: at your desk, from your tablet or from your home computer
  • An optional on-line multiple choice assessment at the end of the course for you to ensure you are satisfied with the completion of your training
  • Certificate of completion awarded for your training records

Course benefits include:

  • Exponential improvement in your communication skills enhancing your dealings with colleagues and others
  • Time management tools and methods to manager your time effectively to get the most from your working day
  • Illustrated examples of key financial techniques to increase your knowledge and boost your confidence when discussing financial aspects with colleagues
  • Guidance on employment law and best practice that you need to be aware of in today’s modern working environment
  • Enhanced marketing and PR techniques to get the best return from marketing campaigns and budgets
  • Resoultion methods when having to manage conflict and deal with difficult colleagues to ensure a productive outcome
  • Effective project management skills to complete tasks efficiently and successfully

Take a guided tour

To find out how our unique Learning Management System delivers our on-line training programmes, and how easy to use and interactive they are, click HERE

Certificate of excellence

Participants are invited to undertake a final assessment in the form of an online multiple-choice paper. A pass rate of 80% and above is required to ensure that a high level of competency has been achieved within the subject area, where upon you will receive a ‘Certificate of Excellence’.

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The The Successful PA course will cover:

  • The Successful PA
    • MODULE 1: Time Management
      • Time Management
      • Manage your health
    • MODULE 2: Communication Skills
      • Defining communication
      • Issues in communication
      • Listening properly
      • Reading and absorbing
      • Writing: The art of powerful messages
      • Arguing and discussing constructively
      • Speaking and presenting with confidence
      • One-to-one interviews
      • Managing meetings
      • Communication within your organisation
      • Briefings
    • MODULE 3: Conflict Resolution
      • Conflict, disciplinary and grievance procedures
      • Difficult situations, assertiveness
      • Motivation
    • MODULE 4: Employment Law – Part 1
      • Absence
      • Appraisal
      • Bullying
      • Contract
      • Data Protection
      • Discipline
      • First aid
    • MODULE 5: Employment Law – Part 2
      • Handbook
      • Job description
      • Leave
      • Notice boards
      • Recruitment
      • Training
    • MODULE 6: Finance
      • Balance sheets
      • Profit and loss accounts
      • Cash flow statements
      • Accounting records and systems
      • Accounting concepts, policies and standards
      • Interpretation
    • MODULE 7: Marketing and PR
      • The power of marketing: Effectiveness is more important than efficiency
      • The power of marketing: The law of supply and demand
      • How marketing works
      • The nature of public relations
      • The role and function of a PRO
      • Costing PR
      • PR on a small budget
      • New product launches
      • Crisis public relations: How to handle emergencies
    • MODULE 8: Public Speaking
      • Preparation
      • Delivery
      • Tricks of the trade
    • MODULE 9: Negotiating Techniques
      • Introduction: Successful negotiation
      • Useful skills for the negotiator: First steps in negotiation
      • Approaches to negotiation
      • Creative bargaining
      • Dealing with pressure
      • People issues: Rational influence and power
      • Dealing with conflict
      • Assertiveness skills
    • MODULE 10: Project Management
      • Introducing project management
      • Early stages
      • Planning a project
      • Project in progress
      • Follow through

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John Adair

John Adair works as an international consultant in leadership and management development and has been listed among the 40 men and women who have done most to change the face of management today.

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Greville Janner

Greville Janner QC, a highly experienced speaker, has over 60 books to his name, mainly on employment and industrial relations law, presentational skills and public speaking.

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Cathy Lake

After leaving Oxford University Cathy Lake MA (Oxon) worked for the educational publishers Thomas Nelson & Sons Ltd. Since 1976, she has worked as a freelance editor, writer and project manager. During the past two decades, she has taken part in, and also managed, almost every aspect of the publishing process. She has worked for most of the major national publishers and has written about 40 training manuals and textbooks, mainly on management and health-related topics. As well as writing for commercial publishers in the UK and abroad she has also written management development workbooks for corporate clients.

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Julie Lewthwaite

Julie Lewthwaite has worked as a manager, writer and trainer in the retail, regional newspaper, and telecommunications industries and, more recently, for a local enterprise and economic development agency. She is currently working as a freelance writer.

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David Martin

As a Director and Secretary of one of the top 250 listed PLCs, for nearly ten years David Martin was responsible for a range of disciplines, including personnel, property and insurance, as well as statutory and legal requirements and corporate/internal communications (three of his annual reports won national awards).

Following a takeover, David founded his own consultancy, Buddenbrook, which has carried out various projects for a range of clients, large and small, for the last 30 years. He has been an employer’s representative on Employment Tribunals.

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Barrie Pearson

Barrie Pearson is Chief Executive of Realization. The company provides world class coaching and mentoring to entrepreneurs and chief executives in wealth creation and personal development. He is the author of 12 books, and has presented many successful seminars on corporate finance in the UK, Europe, New Zealand and the Far East.

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Graham Roberts-Phelps

Graham Robert-Phelps is an international trainer and consultant, specialising in sales management. He shares his ideas and insights with thousands of people and organisations every year in all parts of the world. With an extensive background in management and business development, Graham works with organisations of many different types and sizes.

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Ian Ruskin-Brown

Ian Ruskin-Brown. For the last 26 years Ian Ruskin-Brown has been the owner/entrepreneur of several Service Businesses. He ran a market research company – Marketing Decisions International Ltd – from 1980 to 1994. The company was a full member of the Market Research Society. It was through these businesses that Ian conducted many market research and consultancy projects for firms in the Service Sector: from government organisations (BBC, HM Customs & Excise) to the Law Society, several national and international airlines, banks and building societies.

Ian was course director at the Chartered Institute of Marketing for courses on Marketing in the Service Sector (1984-1988). Additionally, Ian designed, wrote and piloted in-company training courses on marketing and selling consultancy services for a number of blue chip companies including The IBM Marketing University, ICL Training and Kodak Health Imaging.

He currently runs the Marketing Your Services course for Management Center Europe (part of the American Marketing Association). He also runs client specific courses in the USA and South East Asia.

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Neil Thomas

Neil Thomas has, after working for various media companies, built and sold a seminar and training business (Hawksmere plc) and a magazine publishing business (Acorn Magazines Ltd). He is currently involved in a variety of business ventures particularly Falconbury Ltd and Thorogood Publishing Ltd.

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Ralph Tiffin

Ralph Tiffin was a mechanical engineer who subsequently qualified as a Chartered Accountant and became manager in one of the largest international firms of accountants. He is now managing partner of an accountancy and consultancy practice. He has a wealth of experience with companies of all sizes in the UK and overseas. His work typically involves developing clients reporting and management systems, along with appropriate management training and developing project appraisal processes and spreadsheets.

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  • EUR 350.00 +VAT
  • USD 390.00 +VAT

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Distribute, monitor and customise this course for your staff and colleagues

Aleksandra BEER
Training expert

+44 (0)20 7749 4749