Presented by
Management Forum
Conflict Management & Resolution for HR Professionals In-house Training
This interactive course will help you to develop key conflict resolution skills as an important HR conflict management tool to empower and support your staff to manage conflict effectively.
- Format: Classroom, Live online
- CPD: 6 hours for your records
- Certificate of completion
Programme overview
The damaging effects of conflict on relationships and workplaces present on-going challenges for individuals, teams and employers. Managing conflict can be challenging for many people and getting the right intervention to prevent escalation is vital as many process result in lingering issues and unresolved emotions. This interactive course will help you to develop key conflict resolution skills as an important HR conflict management tool to empower and support your staff to manage conflict effectively
Why Should you Attend
- Identify and understand issues which are likely to make conflict situations difficult
- Examine your current and future approach and strategy for handling conflict
- Learn how to understand, use, and embed a conflict-handling framework
- Develop and practise the six conflict-specific skills to review and rehearse
- Role-play handling your specific conflict situation, including managing strong emotions and behaviour
Who should attend
This interactive course will be suitable for all HR professionals who want to learn how to manage and resolve conflict in the workplace.
The Conflict Management & Resolution for HR Professionals course will cover:
Who is a difficult person
Outline the styles of behaviour you find difficult to deal with and explore what may be driving the behaviour
Creating a context for conflict management
- Open discussion on a variety of difficult conversations
- Understanding self and conflict
Working with different conflict management styles
Learn your own personal style and develop an approach for managing conflict that moves from confrontation to collaboration
Moving difficult situations forward
- Conflict coaching approach
- Listening and responding with empathy
- A framework for a delivering a difficult message
- Tools, tips, and techniques for moving from confrontation to collaboration
Creating win-win: maintaining relationships
- Put all the tools together using your own difficult situation or a developed role play
- Get coaching and feedback
Nicole Eisele
Eisele Consulting
Nicole Eisele, Director of Eisele Consulting, holds qualifications in psychology, mediation, coaching and law and currently teaches the psychology of conflict, restorative Justice and negotiation on a Master's programme at the University of Westminster in addition to running her own mediation, coaching and training consultancy. Nicole believes in the power of working with teams and individuals as they increase awareness and understanding of the organisational systems they work in. Nicole is passionate about the results that can be achieved through good quality conversations.
Saudi Arabia
- Saudi Food and Drug Authority
United Kingdom
- SRK Consulting (UK) Limited
