Graham Roberts-Phelps, Training Director of 80/20 Training Ltd, is an experienced professional business trainer and consultant, with business and management experience gained in a range of industries. He has been designing and presenting business, sales and customer service training programmes and presentations for many years.
This highly practical workshop provides a step-by-step approach to the recruitment and selection process, including the challenges of holding virtual interviews and online selection assessment events. The course will cover techniques for advert writing, interview skills and selection technique, all to help you attract and select the right candidates. It is ideal for HR professionals and HR involved in staff recruitment
Every manager wants to lead a group of high performing, productive and motivated professionals, who in turn want good working relationships with colleagues, co-workers and managers. But how can this best be achieved when working virtually and online most of the time...? Examine the ways to overcome challenges in virtual communication, supervision, inclusion and accountability. The programme will be based on recent research and latest best practice on how to lead, direct and interact with your team virtually, including freelance and overseas staff
Positive, provoking and profit-driven, here are over 100 ideas to challenge your preconceptions and to help you build your business to be stronger, fitter and quicker.
A compehensive guide by an expert salesman to using the telephone in business, including the most effective techniques for customer service, selling, prospecting and credit control.
This inspirational book provides a refreshing approach to making the decisions that affect both your business and personal life and your level of success.